Common use of Customer Disputes Clause in Contracts

Customer Disputes. a. Where a Customer or potential Customer has a dispute with the Service Provider which the Customer or potential Customer has attempted to resolve with the Service Provider and the dispute has not been resolved after thirty (30) days of it being referred to the Service Provider, then either of the parties to the dispute may refer it to the Licensee for esolution b. The Licensee shall develop procedures and shall nominate staff for resolving such dis- putes in Accordance with Regulatory Board guidelines and shall inform the Service Pro- vider of the staff and procedures within three (3) month of the signing of this SPA. The Licensee will act as an investigator and mediator towards resolving disputes between the parties and may order the party found at fault to compensate the other for the losses caused c. Decisions made by the Licensee will be binding on both the Service Provider and the other party to the dispute, unless an appeal is lodged with the Water Appeals Board. The deci- sion of the Water Appeal Board on the appeal will be final and binding on the parties.

Customer Disputes. a. a) Where a Customer or potential Customer has a dispute with the Service Provider which the Customer or potential Customer has attempted to resolve with the Service Provider and the dispute has not been resolved after thirty (30) days of it being referred to the Service Provider, then either of the parties to the dispute may refer it to the Licensee for esolutionresolution b. b) The Licensee shall develop procedures and shall nominate staff for resolving such dis- dis-putes in Accordance accordance with Regulatory Board guidelines and shall inform the Service Pro- Pro-vider of the staff and procedures within three (3) month of the signing of this SPA. The Licensee will act as an investigator and mediator towards resolving disputes the dispute between the parties and may order the party found at fault to compensate the other for the losses caused c. c) Decisions made by the Licensee will be binding on both the Service Provider and the other party to the dispute, unless an appeal is lodged with the Water Appeals Board. The deci- sion decision of the Water Appeal Board on the appeal will be final fi nal and binding on the partiespar-ties.

Customer Disputes. a. a) Where a Customer or potential Customer has a dispute with the Service Provider which the Customer or potential Customer has attempted to resolve with the Service Provider and the dispute has not been resolved after thirty (30) days of it being referred to the Service Provider, then either of the parties to the dispute may refer it to the Licensee for esolution b. b) The Licensee shall develop procedures and shall nominate staff for resolving such dis- putes in Accordance accordance with Regulatory Board guidelines and shall inform the Service Pro- vider of the staff and procedures within three (3) month of the signing of this SPA. The Licensee will act as an investigator and mediator towards resolving disputes the dispute between the parties and may order the party found at fault to compensate the other for the losses caused c. c) Decisions made by the Licensee will be binding on both the Service Provider and the other party to the dispute, unless an appeal is lodged with the Water Appeals Board. The deci- sion decision of the Water Appeal Board on the appeal will be final and binding on the parties.par- ties

Customer Disputes. a. Where a Customer or potential Customer has a dispute with the Service Provider which the Customer or potential Customer has attempted to resolve with the Service Provider and the dispute has not been resolved after thirty (30) days of it being referred to the Service Provider, then either of the parties to the dispute may refer it to the Licensee for esolutionresolution b. The Licensee shall develop procedures and shall nominate staff for resolving such dis- dis-putes in Accordance with Regulatory Board guidelines and shall inform the Service Pro- Pro-vider of the staff and procedures within three (3) month of the signing of this SPA. The Licensee will act as an investigator and mediator towards resolving disputes between the parties and may order the party found at fault to compensate the other for the losses caused c. Decisions made by the Licensee will be binding on both the Service Provider and the other party to the dispute, unless an appeal is lodged with the Water Appeals Board. The deci- deci-sion of the Water Appeal Board on the appeal will be final fi nal and binding on the parties.