Customer Commitment. Carrier has established a program setting standards for service levels in the areas of fares, flight information, baggage, ticket purchase, and refund, customers with special needs, onboard delays, oversales, codeshare partners, and complaint resolution. These commitments are incorporated into the applicable sections within this document: 1. Offer the lowest fare for which the customer is eligible 2. Provide customers with accurate, timely information on flight delays, cancellations, or diversions 3. Provide on-time baggage delivery 4. Provide prompt ticket refunds where applicable 5. Properly accommodate passengers with disabilities and other special needs 6. Meeting the needs of and improving the handling of our customers during long onboard and gate delays 7. Clearly disclose policies for customers with special needs 8. Provide basic information and policies about Oversold flights, travel itineraries, cancellation policies, frequent flyer program Rules, and aircraft configurations (when and where applicable) 9. Respond promptly to complaints or requests for information 10. Identify services provided by Carrier to minimize inconvenience resulting from cancellations and misconnections
Appears in 4 contracts
Samples: Contract of Carriage, Contract of Carriage, Contract of Carriage
