Customer Service Obligations. The City and Grantee acknowledge that the customer service standards and customer privacy protections are set forth in the Cable and Video Customer Protection Law, 220 ILCS 5/22-501 et seq., and Title III, Chapter 14A of the Xxxxx City Code, and enforcement provisions are included in Section 11-42-11 of the Illinois Municipal Code. Enforcement of such requirements and standards and the penalties for non- compliance with such standards shall be consistent with the Cable and Video Customer Protection Law, 220 ILCS 5/22-501 et seq., and Title III, Chapter 14A of the Xxxxx City Code.
Appears in 1 contract
Samples: Cable Television Franchise Agreement
Customer Service Obligations. The City and Grantee acknowledge that the customer service standards and customer privacy protections are set forth in the Cable and Video Customer Protection Law, 220 ILCS 5/22-501 et seq., and Title III, Chapter 14A of the Xxxxx City Code, and enforcement provisions are included in Section 11-42-11 of the Illinois Municipal Code. Enforcement of such requirements and standards and the penalties for non- non-compliance with such standards shall be consistent with the Cable and Video Customer Protection Law, 220 ILCS 5/22-501 et seq., and Title III, Chapter 14A of the Xxxxx City Code.
Appears in 1 contract
Samples: Franchise Agreement
Customer Service Obligations. The City and the Grantee acknowledge that the customer service standards for Video Services and customer privacy protections are set forth in the Cable and Video Customer Protection Law, 220 ILCS 5/22-501 et seq., and Title III, Chapter 14A of the Xxxxx City Code, and enforcement provisions are included in Section 11-42-11 of the Illinois Municipal Code. Enforcement of such requirements and standards and the penalties for non- non-compliance with such standards shall be consistent with the Cable and Video Customer Protection Law, 220 ILCS 5/22-501 et seq., and Title III, Chapter 14A of the Xxxxx City Code.
Appears in 1 contract
Samples: I3 Broadband
Customer Service Obligations. The City and Grantee acknowledge that the customer service standards and customer privacy protections are set forth in the Cable and Video Customer Protection Law, 220 ILCS 5/22-501 et seq., and Title IIIin Chapter 26 (Business and Business Regulation), Chapter 14A Article IV (Cable/Video Service Regulations) of the Xxxxx City Xxxxxxxx Municipal Code, and enforcement provisions are included in Section 11-42-11 of the Illinois Municipal Code. Enforcement of such requirements and standards and the penalties for non- non-compliance with such standards shall be consistent with the Cable and Video Customer Protection Law, 220 ILCS 5/22-501 et seq., . and Title III, Chapter 14A of the Xxxxx City Xxxxxxxx Municipal Code.
Appears in 1 contract
Samples: Cable Television Franchise Agreement
Customer Service Obligations. The City City/County/Village and Grantee acknowledge that the customer service standards and customer privacy protections are set forth in the Cable and Video Customer Protection Law, 220 ILCS 5/22-501 et seq., and Title III, Chapter 14A of the Xxxxx City Code, and enforcement provisions are included in Section 11-42-11 Article /Chapter of the Illinois Municipal Code. Enforcement of such requirements and standards and the penalties for non- non-compliance with such standards shall be consistent with the Cable and Video Customer Protection Law, 220 ILCS 5/22-501 et seq., and Title III, Chapter 14A of the Xxxxx City Code.
Appears in 1 contract
Samples: Comcast Franchise Agreement
Customer Service Obligations. The City and Grantee acknowledge that the certain customer service standards and customer privacy protections are set forth in the Cable and Video Customer Protection Law, 220 ILCS 5/22-501 et et. seq., and Title III, Chapter 14A of the Xxxxx City Code, and enforcement provisions are included in Section 11-42-11 of the Illinois Municipal Code. Enforcement of such requirements and standards and the penalties for non- non-compliance with such standards shall be consistent with the Cable and Video Customer Protection Law, 220 ILCS 5/22-501 et et. seq., and Title III, Chapter 14A of the Xxxxx City Code.
Appears in 1 contract
Samples: Franchise Agreement