Common use of Customer Circuit Repair Time Clause in Contracts

Customer Circuit Repair Time. Where a circuit from the customer premises to the Vaioni point of presence was ordered by Vaioni, we will offer a 5 hour return to service guarantee 24/7 for Fibre, 7 hour return to service guarantee 24/7 for copper EFM, 7 hour return to service guarantee 24/7 for GEA-FTTC and 20 hour return to service guarantee 24/7 for GEA-FTTP, regardless of the provision by a third-party (e.g. BT), in the event of a circuit failure. The SLA clock will only commence at the point that Vaioni determines that the issue is confirmed by Vaioni support engineers as a Vaioni or 3rd party supplier circuit problem and not from the time the fault is reported by the customer. Vaioni would expect that the customer has fully performed and undertaken network and circuit diagnostic checks and verified that the issues are due to the Vaioni or the 3rd party supplier’s network, before a fault is raised to Vaioni support. This guarantee excludes problems caused by power disruption at the customer premises or the customer CPE and associated cabling. This clause does NOT apply to transit customers. To claim if we fail to meet this guarantee, the following must be submitted to Vaioni: • The Vaioni customer fault reference • The time of the first contact with Vaioni.

Customer Circuit Repair Time. Where a circuit from the customer premises to the Vaioni point of presence was ordered by Vaioni, we will offer a 5 hour return to service guarantee 24/7 for Fibre, 7 hour return to service guarantee 24/7 for copper EFM, 7 hour return to service guarantee 24/7 for GEA-FTTC and 20 hour return to service guarantee 24/7 for GEA-FTTP, regardless of the provision by a third-party (e.g. BT), in the event of a circuit failure. The Unless the service is monitored/managed, the SLA clock will only commence at the point that Vaioni determines that the issue is confirmed by Vaioni support engineers as a Vaioni or 3rd party supplier circuit problem and not from the time the fault is reported by the customer. Vaioni would expect that the customer has fully performed and undertaken network and circuit diagnostic checks and verified that the issues are due to the Vaioni or the 3rd party supplier’s network, before a fault is raised to Vaioni support. This guarantee excludes problems caused by power disruption at the customer premises or the customer CPE and associated cabling. This clause does NOT apply to transit customers. To claim if we fail to meet this guarantee, the following must be submitted to Vaioni: • The Vaioni customer fault reference • The time of the first contact with Vaioni.

Customer Circuit Repair Time. Where a circuit from the customer premises to the Vaioni point of presence was ordered by Vaioni, we will offer a 5 hour return back to service guarantee 24/7 for Fibreback Circuit Repair Time that of the Operator or OLO used. This SLA can vary from Operator to Operator, 7 hour return to service guarantee 24/7 for copper EFM, 7 hour return to service guarantee 24/7 for GEAbut is on average the RTT is 6-FTTC and 20 hour return to service guarantee 24/7 for GEA-FTTPhours, regardless of the provision by a third-party (e.g. BT), in the event of a circuit failure. The Unless the service is monitored/managed, the SLA clock will only commence at the point that Vaioni determines that the issue is confirmed by Vaioni support engineers as a Vaioni or 3rd party supplier circuit problem and not from the time the fault is reported by the customer. Vaioni would expect that the customer has fully performed and undertaken network and circuit diagnostic checks and verified that the issues are due to the Vaioni or the 3rd party supplier’s network, before a fault is raised to Vaioni support. This guarantee excludes problems caused by power disruption at the customer premises or the customer CPE and associated cabling. This clause does NOT apply to transit customers. To claim if we fail to meet this guarantee, the following must be submitted to Vaioni: • The Vaioni customer fault reference • The time of the first contact with Vaioni.

