Common use of Customer Focus Clause in Contracts

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Managing diversity Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities irrespective of age and gender; supports equal and fair treatment and opportunity for all Priority Setting Spends own time and the time of others on what is important; can quickly sense what will help or hinder when seeking to accomplish goals; eliminates roadblocks; creates focus Problem Solving Uses logic and established processes to solve difficult problems and achieve effective solutions; can see hidden problems; Is excellent at honest analysis; looks beyond the obvious ; doesn’t stop at the first answers • AHS&T Professional Leaders (PLs) • Clients, patients, families, whanau and caregivers • Multi-disciplinary colleagues • Services from the community, funding bodies, student or intern clinical liaison staff • Operational manager • Primary care - GPs, other medical staff • AHST Professional Development Facilitator • Relevant professional organisations • Administration staff • Other service providers The expertise required for a person to be fully competent in the role. Position specific competencies: ESSENTIAL DESIRABLE Education and Qualifications (or equivalent level of learning) • Registered occupational therapist with a current practising certificate. • Membership of Occupational Therapy New Zealand - Whakaora Ngangahau Aotearoa Experience • Clinical experience in an acute medical environment either as a student or registered occupational therapist. • Experience in paediatrics

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Managing diversity Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities irrespective of age and gender; supports equal and fair treatment and opportunity for all Priority Setting Spends own time and the time of others on what is important; can quickly sense what will help or hinder when seeking to accomplish goals; eliminates roadblocks; creates focus Problem Solving Uses logic and established processes to solve difficult problems and achieve effective solutions; can see hidden problems; Is excellent at honest analysis; looks beyond the obvious ; doesn’t stop at the first answers • AHS&T Professional Leaders (PLs) • Clients, patients, families, whanau and caregivers • Multi-disciplinary colleagues • Services from the community, funding bodies, student or intern clinical liaison staff • Operational manager • Primary care - GPs, other medical staff • AHST Professional Development Facilitator • Relevant professional organisations • Administration staff • Other service providers The expertise required for a person to be fully competent in the role. Position specific competencies: ESSENTIAL DESIRABLE Education and Qualifications (or equivalent level of learning) • Registered occupational therapist with a current practising certificate. • Membership of Occupational Therapy New Zealand - Whakaora Ngangahau Aotearoa Experience • Clinical experience in an acute medical environment either as a student or registered occupational therapist. • Experience in paediatricsproviders

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Managing diversity Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities irrespective of age and gender; supports equal and fair treatment and opportunity for all Priority Setting Spends own time and the time of others on what is important; can quickly sense what will help or hinder when seeking to accomplish goals; eliminates roadblocks; creates focus Problem Solving Uses logic and established processes to solve difficult problems and achieve effective solutions; can see hidden problems; Is excellent at honest analysis; looks beyond the obvious ; doesn’t stop at the first answers • AHS&T Professional Leaders (PLs) • Clients, patients, families, whanau and caregivers • Multi-disciplinary Multidisciplinary colleagues working in interprofessional ways • Services from the community, funding bodies, student or intern clinical liaison staff • Operational manager • Primary care - GPs, other medical staff • AHST Professional Development Facilitator • Relevant professional organisations • Administration staff • Other service providers The expertise required for a person to be fully competent in the role. Position specific competencies: ESSENTIAL DESIRABLE Education and Qualifications (or equivalent level of learning) • Registered occupational therapist with a current practising certificate. • Membership of Occupational Therapy New Zealand - Whakaora Ngangahau Aotearoa Experience • Clinical experience in an acute medical environment either as a student or registered occupational therapist. • Experience in paediatricsRelevant external services/organisations/stakeholders

