Common use of Customer Responsibilities Clause in Contracts

Customer Responsibilities. Completion of the Services by LogRhythm in adherence to the terms of this PSA is contingent upon Customer fulfilling the following responsibilities: (a) Customer will complete all necessary facilities arrangements prior to the commencement of the Services which will include but not be limited to such items as power, network connections, floor space, and cooling. Such required facility arrangements must be in place for the duration of this PSA. (b) Customer will make knowledgeable staff available to LogRhythm promptly upon a request via pager, telephone, or cell phone to provide background information and clarification of information required to perform the Services outlined in this PSA. (c) Documentation and information provided to LogRhythm staff by Customer must be accurate, complete and up-to-date. (d) Customer will be responsible for any business and data application testing and all necessary data backup in preparation for and during the performance of the Services. (e) Customer will assign system administrators and operators available by phone or pager for the duration of this PSA. (f) For the duration of this PSA and where applicable, Customer will provide LogRhythm adequate onsite access to office space and equipment, and to telephones with outside lines and a dedicated, secure line for internet access. (g) Should the project plan rely on electronic/network transfer of data, customer will provision and enable any network components or Services required to facilitate the data transfer. (h) Where applicable, Customer will provide security passes to cover the duration of this PSA to allow LogRhythm access, and the ability to enter and leave Customer facilities, with laptop personal computers and any other materials related to the Services to be performed under this PSA. (i) If required by LogRhythm, Customer will participate in testing as directed by LogRhythm. (j) Customer will provide a Project Lead with the requisite qualifications, expertise, and knowledge who is authorized by Customer to act as a liaison between Customer and LogRhythm and assume the responsibilities detailed in Section 2.4.

Customer Responsibilities. Completion of the Services by LogRhythm in adherence to the terms of this PSA is contingent upon Customer fulfilling the following responsibilities: (a) Customer will shall complete all necessary facilities arrangements prior to the commencement of the Services which will shall include but not be limited to such items as power, network connections, floor space, and cooling. Such required facility arrangements must be in place for the duration of this PSA. (b) Customer will shall make knowledgeable staff available to LogRhythm promptly upon a request via pager, telephone, or cell phone to provide background information and clarification of information required to perform the Services outlined in this PSA. (c) Documentation and information provided to LogRhythm staff by Customer must be accurate, complete and up-to-date. (d) Customer will shall be responsible for any business and data application testing and all necessary data backup in preparation for and during the performance of the Services. (e) Customer will shall assign system administrators and operators available by phone or pager for the duration of this PSA. (f) For the duration of this PSA and where applicable, Customer will shall provide LogRhythm adequate onsite access to office space and equipment, and to telephones with outside lines and a dedicated, secure line for internet access. (g) Should the project plan rely on electronic/network transfer of data, customer will Customer shall provision and enable any network components or Services required to facilitate the data transfer. (h) Where applicable, Customer will shall provide security passes to cover the duration of this PSA to allow LogRhythm access, and the ability to enter and leave Customer facilities, with laptop personal computers and any other materials related to the Services to be performed under this PSA. (i) If required by LogRhythm, Customer will shall participate in testing as directed by LogRhythm. (j) Customer will shall provide a Project Lead with the requisite qualifications, expertise, and knowledge who is authorized by Customer to act as a liaison between Customer and LogRhythm and assume the responsibilities detailed in Section 2.4.

Customer Responsibilities. Completion of the Services by LogRhythm in adherence to the terms of this PSA Professional Addendum is contingent upon Customer fulfilling the following responsibilities: (a) Customer will shall complete all necessary facilities arrangements prior to the commencement of the Services which will shall include but not be limited to such items as power, network connections, floor space, and cooling. Such required facility arrangements must be in place for the duration of this PSAProfessional Addendum. (b) Customer will shall make knowledgeable staff available to LogRhythm promptly upon a request via pager, telephone, or cell phone to provide background information and clarification of information required to perform the Services outlined in this PSAProfessional Addendum. (c) Documentation and information provided to LogRhythm staff by Customer must be accurate, complete and up-to-date. (d) Customer will shall be responsible for any business and data application testing and all necessary data backup in preparation for and during the performance of the Services. (e) Customer will shall assign system administrators and operators available by phone or pager for the duration of this PSAProfessional Addendum. (f) For the duration of this PSA Professional Addendum and where applicable, Customer will shall provide LogRhythm adequate onsite access to office space and equipment, and to telephones with outside lines and a dedicated, secure line for internet access. (g) Should the project plan rely on electronic/network transfer of data, customer will Customer shall provision and enable any network components or Services required to facilitate the data transfer. (h) Where applicable, Customer will shall provide security passes to cover the duration of this PSA Professional Addendum to allow LogRhythm access, and the ability to enter and leave Customer facilities, with laptop personal computers and any other materials related to the Services to be performed under this PSAProfessional Addendum. (i) If required by LogRhythm, Customer will shall participate in testing as directed by LogRhythm. (j) Customer will provide a Project Lead with the requisite qualifications, expertise, and knowledge who is authorized by Customer to act as a liaison between Customer and LogRhythm and assume the responsibilities detailed in Section 2.4.

