Customer Support. If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.
Customer Support. Except as provided in the principal terms of this Agreement, as between the parties, Licensee shall be solely responsible for, and shall bear the cost of, providing customer support to Eligible Consumers, including, without limitation, responding to Eligible Consumer inquiries related to the Approved Devices as well as the process of accessing the Programs contained on the Eligible Consumer Approved Device. Licensee will provide customer support pursuant to and consistent with Licensee’s then-existing customer support practices.
Customer Support. 23.1 You acknowledge that:
(a) Unless stated expressly otherwise on our Website, we provide customer support for connecting the Service to a single computer that meets the System Requirements. We will not provide customer support for the connection of additional computers (even if you have nominated Additional Users for the Service), networking devices or local area networks to the Service.
(b) We do not provide technical support for Services under the following conditions:
(A) running internal networks connected to the Service except in connection with Hardware that is specifically designed for that purpose;
(B) running network services or providing network services to others via the Service;
(C) running connectivity software other than Software that we provide to you; or
(D) Macintosh operating systems below v10.0.
(c) We do not guarantee that the Hardware will be compatible with any network of machines.
(d) Some telecommunication services and products are not compatible with the Service and may not be available to you following installation of the Service.
(e) We cannot guarantee that your connection to the Internet will achieve any specific speed specified in the Pricing Schedule at any given time.
(f) We will use reasonable care and skill in providing the Service. However, given the nature of telecommunications systems (including the Service’s reliance on systems and services not owned or controlled by us), we cannot guarantee that the Service will be continuous, fault-free or accessible at all times.
(g) We are unable to provide support for software that was not supplied by us, including software Downloaded from the Internet.
23.2 You agree your NBN Service is provided to you by us and not NBN Co and you do not have a contract with NBN Co. You agree to report to us – and specifically NOT to NBN Co - any faults or other issues with the NBN Service that you are obtaining from us.
23.3 If your NBN Service is faulty, in most cases you will be required to be at the Premises where the NBN Service is installed for the fault to be fixed. If iiNet requires you to be at the Premises during fault fixing, we or our contractor will contact you to arrange a suitable time.
23.4 If you lodge a fault on the NBN Service and a technician has attended your Premises, and the fault is found to be within your own equipment (excluding where the fault is isolated to your wiring under which clause 23.5 applies), you will be required to pay an Incorrect Call-Out Fee (as specif...
Customer Support. For assistance, questions or other order inquiries, please refer to our online FAQ's available at xxxx://xxx.xxxxxxxx.xxx/html/xxxx0.xxxxx.
Customer Support. Customer support and training are FREE and available Monday-Friday, from 6:00 A.M. to 5:00 P.M. MST, for any authorized user with a login. iWorQ provides unlimited remote Customer training (through webinars), phone support, help files, and documentation. Basic support request is typically handled the same day. iWorQ provides "Service NOT Software".
Customer Support. Exhibit B, Customer Support Document to the AGTA, contains the obligations of Boeing relating to Materials (as defined in Part 3 thereof), training, services, and other things in support of aircraft.
Customer Support. Distributor shall handle and promptly settle any ---------------- User's customer complaints concerning the Products, following the Company's guidance included in the Company's operations guide provided by the Company to Distributor (the "Operations Guide"), as amended from time to time in the sole discretion of the Company, provided however, that the Company shall provide Distributor with a 30 (thirty) day prior written notice of any such change. Distributor agrees to assist the Company in arranging for any customer warranty service.
Customer Support. 5.1. The Supplier undertakes to provide the Customer with customer support. The customer support shall be used for dealing with problems related to Electricity supply, including price charging issues.
5.2. The Supplier shall present to the Customer the contact information for the provision of customer support services.
5.3. The Customer shall present to the Supplier the information of the contact person for communication with the Supplier on contractual matters and on matters of customer support.
5.4. The Contracting Parties may unilaterally change their own contact information by written notification presented to the other Contracting Party.
Customer Support. Should you have any inquiries or concerns regarding our services, please reach out to our Customer Care team. You can call us toll-free at (000) 000-0000, available from 9:00 a.m. to 5:00 p.m. Eastern Time on weekdays, email us at xxxx@xxxxxxxxxx.xxx, or send a letter to Eastern Power and Gas, LLC, 0000 Xxxxxx X, Xxxxxxxx, Xxx Xxxx, 00000. If your issue remains unresolved after contacting Eastern PNG, or for further information about utilities, the Public Utilities Commission of Ohio (“PUCO”) is at your service. You can call them at (000) 000-0000 (toll-free) or use TTY at (000) 000-0000 (toll-free) between 8:00 a.m. and 5:00 p.m. on weekdays, or visit xxx.xxxx.xxxx.xxx. Additionally, residential customers have the option to seek help from the Ohio Consumers’ Counsel regarding complaints and utility concerns at (877) 742 -5622 (toll-free), available from 8:00 a.m. to 5:00 p.m. on weekdays, or online at xxx.xxxxxxx.xxx.
Customer Support. The vendor shall provide timely and accurate technical advice and sales support to Region 4 ESC staff, TCPN staff and participating agencies. The vendor shall respond to such requests within one (1) working day after receipt of the request.