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Managing diversity Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities irrespective of age and gender; supports equal and fair treatment and opportunity for all Priority Setting Spends own time and the time of others on what is important; can quickly sense what will help or hinder when seeking to accomplish goals; eliminates roadblocks; creates focus Problem Solving Uses logic and established processes to solve difficult problems and achieve effective solutions; can see hidden problems; Is excellent at honest analysis; looks beyond the obvious ; doesn’t stop at the first answers • AHS&T Professional Leaders (PLs) • Clients, patients, families, whanau and caregivers • Multi-disciplinary colleagues • Services from the community, funding bodies, student or intern clinical liaison staff • Operational manager • Primary care - GPs, other medical staff staff, community pharmacies • AHST Professional Development Facilitator • Relevant professional organisations e.g. NZHPA, PCNZ, PSNZ • Administration staff • Other service providers The expertise required for a person to be fully competent in the role. Position specific competencies: ESSENTIAL DESIRABLE and DHBs • Other Te Whatu Ora, Health New Zealand - Southern Staff Education and Qualifications (or equivalent level of learning) • Registered occupational therapist Must be a qualified pharmacy technician (with the Pharmaceutical Society of New Zealand) and/or be eligible and committed to completing the training to gain the National Certificate in Pharmacy (Technician). Experience • Demonstration of a current practising certificatehigh level of interpersonal and communication skills • Prior Hospital experience is desirable but not essential Knowledge and Skills: • Ability to work in a supportive and honest manner • Ability to motivate • Able to gain peer credibility and respect • Accept responsibility for own actions • Possess the ability to problem solve and demonstrate initiative • Participate in continuing education on a regular basis, using the resources provided and documenting in the approved manner • Report any practice or procedure that does not comply to the operational Manager and/or professional lead Dispense Prescriptions • Dispense medications to in patients and outpatients accurately off prescriptions. • Membership Receiving a written prescription from the patient or their representative • Checking the accuracy and completeness of Occupational Therapy the prescription, in association with the pharmacist • Stamping, numbering and annotating the prescription • Performing necessary calculations for checking by the pharmacist • Computer entry for generation of prescription labels • Retrieving, counting and pouring of medicines under the supervision of the pharmacist • Selecting type of prescription container • Affixing prescription and auxiliary labels to prescription containers • Pricing prescriptions • Filing prescriptions • Establishing and maintaining prescription records Named patient, requisition and imprest supply and management of medication to Wards/Areas • Be the first point of contact for medication supply issues on the xxxx • Work as a team with the xxxx pharmacist, other technicians and nursing staff to ensure all the medicine needs of the patients are met • Take a proactive role in identifying changes in usage and medicine requirements and adjust named patient and imprest systems accordingly to optimise medicine delivery, following recommended guidelines. • Undertake the timely supply of named patient medications to the xxxx • Ensure the correct application of the named patient method of supply on the xxxx • Dispense medications appropriately to a patient off the received patient chart. • Charts requiring further clarification are brought to the wards pharmacist’s attention. • Prepare and supply medications promptly and accurately according to the requisition of the end user. • Ensure medicines are supplied off an appropriate order and guide DHB staff as to appropriate ordering procedures • Review medicine requirements for the wards and clinical areas to maintain imprest supplies • Ensure stock is correctly rotated • Ensure stock is returned from wards as appropriate • Ensure department procedures are complied with, updated when required and department standards are maintained • Arrange for products not currently available to be ordered • Deliver medications to areas if required Repacking and Compounding • Comply with the New Zealand Standards: Pharmacy Services and Te Whatu Ora, Health New Zealand - Whakaora Ngangahau Aotearoa Experience Southern policies and procedures for repacking and compounding. • Clinical experience Repack and compound under the supervision of a pharmacist • Extemporaneously compound pharmaceuticals following the successful completion of the extemporaneous compounding module of the National Certificate in Pharmacy (Technician). This will also include the production of aseptic products (including chemotherapy) where required. • Maintain all records and documentation for repackaging and extemporaneous compounding. • Ensure that the work area is kept clean and tidy at all times. Administration • Ensure that all prescriptions faxed to us are followed up with the original copy • Be able to complete the end of month batch in a timely and accurate manner • Filing and archiving of all documentation according to the legislation and Te Whatu Ora, Health New Zealand - Southern policy in conjunction with