Service Standards. We provide the Services materially in accordance with the features and functionalities set out in the Specification Documents. We will use commercially reasonable efforts to make the Services available to you subject to operational requirements including maintenance and security.
Service Standards. 6.1 The Supplier shall provide the Services or procure that they are provided with reasonable skill and care, in accordance with Good Industry Practice prevailing from time to time and with Staff who are appropriately trained and qualified.
6.2 If the Services do not meet the Specification, the Supplier shall at its own expense re-schedule and carry out the Services in accordance with the Specification within such reasonable time as may be specified by the Authority.
6.3 The Authority may by written notice to the Supplier reject any of the Goods which fail to conform to the approved sample or fail to meet the Specification. Such notice shall be given within a reasonable time after delivery to the Authority of the Goods. If the Authority rejects any of the Goods it may (without prejudice to its other rights and remedies) either:
(a) have the Goods promptly either repaired by the Supplier or replaced by the Supplier with Goods which conform in all respects with the approved sample or with the Specification and due delivery shall not be deemed to have taken place until the repair or replacement has occurred; or
(b) treat the Contract as discharged by the Supplier’s breach and obtain a refund (if the Goods have already been paid for) from the Supplier in respect of the Goods concerned together with payment of any additional expenditure reasonably incurred by the Authority in obtaining replacements.
6.4 The Authority will be deemed to have accepted the Goods if it expressly states the same in writing or fails to reject the Goods in accordance with Clause 6.3.
6.5 If the Authority issues a receipt note for delivery of the Goods it shall not constitute any acknowledgement of the condition, quantity or nature of those Goods or the Authority's acceptance of them.
6.6 The Supplier hereby guarantees the Goods against faulty materials or workmanship for such period as may be specified in the Specification or, if no period is so specified, for 3 years from the date of acceptance. If the Authority shall within such guarantee period or within 30 Working Days thereafter give notice in writing to the Supplier of any defect in any of the Goods as may have arisen during such guarantee period under proper and normal use, the Supplier shall (without prejudice to any other rights and remedies which the Authority may have) promptly remedy such defects (whether by repair or replacement as the Authority shall choose) free of charge.
6.7 Any Goods rejected or returned by the Author...
Service Standards. The Supplier shall provide the Services, or procure that they are provided:
(a) with reasonable skill and care;
(b) in all respects in accordance with the Authority's policies set out in Schedule 1; and
(c) in accordance with all Applicable Laws.
Service Standards.
a. The provincial Agency shall establish customer service and quality standards that are consistent with the appropriate standards of the government, the Ministry and the Ontario Public Service.
b. The Chair will ensure that the Agency delivers its services at a quality standard that reflects the principles and requirements of the OPS Service Directive.
c. The Agency has in place a formal process for responding to complaints about the quality of services received by clients/customers of the Agency consistent with the government’s service quality standards.
d. The Agency’s annual business plan will include performance measures and targets for client/customer service and the Agency’s response to complaints.
e. The provincial Agency shall comply with the Accessibility for Ontarians with Disabilities Act.
Service Standards. When providing a Service the LFC will:
(a) use reasonable care and skill;
(b) meet the specifications for that Service as set out in the applicable Service Description; and
(c) meet the Core Service Levels for that Service, as set out in the applicable Service Level Terms together with any specific service levels that the parties have agreed in writing will apply in respect of an individual Reseller or End User (subject always to the LFC’s obligation to provide Wholesale Services on a non-discriminatory basis).
Service Standards. 3.1 Connection speeds are subject to various factors including network coverage and signal strength and therefore Company can not guarantee that the Customer’s connection will reach any specific speeds.
3.2 Use of Mobile Broadband is subject to the Customer using a compatible laptop or mobile handheld device. The Customer is responsible for ensuring they meet minimum system require- ments, as specified by Company, in order to use the service.
3.3 Data usage can be monitored through the “Connection Man- ager” software. Data usage is displayed by calendar month and may not match the Customer’s billing period so must be used as guidance only.
Service Standards. The Distributor may set Service Standards in relation to the provision of Distribution Services under this Agreement. The Service Standards applying at the date of this agreement are set out in this Schedule. No more than once in any 12-month period ending on 31 March, and subject to providing 60 Working Days’ notice, the Distributor may withdraw, amend or add Service Standards. Within this notice period, without limiting the Distributor’s discretion to determine the Service Standards, the Distributor must consider in good faith any feedback provided by the Trader.
Service Standards. PROVIDER shall meet State and Federal service standards, certifications and assurances as expressed by State and Federal statutes, rules, and regulations applicable to the services covered by this Agreement, including all regulations applicable to the expenditure and reporting of funds for services purchased by this Agreement. PROVIDER certifies that it is not debarred, suspended or declared ineligible from participating in federal assistance programs.
Service Standards. THE PERFORMANCE POLICY FRAMEWORK 11
Service Standards. 29.2.1 GTE shall ensure that all Service Support Functions used to provision Local Service to AT&T for resale are provided at a quality level equal to that which GTE provides to itself, to its end users or to its affiliates.
29.2.2 Not later than twenty (20) business days after the Effective Date of this Agreement, GTE and AT&T shall begin the process of developing mutually agreed-upon escalation and expedite procedures to be employed at any point in the Local Service Pre-Ordering, Ordering/Provisioning, Testing, Maintenance, Billing and Customer Usage Data transfer processes to facilitate rapid and timely resolution of Disputes.
