Information for Customers Sample Clauses
Information for Customers. Subject to clauses 9.1, 9.2, 9.3, 9.4 and 9.5:
(a) If the User receives a request from a Customer for documentation or information required to be provided by the Service Provider under the Regulatory Instruments:
(1) where the request is for a copy of the Distribution System Code or standard document or other standard information approved by the Service Provider, the User may provide such documents and information to the Customer; otherwise
(2) where the request is for documentation or information that is not documentation or information of the type described under clause 9.12(a)(1) (Non Standard Information), the User must promptly notify the Service Provider of the request.
(b) If the Service Provider requests the User to do so, the User will respond directly to a Customer’s request for Non Standard Information, and the Service Provider shall use its reasonable endeavours to assist the User to respond to the request to the Customer’s reasonable satisfaction.
(c) If the Service Provider elects to respond directly to a Customer’s request for Non Standard Information, the Service Provider shall use its reasonable endeavours to respond to the request to the Customer’s reasonable satisfaction, and the User shall use its reasonable endeavours to assist the Service Provider to respond.
(d) If the Service Provider receives a request from a Customer for documentation or information required to be provided by the User under the Regulatory Instruments, the Service Provider will advise the Customer of the User’s contact details or pass on any written request to the User as soon as reasonably practicable.
(e) Where requested by the Service Provider, the User must deliver to a Customer any notification, information or documentation provided by the Service Provider for that Customer which is required to be provided by the Service Provider under this Agreement or the Regulatory Instruments.
(f) This clause 9.12 does not apply to the User to the extent it is acquiring Distribution Services from the Service Provider as an End-User.
Information for Customers. It is essential that people who are considering “very sheltered” housing (and their relatives) have a clear understanding of the service. This is so people can make an informed choice about whether very sheltered housing is suitable to meet their needs (or not) and to avoid any misconceptions about the service. Considerable tensions can arise if tenants have a misunderstanding of the service, especially if there is a perception of 24 hour residential care home type service. Information must therefore highlight what services are provided and particularly: That care is predominantly provided on a planned basis Role of support staff understanding of choice, control and responsiveness of staff emphasis upon independent living which brings many benefits but must be balanced against the risks that are associated with independence the home for life is an aim of the service but will not be achieved for some tenants whose needs change beyond the boundaries the service provision
Information for Customers. Subject to clauses 9.1, 9.2 and 9.3:
(a) If the Retailer receives a request from a Customer for documentation or information required to be provided by the Distributor under the Electricity Law:
(1) where the request is for the Distributor’s charter, a copy of the Electricity Distribution Code or standard document or other standard information approved by the Distributor, the Retailer may provide such documents and information to the Customer; or
(2) otherwise, or if the Retailer does not provide to the Customer documentation or information requested under clause 9.10(a)(1), the Retailer must promptly notify the Distributor of the request.
(b) If the Distributor requests the Retailer to do so, the Retailer will respond directly to a Customer’s request for documentation or information, and the Distributor shall use its reasonable endeavours to assist the Retailer to respond to the request to the Customer’s reasonable satisfaction.
(c) If the Distributor elects to respond directly to a Customer’s request for documentation or information, the Distributor shall use its reasonable endeavours to respond to the request to the Customer’s reasonable satisfaction, and the Retailer shall use its reasonable endeavours to assist the Distributor to respond.
(d) If the Distributor receives a request from a Customer for documentation or information required to be provided by the Retailer under the Electricity Law, the Distributor will advise the Customer of the Retailer’s contact details or pass on any written request to the Retailer as soon as reasonably practicable and within any time limit imposed under the Electricity Law.
(e) Where requested by the Distributor, the Retailer must deliver to a Customer any notification, information or documentation provided by the Distributor for that Customer which is required to be provided by the Distributor under this agreement or the Electricity Law, including, without limitation, the Distributor’s charter.
(f) Where a Retailer provides any notifications, information or documentation to a Customer under clauses 9.10(b) or (c), the Retailer may charge the Distributor a reasonable fee for providing such notifications, information or documentation.