Customer Responsibilities. Completion of the Services by LogRhythm in adherence to the terms of this PSA is contingent upon Customer fulfilling the following responsibilities: (a) Customer will complete all necessary facilities arrangements prior to the commencement of the Services which will include but not be limited to such items as power, network connections, floor space, and cooling. Such required facility arrangements must be in place for the duration of this PSA. (b) Customer will make knowledgeable staff available to LogRhythm promptly upon a request via pager, telephone, or cell phone to provide background information and clarification of information required to perform the Services outlined in this PSA. (c) Documentation and information provided to LogRhythm staff by Customer must be accurate, complete and up-/to-/date. (d) Customer will be responsible for any business and data application testing and all necessary data backup in preparation for and during the performance of the Services. (e) Customer will assign system administrators and operators available by phone or pager for the duration of this PSA. (a) LogRhythm will use commercially reasonable efforts to complete the Services described in this PSA in a timely manner. (b) LogRhythm will perform all appropriate Services either onsite at the Customer facilities or remotely, via a remote desktop session. Services not requiring presence onsite may be performed at LogRhythm facilities by mutual agreement between Customer and LogRhythm. (c) LogRhythm reserves the right to subcontract any or all portions of the Services that LogRhythm is obligated to perform under this PSA. (d) LogRhythm will submit written or verbal status reports on the Services being performed under this PSA as necessary and mutually agreed upon by Customer and LogRhythm. (e) LogRhythm will provide a Project Lead with the qualifications, expertise, and knowledge to fulfill (f) For the duration of this PSA and where applicable, Customer will provide LogRhythm adequate onsite access to office space and equipment, and to telephones with outside lines and a dedicated, secure line for internet access. (g) Should the project plan rely on electronic/network transfer of data, customer will provision and enable any network components or Services required to facilitate the data transfer. (h) Where applicable, Customer will provide security passes to cover the duration of this PSA to allow LogRhythm access, and the ability to enter and leave Customer facilities, with laptop personal computers and any other materials related to the Services to be performed under this PSA. (i) If required by LogRhythm, Customer will participate in testing as directed by LogRhythm. (j) Customer will provide a Project Lead with the requisite qualifications, expertise, and knowledge who is authorized by Customer to act as a liaison between Customer and LogRhythm and assume the responsibilities detailed in Section 2.4.who

