Customer Cooperation. 3.2.1. Customer shall provide and make available all Customer personnel as may be further addressed in an applicable Order Form or that SAP reasonably requires in connection with performance of the Services.
3.2.2. Customer shall appoint a contact person with the authority to make decisions and to supply SAP with any necessary or relevant information expeditiously.
Customer Cooperation. Customer and OT agree to cooperate in good faith to achieve completion of the Services in a timely and professional manner. Customer acknowledges that failure to adhere to schedules or complete tasks within Customer’s control, or failure to provide timely access to facilities, equipment, technology or complete and accurate information may delay completion of the Services and OT shall not be liable for any such delays or inability to complete the Services to the extent caused by Customer’s non-compliance with this section.
Customer Cooperation. Customer shall promptly apply any Upgrade or Update that ServiceNow determines is necessary to maintain the security, performance, or availability of the Subscription Service.
Customer Cooperation. Customer acknowledges that Critical Start’s performance and delivery of the Services are contingent upon: (A) Customer providing safe and hazard-free access to its personnel, facilities, equipment, hardware, network and information required to deliver the Services, and (B) Customer’s timely decision-making and provision of timely, accurate and complete information and reasonable assistance, including, granting of approvals or permissions. Customer will promptly obtain and provide to Critical Start any required licenses, approvals, or consents necessary for Critical Start’s performance of the Services. Critical Start will be excused from its failure to perform its obligations under this Agreement and/or meet Service Level Agreements to the extent such failure is caused solely by Customer’s delay in performing or failure to perform its responsibilities under this Agreement and/or the relevant Service Order.
Customer Cooperation. Customer may be asked to perform problem determination activities as suggested by CentralSquare. Problem determination activities may include capturing error messages, documenting steps taken and collecting configuration information. Customer may also be requested to perform resolution activities including, for example, modification of processes. Customer agrees to cooperate with such requests, if reasonable.
Customer Cooperation. 5.1 Customer agrees that all cooperation required of Customer, Customer’s agents, employees or any third party in connection with the Services, as such may be specified in the Service Agreement, SOW, Quote or other underlying documentation for the Services, shall be provided in a timely manner and at no cost to TRNA or the TRNA Affiliates.
5.2 All documentation and materials, supplies, auxiliary staff, etc., necessary and reasonably required for the performance of the Services shall be made available to TRNA free of charge. In cooperating with TRNA or the TRNA Affiliates, Customer shall comply with all legal requirements and industry safety regulations and standards.
5.3 Customer shall bear any additional cost incurred as a result of Services having to be redone or delays resulting from untimely, incorrect or incomplete information or lack of proper cooperation. Notwithstanding that a fixed or maximum price for the Services has been agreed upon between the parties, TRNA or the TRNA Affiliates shall be entitled to charge additional fees to offset additional expenses incurred as a result of such lack of proper Customer cooperation.
Customer Cooperation. Customer agrees to use current operating systems and reasonably and timely cooperate with ESO, including providing ESO reasonable access to its equipment, software and data as necessary for the implementation and operation of the Software.
Customer Cooperation. Kentik’s obligation to provide Support Services is conditioned upon the following: (i) Customer’s reasonable effort to resolve the problem after communication with Xxxxxx; and (ii) Customer’s provision to Kentik of sufficient information and resources to correct the problem, including, without limitation, remote access as further discussed in these policies. As related to Critical or Major cases, Customer shall provide continuous access to appropriate Customer personnel and any third party software or hardware interacting with Kentik (if applicable) during Xxxxxx’s response related to the Critical or Major case or Kentik shall be permitted to change the Priority of the case.
Customer Cooperation. If a Service Transponder fails to meet the Service Specifications, Customer shall use all reasonable efforts to cooperate and aid PanAmSat in curing such failure; provided that all reasonable efforts can be done at no cost to Customer. These obligations of Customer shall include, but not be limited to, the following:
(a) At the request of PanAmSat, if there is a problem that can be compensated for by increasing the power and/or changing other parameters of its transmission to a Satellite, without affecting its Customer's use of the Service, Customer shall do so to the extent it can with existing equipment; and
(b) Permitting PanAmSat, at PanAmSat's option, and at PanAmSat's cost and expense, to upgrade the Customer-Provided Facilities.
Customer Cooperation. You shall provide Ivanti with all necessary cooperation, information and support that may reasonably be required by Xxxxxx for the performance of the Professional Services including, without limitation, access to suitably configured computers, software products and applicable passwords, at such times as Xxxxxx may request. You shall further perform such other obligations as specified in the SOW.
