Credit Request and Payment Procedures. To receive a Service Credit, you must submit a claim by opening a case with Support. To be eligible, the credit request must be received by us by the end of the second billing cycle after which the incident occurred and must include:
Appears in 3 contracts
Samples: Information Technology Agreement, Civicplus Website Agreement, Website Redesign Agreement
Credit Request and Payment Procedures. To receive a Service Credit, you must submit a claim by opening a case with Supportto xxxxxxx@xxxxxx.xxx. To be eligible, the credit request must be received by us by the end of the second billing cycle after which the incident occurred and must include:
Appears in 1 contract
Samples: Service Level Agreement
