Customer Circuit Repair Time. Where a circuit from the customer premises to the Vaioni point of presence was ordered by Vaioni, we will offer a back to back Circuit Repair Time that of the Operator or OLO used. This SLA can vary from Operator to Operator, but is on average the RTT is 6-hours. This guarantee excludes problems caused by power disruption at the customer premises or the customer CPE and associated cabling. This clause does NOT apply to transit customers. This clause does NOT apply to transit customers, customers with circuit backup services such as ISDN/ADSL or alternate/bonded leased lines or where customer premises hardware is not the responsibility of Vaioni. To claim if we fail to meet this guarantee, the following must be submitted to Vaioni: • The Vaioni customer fault reference. • The time of the first contact with Vaioni.
Appears in 4 contracts
Samples: Wires Only Leased Lines, Wires Only Leased Lines, Wires Only Leased Lines
Customer Circuit Repair Time. Where a circuit from the customer premises to the Vaioni point of presence was ordered by Vaioni, we will offer a back to back-to-back Circuit Repair Time that of the Operator or OLO used. This SLA can vary from Operator to Operator, Operator but is on average the RTT is 6-hours. This guarantee excludes problems caused by power disruption at the customer premises or the customer CPE and associated cabling. This clause does NOT apply to transit customers. This clause does NOT apply to transit customers, customers with circuit backup services such as ISDN/ADSL or alternate/bonded leased lines or where customer premises hardware is not the responsibility of Vaioni. To claim if we fail to meet this guarantee, the following must be submitted to Vaioni: • The Vaioni customer fault reference. • The time of the first contact with Vaioni.
Appears in 1 contract
Samples: Wires Only Leased Lines