either the Pharmacy Manager or the Patient Services Co-ordinator. • Telephones are answered promptly. Messages received are recorded accurately and passed on appropriately. Calls that cannot be actioned are passed onto an appropriate person. • Participate in the development and maintenance of pharmacy policies and procedures. • Undertake quality assurance audits as required by the Manager, Pharmacy (or their delegate) or the Patient Services Co-ordinator Housekeeping • Maintaining dispensary, including fixtures and fittings, in a clean tidy state including responsibility for cleaning protocols • Maintaining packaging and dispensing equipment. Inventory Management • Monitoring stock levels to ensure sufficient quantities for optimal operation and assisting with ordering. • Place orders with suppliers if required, under the supervision of the Pharmacy Manager or his/her delegate. • Receiving and checking supplies purchased • Returning wrong or damaged stock for credit and maintaining records of such transactions. • Replenishing stock bottles • Maintaining inventory records • Rotating stock and monitoring expiry dates • Identifying expired products for disposal or return to manufacturers • Maintaining correct storage conditions for all stock including monitoring pharmacy ambient, fridge and freezer temperatures and maintain documentation according to Cold Chain Policy Education • Take opportunities to participate in continuing education activities. Attend department meetings and tutorials. Record activity in training record. • Act as a resource person and trainer, in areas of personal technical expertise, for other pharmacy personnel and health professionals. • Undertake (to completion) formalised recognised Pharmacy Technician qualification (if not formally qualified). Extended Scope for experienced technicians • Performs (and helps develop) new roles for Pharmacy Technicians as the Department service evolves (as an example but not specifically limited to Medicines Reconciliation or accuracy checking technicians) Communication / Prioritisation • Be directed by and communicate with the Manager Pharmacy, pharmacy staff and any other members of staff to ensure effective service delivery. • Prioritise work to ensure efficient service delivery across the Pharmacy Department. • Provide appropriate handovers as necessary to ensure seamless and efficient running of the dispensary. • Communicate accurate information within stated time frames to appropriate areas. • Maintain open and constructive communication at all times throughout the department to xxxxxx a good team environment • Maintain courteous and professional communication with all customers – both internal and external at all times • Maintain a good professional and courteous telephone manner at all times Legislative requirements • Practise in accordance with relevant legislation, codes, policies etc. and upholds consumer rights • Uphold professional code of ethics • You adhere to professional and legislative standards of practice • You work according to the scope Documentation • Maintain confidentiality of patient information and documentation • Adhere to Te Whatu Ora, Health New Zealand - Southern’s documentation standards • Your documentation is timely, clear, concise and accurate Culturally Sensitive Practice • Practices in a culturally safe manner • You assist patients to gain appropriate support and representation which reflects their cultural needs and preferences. Working in a collegial manner • Contribute to the support and education of colleagues and students to enhance development of the profession • Participate in and contribute to the functioning of the team • Establish and maintain an effective working relationship with other staff • You participate as a team member to ensure the best outcomes for patients/ people Evidence-based practice and research • Consistently refer to and relate practice to literature and research • Critique, discuss and disseminate evidence based best practice • Reflect on and evaluate the effectiveness of own practice • You implement evidence-based best practice procedures and guidelines • You update your knowledge related to best practice guidelines and area of practice • You maintain a portfolio Time management • Manage own time adopting a disciplined approach to establishing and following identified role-related priorities • Your tasks are scheduled and completed in an acute medical environment either efficient and timely manner Professional development • Develop and maintain technical professional competency • Appraisal, peer review, observed practice or other professional audits as a student or registered occupational therapistapplicable • You maintain an up-to-date professional development plan • Training and development goals are identified/agreed with your manager. • Experience in paediatricsPerformance objectives reviewed annually with your manager. • Develop both personally and professionally to meet the changing needs of your career and profession • Identifying areas for personal and professional development. • You actively seek feedback and accept constructive criticism.