Customer Responsibilities. Completion of the Services by LogRhythm in adherence to the terms of this PSA is contingent upon Customer fulfilling the following responsibilities: (a) Customer will complete all necessary facilities arrangements prior to the commencement of the Services which will include but not be limited to such items as power, network connections, floor space, and cooling. Such required facility arrangements must be in place for the duration of this PSA. (b) Customer will make knowledgeable staff available to LogRhythm promptly upon a request via pager, telephone, or cell phone to provide background information and clarification of information required to perform the Services outlined in this PSA. (c) Documentation and information provided to LogRhythm staff by Customer must be accurate, complete and up-to-dateup-­to-­date. (d) Customer will be responsible for any business and data application testing and all necessary data backup in preparation for and during the performance of the Services. (e) Customer will assign system administrators and operators available by phone or pager for the duration of this PSA. (a) LogRhythm will use commercially reasonable efforts to complete the Services described in this PSA in a timely manner. (b) LogRhythm will perform all appropriate Services either onsite at the Customer facilities or remotely, via a remote desktop session. Services not requiring presence onsite may be performed at LogRhythm facilities by mutual agreement between Customer and LogRhythm. (c) LogRhythm reserves the right to subcontract any or all portions of the Services that LogRhythm is obligated to perform under this PSA. (d) LogRhythm will submit written or verbal status reports on the Services being performed under this PSA as necessary and mutually agreed upon by Customer and LogRhythm. (e) LogRhythm will provide a Project Lead with the qualifications, expertise, and knowledge to fulfill (f) For the duration of this PSA and where applicable, Customer will provide LogRhythm adequate onsite access to office space and equipment, and to telephones with outside lines and a dedicated, secure line for internet access. (g) Should the project plan rely on electronic/network transfer of data, customer will provision and enable any network components or Services required to facilitate the data transfer. (h) Where applicable, Customer will provide security passes to cover the duration of this PSA to allow LogRhythm access, and the ability to enter and leave Customer facilities, with laptop personal computers and any other materials related to the Services to be performed under this PSA. (i) If required by LogRhythm, Customer will participate in testing as directed by LogRhythm. (j) Customer will provide a Project Lead with the requisite qualifications, expertise, and knowledge who is authorized by Customer to act as a liaison between Customer and LogRhythm and assume the responsibilities detailed in Section 2.4.

Customer Responsibilities. Completion of the Services by LogRhythm in adherence to the terms of this PSA is contingent upon Customer fulfilling the following responsibilities: (a) Customer will complete all necessary facilities arrangements prior to the commencement of the Services which will include but not be limited to such items as power, network connections, floor space, and cooling. Such required facility arrangements must be in place for the duration of this PSA. (b) Customer will make knowledgeable staff available to LogRhythm promptly upon a request via pager, telephone, or cell phone to provide background information and clarification of information required to perform the Services outlined in this PSA. (c) Documentation and information provided to LogRhythm staff by Customer must be accurate, complete and up-to-date. (d) Customer will be responsible for any business and data application testing and all necessary data backup in preparation for and during the performance of the Services. (e) Customer will assign system administrators and operators available by phone or pager for the duration of this PSA.system (f) For the duration of this PSA and where applicable, Customer will provide LogRhythm adequate onsite access to office space and equipment, and to telephones with outside lines and a dedicated, secure line for internet access. (g) Should the project plan rely on electronic/network transfer of data, customer will provision and enable any network components or Services required to facilitate the data transfer. (h) Where applicable, Customer will provide security passes to cover the duration of this PSA to allow LogRhythm access, and the ability to enter and leave Customer facilities, with laptop personal computers and any other materials related to the Services to be performed under this PSA. (i) If required by LogRhythm, Customer will participate in testing as directed by LogRhythm. (j) Customer will provide a Project Lead with the requisite qualifications, expertise, and knowledge who is authorized by Customer to act as a liaison between Customer and LogRhythm and assume the responsibilities detailed in Section 2.4.

Customer Responsibilities. Completion of the Services by LogRhythm in adherence to the terms of this PSA is contingent upon Customer fulfilling the following responsibilities: (a) Customer will complete all necessary facilities arrangements prior to the commencement of the Services which will include but not be limited to such items as power, network connections, floor space, and cooling. Such required facility arrangements must be in place for the duration of this PSA. (b) Customer will make knowledgeable staff available to LogRhythm promptly upon a request via pager, telephone, or cell phone to provide background information and clarification of information required to perform the Services outlined in this PSA. (c) Documentation and information provided to LogRhythm staff by Customer must be accurate, complete and up-to-date. (d) Customer will be responsible for any business and data application testing and all necessary data backup in preparation for and during the performance of the Services. (e) Customer will assign system administrators and operators available by phone or pager for the duration of this PSA. (f) For the duration of this PSA and where applicable, Customer will provide LogRhythm adequate onsite access to office space and equipment, and to telephones with outside lines and a dedicated, secure line for internet access. (g) Should the project plan rely on electronic/network transfer of data, customer Customer will provision and enable any network components or Services required to facilitate the data transfer. (h) Where applicable, Customer will provide security passes to cover the duration of this PSA to allow LogRhythm access, and the ability to enter and leave Customer facilities, with laptop personal computers and any other materials related to the Services to be performed under this PSA. (i) If required by LogRhythm, Customer will participate in testing as directed by LogRhythm. (j) Customer will provide a Project Lead with the requisite qualifications, expertise, and knowledge who is authorized by Customer to act as a liaison between Customer and LogRhythm and assume the responsibilities detailed in Section 2.4.

