Common use of Customer Satisfaction Survey Clause in Contracts

Customer Satisfaction Survey. 61.1 The Contractor shall, on each Customer Satisfaction Survey Date, undertake (or procure the undertaking of) a customer satisfaction survey (“Customer Satisfaction Survey”) the purpose of which shall include: (a) assessing the level of satisfaction among users of Services (including the way in which the Services are provided, performed and delivered) and, in particular, with the quality, efficiency and effectiveness of the Services; (b) assisting in the preparation of the Contractor’s Annual Service Report and Annual Service Plan (as defined in clause 62). 61.2 The Customer Satisfaction Survey shall be undertaken by means of distributing to users of the Services within 10 Working Days of each Customer Satisfaction Survey Date a questionnaire [or other survey method as agreed between the Parties] in a form to be agreed with the Authority (acting reasonably). 61.3 The content of the questionnaire [or other material to be used for any other survey method] referred to in clause 61.2 and the method of undertaking the Customer Satisfaction Survey shall comply with all Law. 61.4 The Authority shall provide reasonable assistance and information to the Contractor to enable the Contractor to undertake the Customer Satisfaction Survey. 61.5 Within 3 (months) of each Customer Satisfaction Survey Date, the Contractor shall prepare a summary of the results of the Customer Satisfaction Survey in such form as the Authority shall reasonably require and promptly upon a written request from the Authority provide such further details (including copies of all returned questionnaires and/or any other survey material used by the Contractor) as the Authority shall reasonably require.

Customer Satisfaction Survey. 61.1 The Contractor shall, on each Customer Satisfaction Survey Date, undertake (or procure the undertaking of) a customer satisfaction survey (“Customer Satisfaction Survey”) the purpose of which shall include: (a) assessing the level of satisfaction among users of Services (including the way in which the Services are provided, performed and delivered) and, in particular, with the quality, efficiency and effectiveness of the Services; (b) assisting in the preparation of the Contractor’s Annual Service Report and Annual Service Plan (as defined in clause 62). 61.2 The Customer Satisfaction Survey shall be undertaken by means of distributing to users of the Services within 10 Working Days of each Customer Satisfaction Survey Date a questionnaire [or other survey method as agreed between the Parties] in a form to be agreed with the Authority (acting reasonably). 61.3 The content of the questionnaire [or other material to be used for any other survey method] referred to in clause 61.2 and the method of undertaking the Customer Satisfaction Survey shall comply with all Law. 61.4 The Authority shall provide reasonable assistance and information to the Contractor to enable the Contractor to undertake the Customer Satisfaction Survey. 61.5 Within 3 (months) one Month of each Customer Satisfaction Survey Date, the Contractor shall prepare a summary of the results of the Customer Satisfaction Survey in such form as the Authority shall reasonably require and promptly upon a written request from the Authority provide such further details (including copies of all returned questionnaires and/or any other survey material used by the Contractor) as the Authority shall reasonably require.

Customer Satisfaction Survey. 61.1 The Contractor shall, on each Customer Satisfaction Survey Date, undertake (or procure the undertaking of) a customer satisfaction survey (“Customer Satisfaction Survey”) the purpose of which shall include: (a) : assessing the level of satisfaction among users of Services (including the way in which the Services are provided, performed and delivered) and, in particular, with the quality, efficiency and effectiveness of the Services; (b) ; assisting in the preparation of the Contractor’s Annual Service Report and Annual Service Plan (as defined Plan; assisting the Authority in clause 62)the preparation of its Best Value Performance Plans and the conduct of its Best Value Reviews. 61.2 The Customer Satisfaction Survey shall be undertaken by means of distributing to users of the Services within 10 Working Days of each Customer Satisfaction Survey Date a questionnaire [or other survey method as agreed between the Parties] Parties in a form to be agreed with the Authority (acting reasonably). 61.3 The content of the questionnaire [or other material to be used for any other survey method] method referred to in clause 61.2 and the method of undertaking the Customer Satisfaction Survey shall comply with all Law. 61.4 The Authority shall provide reasonable assistance and information to the Contractor to enable the Contractor to undertake the Customer Satisfaction Survey. 61.5 Within 3 (months) one month of each Customer Satisfaction Survey Date, the Contractor shall prepare a summary of the results of the Customer Satisfaction Survey in such form as the Authority shall reasonably require and promptly upon a written request from the Authority provide such further details (including copies of all returned questionnaires and/or any other survey material used by the Contractor) as the Authority shall reasonably require.