Common use of CUSTOMER SATISFACTION RESPONSIBILITIES Clause in Contracts

CUSTOMER SATISFACTION RESPONSIBILITIES. A goal of DISTRIBUTOR and DEALER is to be recognized as marketing the finest products and providing the best service in the automobile industry. The Toyota name should be synonymous with the highest level of customer satisfaction. DEALER will take all reasonable steps to ensure that each customer is completely satisfied with his or her Toyota Products and the services and practices of DEALER. Whenever requested by DISTRIBUTOR, DEALER shall: A. Designate an employee responsible for customer satisfaction commensurate with the needs of the marketplace; and B. Provide a detailed written plan of DEALER's customer satisfaction program to DISTRIBUTOR and implement such program on a continuous basis. This plan shall include an ongoing system for: 1. Emphasizing customer satisfaction to all DEALER's employees; 2. Training DEALER's employees, including participation in DISTRIBUTOR's customer satisfaction training at DEALER's expense; and 3. Responding immediately to, and resolving promptly, requests for customer assistance, and conveying to customers that DEALER is committed to the highest possible level of customer satisfaction.