Customer Responsibilities. Completion of the Services by LogRhythm in adherence to the terms of this LogRhythm, Inc. - Confidential 12 PSA is contingent upon Customer fulfilling the following responsibilities: (a) Customer will complete all necessary facilities arrangements prior to the commencement of the Services which will include but not be limited to such items as power, network connections, floor space, and cooling. Such required facility arrangements must be in place for the duration of this PSA. (b) Customer will make knowledgeable staff available to LogRhythm promptly upon a request via pager, telephone, or cell phone to provide background information and clarification of information required to perform the Services outlined in this PSA. (c) Documentation and information provided to LogRhythm staff by Customer must be accurate, complete and up-to-dateup-­to-­date. (d) Customer will be responsible for any business and data application testing and all necessary data backup in preparation for and during the performance of the Services. (e) Customer will assign system administrators and operators available by phone or pager for the duration of this PSA. (f) For the duration of this PSA and where applicable, Customer will provide LogRhythm adequate onsite access to office space and equipment, and to telephones with outside lines and a dedicated, secure line for internet access. (g) Should the project plan rely on electronic/network transfer of data, customer will provision and enable any network components or Services required to facilitate the data transfer. (h) Where applicable, Customer will provide security passes to cover the duration of this PSA to allow LogRhythm access, and the ability to enter and leave Customer facilities, with laptop personal computers and any other materials related to the Services to be performed under this PSA. (i) If required by LogRhythm, Customer will participate in testing as directed by LogRhythm. (j) Customer will provide a Project Lead with the requisite qualifications, expertise, and knowledge who is authorized by Customer to act as a liaison between Customer and LogRhythm and assume the responsibilities detailed in Section 2.4.

Customer Responsibilities. Completion of the Services by LogRhythm in adherence to the terms of this PSA is contingent upon Customer fulfilling the following responsibilities: (a) Customer will complete all necessary facilities arrangements prior to the commencement of the Services which will include but not be limited to such items as power, network connections, floor space, and cooling. Such required facility arrangements must be in place for the duration of this PSA. (b) Customer will make knowledgeable staff available to LogRhythm promptly upon a request via pager, telephone, or cell phone to provide background information and clarification of information required to perform the Services outlined in this PSA. (c) Documentation and information provided to LogRhythm staff by Customer must be accurate, complete and up-to-dateup-­to-­date. (d) Customer will be responsible for any business and data application testing and all necessary data backup in preparation for and during the performance of the Services. (e) Customer will assign system administrators and operators available by phone or pager for the duration of this PSA. (f) For the duration of this PSA and where applicable, Customer will provide LogRhythm adequate onsite access to office space and equipment, and to telephones with outside lines and a dedicated, secure line for internet access. (g) Should the project plan rely on electronic/network transfer of data, customer will provision and enable any network components or Services required to facilitate the data transfer. (h) Where applicable, Customer will provide security passes to cover the duration of this PSA to allow LogRhythm access, and the ability to enter and leave Customer facilities, with laptop personal computers and any other materials related to the Services to be performed under this PSA. (i) If required by LogRhythm, Customer will participate in testing as directed by LogRhythm. (j) Customer will provide a Project Lead with the requisite qualifications, expertise, and knowledge who is authorized by Customer to act as a liaison between Customer and LogRhythm and assume the responsibilities detailed in Section 2.42.4 below.

