Common use of Customer Complaints Factor Clause in Contracts

Customer Complaints Factor. The number of customer complaints received by Northwest in respect of Regional Airline Services shall not exceed [***] enplaned revenue passengers during any Performance Period. The number of customer complaints shall be determined by Northwest by dividing (i) the total number of Pinnacle -caused complaints during the applicable Performance Period, by (ii) the total number of enplaned revenue passengers during such Performance Period as reported by Northwest.

Appears in 3 contracts

Sources: Airline Services Agreement (Pinnacle Airlines Corp), Airline Services Agreement (Pinnacle Airlines Corp), Airline Services Agreement (Pinnacle Airlines Corp)

Customer Complaints Factor. The number of customer complaints received by Northwest in respect of Regional Airline Services shall not exceed [***] * enplaned revenue passengers Revenue Passengers during any Performance Period. The number of customer complaints shall be determined by Northwest by dividing (i) the total number of Pinnacle -caused complaints during the applicable Performance Period, by (ii) the total number of enplaned revenue passengers during such Performance Period as reported by Northwest.

Appears in 1 contract

Sources: Airline Services Agreement (Mair Holdings Inc)

Customer Complaints Factor. The number of customer complaints received by Northwest in respect of Regional Airline Services shall not exceed [****] enplaned revenue passengers during any Performance Period. The number of customer complaints shall be determined by Northwest by dividing (i) the total number of Pinnacle -caused complaints during the applicable Performance Period, by (ii) the total number of enplaned revenue passengers during such Performance Period as reported by Northwest.

Appears in 1 contract

Sources: Airline Services Agreement (Pinnacle Airlines Corp)

Customer Complaints Factor. The number of customer complaints received by Northwest in respect of Regional Airline Services shall not exceed [***] per 1,000 enplaned revenue passengers during any Performance Period. The number of customer complaints shall be determined by Northwest by dividing (i) the total number of Pinnacle -caused complaints during the applicable Performance Period, by (ii) the total number of enplaned revenue passengers during such Performance Period as reported by Northwest.

Appears in 1 contract

Sources: Airline Services Agreement (Mesaba Holdings Inc)