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Managing diversity Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities irrespective of age and gender; supports equal and fair treatment and opportunity for all Priority Setting Spends own time and the time of others on what is important; can quickly sense what will help or hinder when seeking to accomplish goals; eliminates roadblocks; creates focus Problem Solving Uses logic and established processes to solve difficult problems and achieve effective solutions; can see hidden problems; Is excellent at honest analysis; looks beyond the obvious ; doesn’t stop at the first answers • AHS&T Professional Leaders (PLs) • Clients, patients, families, whanau and caregivers • Multi-disciplinary colleagues • Services from the community, funding bodies, student or intern clinical liaison staff • Operational manager • Primary care - GPs, other medical staff staff, community pharmacies • AHST Professional Development Facilitator • Relevant professional organisations e.g. NZHPA, PCNZ, PSNZ • Administration staff • Other service providers The expertise required for a person to be fully competent in the role. Position specific competencies: ESSENTIAL DESIRABLE and DHBs • Other SDHB staff Education and Qualifications (or equivalent level of learning) • Registered occupational therapist Must be a qualified pharmacy technician (with the Pharmaceutical Society of New Zealand) and/or be eligible and committed to completing the training to gain the National Certificate in Pharmacy (Technician). Experience • Demonstration of a current practising certificatehigh level of interpersonal and communication skills • Prior Hospital experience is desirable but not essential Knowledge and Skills: • Ability to work in a supportive and honest manner • Ability to motivate • Able to gain peer credibility and respect • Accept responsibility for own actions • Possess the ability to problem solve and demonstrate initiative • Participate in continuing education on a regular basis, using the resources provided and documenting in the approved manner • Report any practice or procedure that does not comply to the operational Manager and/or professional lead Dispense Prescriptions • Dispense medications to in patients and outpatients accurately off prescriptions. • Membership Receiving a written prescription from the patient or their representative • Checking the accuracy and completeness of Occupational Therapy the prescription, in association with the pharmacist • Stamping, numbering and annotating the prescription • Performing necessary calculations for checking by the pharmacist • Computer entry for generation of prescription labels • Retrieving, counting and pouring of medicines under the supervision of the pharmacist • Selecting type of prescription container • Affixing prescription and auxiliary labels to prescription containers • Pricing prescriptions • Filing prescriptions • Establishing and maintaining prescription records Named patient, requisition and imprest supply and management of medication to Wards/Areas • Be the first point of contact for medication supply issues on the xxxx • Work as a team with the xxxx pharmacist, other technicians and nursing staff to ensure all the medicine needs of the patients are met • Take a proactive role in identifying changes in usage and medicine requirements and adjust named patient and imprest systems accordingly to optimise medicine delivery, following recommended guidelines. • Undertake the timely supply of named patient medications to the xxxx • Ensure the correct application of the named patient method of supply on the xxxx • Dispense medications appropriately to a patient off the received patient chart. • Charts requiring further clarification are brought to the wards pharmacist’s attention. • Prepare and supply medications promptly and accurately according to the requisition of the end user. • Ensure medicines are supplied off an appropriate order and guide DHB staff as to appropriate ordering procedures • Review medicine requirements for the wards and clinical areas to maintain imprest supplies • Ensure stock is correctly rotated • Ensure stock is returned from wards as appropriate • Ensure department procedures are complied with, updated when required and department standards are maintained • Arrange for products not currently available to be ordered • Deliver medications to areas if required Repacking and Compounding • Comply with the New Zealand - Whakaora Ngangahau Aotearoa Experience Standards: Pharmacy Services and Southern DHB policies and procedures for repacking and compounding. • Clinical experience Repack and compound under the supervision of a pharmacist • Extemporaneously compound pharmaceuticals following the successful completion of the extemporaneous compounding module of the National Certificate in Pharmacy (Technician). This will also include the production of aseptic products (including chemotherapy) where required. • Maintain all records and documentation for repackaging and extemporaneous compounding. • Ensure that the work area is kept clean and tidy at all times. Administration • Ensure that all prescriptions faxed to us are followed up with the original copy • Be able to complete the end of