DEDICATED PHYSICAL HARDWARE Clause Samples

DEDICATED PHYSICAL HARDWARE. Hardware replacement is guaranteed to be complete within one hour from the time the hardware problem is identified by Server Provider. For physical servers, the disk drives are physical components that fall under this Section 4.2.3.3. Subject to Sections 5 and 6, if Customer's dedicated physical hardware replacement is incomplete within one (1) hour from the time the hardware problem is identified by Server Provider, LuxSci will issue a SLA Credit to Customer in accordance with the following schedule in Figure 4.2.3.3.