Credit Structure and Amounts. Customer is eligible to receive a credit equal to ten percent (10%) of the UCCaaS/Hosted Calling application MRC for each user who has experienced an Outage and Customer was not properly notified.
Appears in 3 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
Credit Structure and Amounts. Customer is eligible to receive a credit equal to ten percent (10%) of the UCCaaS/Hosted Calling application MRC for each user who has experienced UCCaaS application which had an Outage and Customer was not properly notified.
Appears in 3 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
Credit Structure and Amounts. Customer is eligible to receive a credit equal to ten percent (10%) of the UCCaaS/Hosted Calling application MRC for each UCCaaS/Hosted Calling applicationfor each user who which hadwho has experienced an Outage and Customer was not properly notified.
Appears in 1 contract
Samples: Service Level Agreement