Critical Service Levels. SERVER This Section sets forth qualitative descriptions of the Critical Service Levels for the Server Service Component. The numerical Minimum Service Levels, Expected Service Levels and commencement of obligations associated with such Critical Service Levels are set forth in Attachment 3-A.
Appears in 3 contracts
Samples: pubext.dir.texas.gov, pubext.dir.texas.gov, publishingext.dir.texas.gov
Critical Service Levels. SERVER INTRODUCTION This Section sets forth qualitative descriptions of the Critical Service Levels for the Server Service ComponentLevels. The numerical Minimum Service Levels, Expected Service Levels and commencement of Provider’s obligations associated with such Critical Service Levels are set forth in Attachment 3-A.A (Service Level Matrix) to the Service Levels and Service Credits Schedule.
Appears in 1 contract
Samples: Information Technology Services Agreement (Sabre Corp)