Customer Circuit Repair Time. Where a circuit from the customer premises to the Vaioni point of presence was ordered by Vaioni, we will offer a 5 hour return back to service guarantee 24/7 for Fibre, 7 hour return to service guarantee 24/7 for copper EFM, 7 hour return to service guarantee 24/7 for GEA-FTTC and 20 hour return to service guarantee 24/7 for GEA-FTTP, regardless back Circuit Repair Time that of the provision Operator or OLO used. This SLA can vary from Operator to Operator, but is on average the RTT is 6-hours. This guarantee excludes problems caused by a third-party (e.g. BT), in power disruption at the event of a circuit failurecustomer premises or the customer CPE and associated cabling. This clause does NOT apply to transit customers. The SLA clock will only commence at the point that Vaioni determines that the issue is confirmed by Vaioni support engineers as a Vaioni or 3rd party supplier circuit problem and not from the time the fault is reported by the customer. Vaioni would expect that the customer has fully performed and undertaken network and circuit diagnostic checks and verified that the issues are due to the Vaioni or the 3rd party supplier’s network, before a fault is raised to Vaioni support. This guarantee excludes problems caused by power disruption at the customer premises or the customer CPE and associated cabling. This clause does NOT apply to transit customers. To claim if we fail to meet this guarantee, the following must be submitted to Vaioni: • The Vaioni customer fault reference • The time of the first contact with Vaioni.

Customer Circuit Repair Time. Where a circuit from the customer premises to the Vaioni point of presence was ordered by Vaioni, we will offer a 5 hour return back-to-back Circuit Repair Time that of the Operator or OLO used. This SLA can vary from Operator to service guarantee 24/7 for Fibre, 7 hour return to service guarantee 24/7 for copper EFM, 7 hour return to service guarantee 24/7 for GEAOperator but is on average the RTT is 6-FTTC and 20 hour return to service guarantee 24/7 for GEA-FTTPhours, regardless of the provision by a third-party (e.g. e.g., BT), in the event of a circuit failure. The Unless the service is monitored/managed, the SLA clock will only commence at the point that Vaioni determines that the issue is confirmed by Vaioni support engineers as a Vaioni or 3rd party supplier circuit problem and not from the time the fault is reported by the customer. Vaioni would expect that the customer has fully performed and undertaken network and circuit diagnostic checks and verified that the issues are due to the Vaioni or the 3rd party supplier’s network, before a fault is raised to Vaioni support. This guarantee excludes problems caused by power disruption at the customer premises or the customer CPE and associated cabling. This clause does NOT apply to transit customers. To claim if we fail to meet this guarantee, the following must be submitted to Vaioni: • The Vaioni customer fault reference • The time of the first contact with Vaioni.

Customer Circuit Repair Time. Where a circuit from the customer premises to the Vaioni point of presence was ordered by Vaioni, we will offer a 5 hour return to service guarantee 24/7 for Fibre, 7 hour return to service guarantee 24/7 for copper EFM, 7 hour return to service guarantee 24/7 for GEAback-FTTC and 20 hour return to service guarantee 24/7 for GEAto-FTTP, regardless back Circuit Repair Time that of the provision Operator or OLO used. This SLA can vary from Operator to Operator but is on average the RTT is 6-hours. This guarantee excludes problems caused by a third-party (e.g. BT), in power disruption at the event of a circuit failurecustomer premises or the customer CPE and associated cabling. This clause does NOT apply to transit customers. The SLA clock will only commence at the point that Vaioni determines that the issue is confirmed by Vaioni support engineers as a Vaioni or 3rd party supplier circuit problem and not from the time the fault is reported by the customer. Vaioni would expect that the customer has fully performed and undertaken network and circuit diagnostic checks and verified that the issues are due to the Vaioni or the 3rd party supplier’s network, before a fault is raised to Vaioni support. This guarantee excludes problems caused by power disruption at the customer premises or the customer CPE and associated cabling. This clause does NOT apply to transit customers. To claim if we fail to meet this guarantee, the following must be submitted to Vaioni: • The Vaioni customer fault reference • The time of the first contact with Vaioni.