Customer Responsibilities. Completion of the Services by LogRhythm in adherence to the terms of this PSA is contingent upon Customer fulfilling the following responsibilities: (a) Customer will complete all necessary facilities arrangements prior to the commencement of the Services which will include but not be limited to such items as power, network connections, floor space, and cooling. Such required facility arrangements must be in place for the duration of this PSA. (b) Customer will make knowledgeable staff available to LogRhythm promptly upon a request via pager, telephone, or cell phone to provide background information and clarification of information required to perform the Services outlined in this PSA. (c) Documentation and information provided to LogRhythm staff by Customer must be accurate, complete and up-to-date. (d) Customer will be responsible for any business and data application testing and all necessary data backup in preparation for and during the performance of the Services. (e) Customer will assign system administrators and operators available by phone or pager for the duration of this PSA. (f) For the duration of this PSA and where applicable, Customer will provide LogRhythm adequate onsite access to office space and equipment, and to telephones with outside lines and a dedicated, secure line for internet access. (g) Should the project plan rely on electronic/network transfer of data, customer will provision and enable any network components or Services required to facilitate the data transfer. (h) Where applicable, Customer will provide security passes to cover the duration of this PSA to allow LogRhythm access, and the ability to enter and leave Customer facilities, with laptop personal computers and any other materials related to the Services to be performed under this PSA. (i) If required by LogRhythm, Customer will participate in testing as directed by LogRhythm. (j) Customer will provide a Project Lead with the requisite qualifications, expertise, and knowledge who is authorized by Customer to act as a liaison between Customer and LogRhythm and assume the responsibilities detailed in Section 2.42.4 below.

Customer Responsibilities. Completion of the Services by LogRhythm in adherence to the terms of this PSA is contingent upon Customer fulfilling the following responsibilities: (a) Customer will complete all necessary facilities arrangements prior to the commencement of the Services which will include but not be limited to such items as power, network connections, floor space, and cooling. Such required facility arrangements must be in place for the duration of this PSA. (b) Customer will make knowledgeable staff available to LogRhythm promptly upon a request via pager, telephone, or cell phone to provide background information and clarification of information required to perform the Services outlined in this PSA. (c) Documentation and information provided to LogRhythm staff by Customer must be accurate, complete and up-to-dateup-­to-­date. (d) Customer will be responsible for any business and data application testing and all necessary data backup in preparation for and during the performance of the Services. (e) Customer will assign system administrators and operators available by phone or pager for the duration of this PSA. (f) For the duration of this PSA and where applicable, Customer will provide LogRhythm adequate onsite access to office space and equipment, and to telephones with outside lines and a dedicated, secure line for internet access. (g) Should the project plan rely on electronic/network transfer of data, customer will provision and enable any network components or Services required to facilitate the data transfer. (h) Where applicable, Customer will provide security passes to cover the duration of this PSA to allow LogRhythm access, and the ability to enter and leave Customer facilities, with laptop personal computers and any other materials related to the Services to be performed under this PSA. (i) If required by LogRhythm, Customer will participate in testing as directed by LogRhythm. (j) Customer will provide a Project Lead with the requisite qualifications, expertise, and knowledge who is authorized by Customer to act as a liaison between Customer and LogRhythm and assume the responsibilities detailed in Section 2.4.

Customer Responsibilities. Completion of the Services by LogRhythm in adherence to the terms of this PSA is contingent upon Customer fulfilling the following responsibilities: (a) Customer will shall complete all necessary facilities arrangements prior to the commencement of the Services which will shall include but not be limited to such items as power, network connections, floor space, and cooling. Such required facility arrangements must be in place for the duration of this PSA. (b) Customer will shall make knowledgeable staff available to LogRhythm promptly upon a request via pager, telephone, or cell phone to provide background information and clarification of information required to perform the Services outlined in this PSA. (c) Documentation and information provided to LogRhythm staff by Customer must be accurate, complete and up-to-date. (d) Customer will shall be responsible for any business and data application testing and all necessary data backup in preparation for and during the performance of the Services. (e) Customer will shall assign system administrators and operators available by phone or pager for the duration of this PSA. (f) For the duration of this PSA and where applicable, Customer will shall provide LogRhythm adequate onsite access to office space and equipment, and to telephones with outside lines and a dedicated, secure line for internet access. (g) Should the project plan rely on electronic/network transfer of data, customer will Customer shall provision and enable any network components or Services required to facilitate the data transfer. (h) Where applicable, Customer will shall provide security passes to cover the duration of this PSA to allow LogRhythm access, and the ability to enter and leave Customer facilities, with laptop personal computers and any other materials related to the Services to be performed under this PSA. (i) If required by LogRhythm, Customer will shall participate in testing as directed by LogRhythm. (j) Customer will shall provide a Project Lead with the requisite qualifications, expertise, and knowledge who is authorized by Customer to act as a liaison between Customer and LogRhythm and assume the responsibilities detailed in Section 2.4.