Common use of Customer Acknowledgments Clause in Contracts

Customer Acknowledgments. 9.1 The Customer agrees as follows: (a) The Customer is solely responsible for Customer Data, retention policies and any other policy settings, schedules, and configurable parameters applied to Protected Data, including implementing its own specific retention policies. (b) Where Protected Data, retention policies and any other policy settings, schedules, and configurable parameters are applied by Interactive this will be communicated to the Customer for reference. (c) The Customer and its authorised Users will keep access credentials confidential, and the Customer remains responsible for the acts and omissions of its authorised Users and any activity that occurs under its customer account(s) using the access credentials. (d) The Customer is responsible for the security of its Protected Data if the Customer disables any encryption or other security feature within the Platform. (e) The Customer is responsible for maintaining its own internet and data connections, and components of the Solution that are accessed or used through internet connections and may be subject to the Customers’ internet service providers fees and downtime. 9.2 The Customer acknowledges that Customer Data may not be available for recovery if any of the following apply: (a) Configuration, as defined in documentation, does not cover Customer Data. (b) The Customer’s initial backup and replication is not properly completed. (c) The Customer deletes Protected Data and does not restore it after deletion pursuant to the Customer’s Protected Data retention policies. (d) The Customer selects incorrect or inappropriate retention policies within the Platform. (e) The Customer’s IT environment is unable to secure a connection with the service or network. (f) The Customer fails to follow technical requirements and any documentation provided to it by Interactive or the Third-Party Software Vendor about using the Platform, including installing updates, or failing to periodically test the Customer’s backups and or ensure that Customer Data is protected and not otherwise corrupted. 9.3 Interactive is not liable to the Customer for, and the Customer irrevocably releases Interactive from all claims arising out of, or in relation to, loss or liability suffered by the Customer as a result of one or more of the following: (a) The Customer making changes to the Customer’s applications or environment that can negatively affect the Service. (b) The Customer making changes to the Service or configuration.

Customer Acknowledgments. 9.1 The Customer agrees as follows: (a) The Customer is solely responsible for Customer Data, retention policies and any other policy settings, schedules, and configurable parameters applied to Protected Data, including implementing its own specific retention policies. (bi) Where Protected Data, retention policies and any other policy settings, schedules, and configurable parameters are applied by Interactive this will be communicated to the Customer for reference. (cii) The Customer and its authorised Users will keep access credentials confidential, and the Customer remains responsible for the acts and omissions of its authorised Users and any activity that occurs under its customer account(s) using the access credentials. (diii) The Customer is responsible for the security of its Protected Data if the Customer disables any encryption or other security feature within the Platform. (eiv) The Customer is responsible for maintaining its own internet and data connections, and components of the Solution that are accessed or used through internet connections and may be subject to the Customers’ internet service providers fees and downtime. 9.2 The Customer acknowledges that Customer Data may not be available for recovery if any of the following apply: (a) Configuration, as defined in documentation, does not cover Customer Data. (b) The Customer’s initial backup and replication is not properly completed. (c) The Customer deletes Protected Data and does not restore it after deletion pursuant to the Customer’s Protected Data retention policies. (d) The Customer selects incorrect or inappropriate retention policies within the Platform. (e) The Customer’s IT environment is unable to secure a connection with the service or network. (f) The Customer fails to follow technical requirements and any documentation provided to it by Interactive or the Third-Third- Party Software Vendor about using the Platform, including installing updates, or failing to periodically test the Customer’s backups and or ensure that Customer Data is protected and not otherwise corrupted. 9.3 Interactive is not liable to the Customer for, and the Customer irrevocably releases Interactive from all claims arising out of, or in relation to, loss or liability suffered by the Customer as a result of one or more of the following: (a) The Customer making changes to the Customer’s applications or environment that can negatively affect the Service. (b) The Customer making changes to the Service or configuration. 9.4 The Customer acknowledges that the Third-Party Software Vendor may vary its offerings from time to time.

Customer Acknowledgments. 9.1 The Customer agrees as follows: (a) The Customer is solely responsible for Customer Data, retention policies and any other policy settings, schedules, and configurable parameters applied to Protected Data, including implementing its own specific retention policies. (bi) Where Protected Data, retention policies and any other policy settings, schedules, and configurable parameters are applied by Interactive this will be communicated to the Customer for reference. (cii) The Customer and its authorised Users will keep access credentials confidential, and the Customer remains responsible for the acts and omissions of its authorised Users and any activity that occurs under its customer account(s) using the access credentials. (diii) The Customer is responsible for the security of its Protected Data if the Customer disables any encryption or other security feature within the Platform. (eiv) The Customer is responsible for maintaining its own internet and data connections, and components of the Solution that are accessed or used through internet connections and may be subject to the Customers’ internet service providers fees and downtime. 9.2 The Customer acknowledges that Customer Data may not be available for recovery if any of the following apply: (a) Configuration, as defined in documentation, does not cover Customer Data. (b) The Customer’s initial backup and replication is not properly completed. (c) The Customer deletes Protected Data and does not restore it after deletion pursuant to the Customer’s Protected Data retention policies. (d) The Customer selects incorrect or inappropriate retention policies within the Platform. (e) The Customer’s IT environment is unable to secure a connection with the service or network. (f) The Customer fails to follow technical requirements and any documentation provided to it by Interactive or the Third-Third- Party Software Vendor about using the Platform, including installing updates, or failing to periodically test the Customer’s backups and or ensure that Customer Data is protected and not otherwise corrupted. 9.3 Interactive is not liable to the Customer for, and the Customer irrevocably releases Interactive from all claims arising out of, or in relation to, loss or liability suffered by the Customer as a result of one or more of the following: (a) The Customer making changes to the Customer’s applications or environment that can negatively affect the Service. (b) The Customer making changes to the Service or configuration.