Customised Goods not returnable. Where Goods have some element of customisation for You, are supplied pursuant to an Order for Goods that is in the opinion of Ours special or unusual, the Goods are obtained from overseas, the Goods are obtained from a supplier who is no longer trading, or the Goods are otherwise not readily returnable by Us to the manufacturer or supplier or any related services may not be cancelled, You may not return the Goods to Us or cancel the related services.
Customised Goods not returnable. Where the hardware and equipment We supply have any element of customisation for You, or are supplied pursuant to an order that is in Our determination special or unusual, the goods are obtained from overseas or from a supplier who is no longer trading, or are otherwise not readily returnable by Us to the manufacturer or supplier or any related services may not be cancelled, the goods are not eligible for return. You further acknowledge that Services provided by Us that involve the task of customising goods for particular purposes may involve substantial labor outside of the scope of any of our Managed Service Plans. All such work will be payable pursuant to Our Hourly Rates set forth in Appendix II, and must be paid on time, in full, without any offset or claim, whether or not We are able to achieve the desired purposes, suitability or function, provided that We have acted in good faith and have made what We consider to be all reasonable endeavours to achieve those outcomes.
