Common use of Database Services Clause in Contracts

Database Services. Responsibilities Database Services responsibilities and/or requirements in support of this Agreement include: • Appropriate notification to Customer for all scheduled maintenance via the IST System Status Page - (xxxx://xxxxxxxxxxxx.xxxxxxxx.xxx). • The application owner, technical contacts, and other outage contacts, as defined on the IST Database Service’s Customer Contacts website, will be notified by email for planned maintenance and service outages. • Prod, Dev & QA are monitored Monday-Friday 8am-5pm excluding holidays and campus closures. During these hours, response time to a page is 15 minutes. • Production is monitored for outages 7x24 with 90 minute response time outside of the 8am-5pm window above.

Database Services. Responsibilities Database Services responsibilities and/or requirements in support of this Agreement include: • Appropriate notification to Customer for all scheduled maintenance via the IST System Status Page - (xxxx://xxxxxxxxxxxx.xxxxxxxx.xxx). • The application owner, technical contacts, and other outage contacts, contacts as defined on the IST Database Service’s Customer Contacts website, will be notified by email for planned maintenance and service outages. • Prod, Dev & QA are monitored Monday-Friday 8am-5pm excluding holidays and campus closures. During these hours, response time to a page is 15 minutes. • Production is monitored for outages 7x24 7x24, with 90 90-minute response time outside of the 8am-5pm window above.