Common use of Customer Satisfaction Survey Clause in Contracts

Customer Satisfaction Survey. To determine Registrars' satisfaction with Registry Services, Registry Operator will implement a Web-based customer-satisfaction survey that will consist of a set of survey questions with responses ranging from one to five on the Likert Scale. We will tabulate the results and publish them on the Web site. To further verify the quality of our customer services, Registry Operator will commission a biannual customer-satisfaction survey by an independent third party. Exhibit C Registrar's Registration Agreement [To be supplied by Registrar] Exhibit D Registry Operator's Operational Standards, Policies, Procedures and Practices

Customer Satisfaction Survey. To determine Registrars' ’ satisfaction with Registry Services, Registry Operator will implement a Web-based customer-satisfaction survey that will consist of a set of survey questions with responses ranging from one to five on the Likert Scale. We will tabulate the results and publish them on the Web site. To further verify the quality of our customer services, Registry Operator will commission a biannual customer-satisfaction survey by an independent third party. Exhibit C Registrar's ’s Registration Agreement [To be supplied by Registrar] Exhibit D Registry Operator's ’s Operational Standards, Policies, Procedures and Practices

Customer Satisfaction Survey. To determine Registrars' satisfaction with Registry Services, Registry Operator will implement a Web-based customer-satisfaction survey that will consist of a set of survey questions with responses ranging from one to five on the Likert Scale. We will tabulate the results and publish them on the Web site. To further verify the quality of our customer services, Registry Operator will commission a biannual customer-satisfaction survey by an independent third party. Exhibit C Registrar's Registration Agreement REGISTRAR’S REGISTRATION AGREEMENT [To be supplied by Registrar] Exhibit D Registry Operator's Operational Standards, Policies, Procedures and PracticesPOLICY ON TRANSFER OF SPONSORSHIP OF REGISTRATIONS BETWEEN REGISTRARS