Common use of Database Clause in Contracts

Database. Contractor must maintain and make available online to the Department a database of all Change Requests, Deficiencies, other problems reported by the Department under Section 12.2 or known to Contractor in the Software and Services used for Module and each visit by such Services Staff as described in Section 12.3 for Software licensed in Section 8. The database must include, as a minimum, the following: 12.4.1 Date and time Contractor was notified, or an inquiry is made; 12.4.2 Date and time of arrival at the Department Site or inquiry response; 12.4.3 Time spent for resolution of Deficiencies; 12.4.4 Description of Deficiencies; 12.4.5 Description of severity level of Deficiencies, e.g., emergency; 12.4.6 Description of Deficiency resolution; 12.4.7 Date and time of resolution.

Database. Contractor must maintain and make available online to the Department a database of all Change Requests, Deficiencies, other problems reported by the Department under Section 12.2 or known to Contractor in the Software and Services used for Module and each visit by such Services Staff as described in Section 12.3 for Software licensed in Section 8. The database must include, as a minimum, the following: 12.4.1 Date and time Contractor was notified, or an inquiry is made; 12.4.2 Date and time of arrival at the Department Site or inquiry response; 12.4.3 Time spent for resolution of Deficiencies; 12.4.4 Description of Deficiencies; 12.4.5 Description of severity Severity level of Deficiencies, e.g., emergency; 12.4.6 Description of Deficiency resolution; 12.4.7 Date and time of resolution.