month batch in a timely and accurate manner • Filing and archiving of all documentation according to the legislation and Southern DHB policy in conjunction with either the Pharmacy Manager or the Patient Services Co-ordinator. • Telephones are answered promptly. Messages received are recorded accurately and passed on appropriately. Calls that cannot be actioned are passed onto an appropriate person. • Participate in the development and maintenance of pharmacy policies and procedures. • Undertake quality assurance audits as required by the Manager, Pharmacy (or their delegate) or the Patient Services Co-ordinator Housekeeping • Maintaining dispensary, including fixtures and fittings, in a clean tidy state including responsibility for cleaning protocols • Maintaining packaging and dispensing equipment. Inventory Management • Monitoring stock levels to ensure sufficient quantities for optimal operation and assisting with ordering. • Place orders with suppliers if required, under the supervision of the Pharmacy Manager or his/her delegate. • Receiving and checking supplies purchased • Returning wrong or damaged stock for credit and maintaining records of such transactions. • Replenishing stock bottles • Maintaining inventory records • Rotating stock and monitoring expiry dates • Identifying expired products for disposal or return to manufacturers • Maintaining correct storage conditions for all stock including monitoring pharmacy ambient, fridge and freezer temperatures and maintain documentation according to Cold Chain Policy Education • Take opportunities to participate in continuing education activities. Attend department meetings and tutorials. Record activity in training record. • Act as a resource person and trainer, in areas of personal technical expertise, for other pharmacy personnel and health professionals. • Undertake (to completion) formalised recognised Pharmacy Technician qualification (if not formally qualified). Extended Scope for experienced technicians • Performs (and helps develop) new roles for Pharmacy Technicians as the Department service evolves (as an example but not specifically limited to Medicines Reconciliation or accuracy checking technicians) Communication / Prioritisation • Be directed by and communicate with the Manager Pharmacy, pharmacy staff and any other members of staff to ensure effective service delivery. • Prioritise work to ensure efficient service delivery across the Pharmacy Department. • Provide appropriate handovers as necessary to ensure seamless and efficient running of the dispensary. • Communicate accurate information within stated time frames to appropriate areas. • Maintain open and constructive communication at all times throughout the department to xxxxxx a good team environment • Maintain courteous and professional communication with all customers – both internal and external at all times • Maintain a good professional and courteous telephone manner at all times Legislative requirements • Practise in accordance with relevant legislation, codes, policies etc. and upholds consumer rights • Uphold professional code of ethics • You adhere to professional and legislative standards of practice • You work according to the scope Documentation • Maintain confidentiality of patient information and documentation • Adhere to SDHB’s documentation standards • Your documentation is timely, clear, concise and accurate Culturally Sensitive Practice • Practices in a culturally safe manner • You assist patients to gain appropriate support and representation which reflects their cultural needs and preferences. Working in a collegial manner • Contribute to the support and education of colleagues and students to enhance development of the profession • Participate in and contribute to the functioning of the team • Establish and maintain an effective working relationship with other staff • You participate as a team member to ensure the best outcomes for patients/ people Evidence-based practice and research • Consistently refer to and relate practice to literature and research • Critique, discuss and disseminate evidence based best practice • Reflect on and evaluate the effectiveness of own practice • You implement evidence-based best practice procedures and guidelines • You update your knowledge related to best practice guidelines and area of practice • You maintain a portfolio Time management • Manage own time adopting a disciplined approach to establishing and following identified role-related priorities • Your tasks are scheduled and completed in an acute medical environment either efficient and timely manner Professional development • Develop and maintain technical professional competency • Appraisal, peer review, observed practice or other professional audits as a student or registered occupational therapistapplicable • Develop both personally and professionally to meet the changing needs of your career and profession • You maintain an up-to-date professional development plan • Training and development goals are identified/agreed with your manager. • Experience in paediatricsPerformance objectives reviewed annually with your manager. • Identifying areas for personal and professional development. • You actively seek feedback and accept constructive criticism.

