Customer Support Services. 4.1 PSINet will provide customer support through its customer support group or through a Third Party (as determined by PSINet in its sole discretion) for the Services (other than InterRamp Remote Access services) sold to IXC Customers as contemplated by this Agreement; provided that PSINet will not be responsible for providing customer support to any IXC Customer purchasing Services under a private label which exceeds the level of support which PSINet is obligated to provide to its customers pursuant to PSINet's service agreements for the applicable Services, as such agreements may be amended from time to time. PSINet also may assist IXC with making arrangements for the provision of customer support with respect to the InterRamp Remote Access services to be sold to IXC Customers pursuant to this Agreement. IXC acknowledges, however, that IXC is solely responsible for the provision of such customer support and PSINet shall have no liability with respect thereto.
4.2 Notwithstanding the foregoing, IXC shall be responsible for all pricing and service plans, billing and collections with respect to IXC Customers.
Customer Support Services. Ventiv will provide the maintenance and support services set forth in Sections 2 through 10 of Schedule B (“Customer Support Services”).
Customer Support Services. Vendor shall provide a trouble ticketing service that provides a ticket queue system with customizable queues. Messages sent to certain conventional addresses such as xxxx-xxxxxxxxx@xxxx.xxx and xxxx-xxxxxx@xxxx.xxx shall automatically enter the ticket system.
Customer Support Services. Allscripts shall provide customer support services for Allscripts Products, as follows:
Customer Support Services. Provider: Honeywell International Inc. 000 Xxxxx Xxxx Xxxxxx Plains, NJ 07950 Attention: Telephone: Recipient: AdvanSix Resins & Chemicals LLC 000 Xxxxx Xxxx Xxxxxx Plains, NJ 07950 Attention: Telephone: Services and Charges: See Annex 1.
Customer Support Services. Recipients must ensure that EV charging customers have mechanisms to report outages, malfunctions, and other issues with charging infrastructure. Charging station operators must enable access to accessible platforms that provide multilingual services. Recipients must comply with the American with Disabilities Act of 1990 requirements and multilingual access when creating reporting mechanisms. Be available 24 hours a day, seven (7) days per week via a toll-free telephone number posted on or near the EV chargers, that is clearly visible to the customer. Provide customer support for the duration of the contract, with the ability to provide customer support/or extend after the completion of the contract. Resolve customer issues over the telephone.
Customer Support Services. 2.1 Clickpesa Tanzania will provide the following dedicated customer support services: ● Customer Service Help Desk – see Clause 2. ● An account manager to assist with non-technical and commercial queries. ● Access to the Online Transaction Manager. ● Timely availability of any ad hoc service and/or software upgrades.
Customer Support Services. As used herein, the term "Customer Support Services" shall mean telephone support supplied by ICS to IDT customers relating to Internet access software distributed by IDT.
Customer Support Services. Notwithstanding anything to the contrary set forth in Section 5.1 above, Customer will be responsible for supporting the Platform Application and shall provide such support direct to Platform Application Users. Box will not provide Support Services to Platform Application Users and is not responsible for any Downtime, Issues or other performance issues to the extent attributable to a Platform Application.
Customer Support Services. OEM will charge and collect maintenance fees consistent with maintenance fees for other similar software marketed by the OEM. CDP will not have any responsibilities to collect fees for Customer Support Services from OEM's Customers. The OEM shall at all times have sufficient CDP trained customer support representatives, having the appropriate qualifications to meet the requirements of its marketplace.