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Managing diversity Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities irrespective of age and gender; supports equal and fair treatment and opportunity for all Priority Setting Spends own time and the time of others on what is important; can quickly sense what will help or hinder when seeking to accomplish goals; eliminates roadblocks; creates focus Problem Solving Uses logic and established processes to solve difficult problems and achieve effective solutions; can see hidden problems; Is excellent at honest analysis; looks beyond the obvious obvious; doesn’t stop at the first answers • AHS&T Professional Leaders (PLs) • Clients, patients, families, whanau and caregivers • Multi-disciplinary Multidisciplinary colleagues working in interprofessional ways • Services from the community, funding bodies, student or intern clinical liaison staff • Operational manager • Primary care - GPs, other medical staff • AHST Professional Development Facilitator • Relevant professional organisations • Administration staff • Other service providers The expertise required for a person to be fully competent in the role. Position specific competencies: ESSENTIAL DESIRABLE Education and Qualifications (or equivalent level of learning) • Registered occupational therapist with a current practising certificate. • Membership of Occupational Therapy New Zealand - Whakaora Ngangahau Aotearoa Experience • Clinical experience in an acute medical environment either as a student or registered occupational therapist. • Experience in paediatricsRelevant external services/organisations/stakeholders

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Managing diversity Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities irrespective of age and gender; supports equal and fair treatment and opportunity for all Priority Setting Spends own time and the time of others on what is important; can quickly sense what will help or hinder when seeking to accomplish goals; eliminates roadblocks; creates focus Problem Solving Uses logic and established processes to solve difficult problems and achieve effective solutions; can see hidden problems; Is excellent at honest analysis; looks beyond the obvious ; doesn’t stop at the first answers • AHS&T Professional Leaders (PLs) • Clients, patients, families, whanau and caregivers • Multi-disciplinary Multidisciplinary colleagues working in interprofessional ways • Services from the community, funding bodies, student or intern clinical liaison staff • Operational manager • Primary care - GPs, other medical staff • AHST Professional Development Facilitator • Relevant professional organisations • Administration staff • Other service providers The expertise required for a person to be fully competent in the role. Position specific competencies: ESSENTIAL DESIRABLE Education and Qualifications (or equivalent level • Relevant external services/organisations/stakeholders • University of learning) • Registered occupational therapist with a current practising certificate. • Membership of Occupational Therapy New Zealand - Whakaora Ngangahau Aotearoa Experience • Clinical experience in an acute medical environment either as a student or registered occupational therapist. • Experience in paediatricsOtago

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Managing diversity Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities irrespective of age and gender; supports equal and fair treatment and opportunity for all Priority Setting Spends own time and the time of others on what is important; can quickly sense what will help or hinder when seeking to accomplish goals; eliminates roadblocks; creates focus Problem Solving Uses logic and established processes to solve difficult problems and achieve effective solutions; can see hidden problems; Is excellent at honest analysis; looks beyond the obvious ; doesn’t stop at the first answers • AHS&T Professional Leaders (PLs) • Clients, patients, families, whanau and caregivers • Multi-disciplinary Multidisciplinary colleagues working in interprofessional ways • Services from the community, funding bodies, student or intern clinical liaison staff • Operational manager • Primary care - GPs, other medical staff • AHST Professional Development Facilitator • Relevant professional organisations • Administration staff • Other service providers The expertise required for a person to be fully competent in the role. Position specific competencies: ESSENTIAL DESIRABLE Education and Qualifications (or equivalent level of learning) • Registered occupational therapist with a current practising certificate. • Membership of Occupational Therapy New Zealand - Whakaora Ngangahau Aotearoa Experience • Clinical experience in an acute medical environment either as a student or registered occupational therapist. • Experience in paediatricsRelevant external services/organisations/stakeholders