Dedicated Services. The Company guarantees that, unless otherwise stated, Dedicated Services will be available 99.9% of the time classified as Live Time. Downtime - Any period of time within Live Time when end users are unable to login to their Service, due to a failure in the Platform or the Service Infrastructure as determined by the Company from automated health monitoring and system logs. Downtime does not include Scheduled Downtime, the inability to access the Service due to your modifications of the Service, or periods where the User capacity is exceeded.
Dedicated Services. All Dedicated Services are designed to meet the following Recovery Point Objectives and Recovery Time Objectives. These service levels do not apply if any alternative Special Conditions have been agreed in writing between the Customer and the Company.
Dedicated Services i. From the Effective Date on and once and for so long as [___]** or more FTEs are working on Athena's account in India, each of the AHS Operating Companies will segregate Athena workflows and employees working on Athena's account from their operations servicing other clients in a separate secured area to which only employees providing the Services to Athena have access. The AHS Entities shall employ measures to ensure that (A) employees never have access to computer screens or content with respect to both the Services and services provided to other clients of any of the AHS Entities; and (B) that employees of the AHS Entities who are not working on Athena's account are prevented from accessing or using any of Athena's Confidential Information.
ii. Personnel of the AHS Operating Companies dedicated to working on Athena's account shall not provide services to any other client of the AHS Entities during the period that such personnel are dedicated to working on Athena's account. For the avoidance of doubt, members of management of, and administrators at, any of the AHS Entities who provide managerial or administrative services, directly or indirectly, to clients of the AHS Entities generally, including Athena, shall not be considered “dedicated to working on Athena's account” and will not be prevented from accessing or using Athena's Confidential Information to the extent required for such employees to provide the Services.
iii. Until [___]** FTEs are working on Athena's account in India, workspaces and resources used by employees of AHS India working on Athena's account may be used on separate shifts by employees of AHS India who are not working on Athena's account.
iv. Subject to compliance with applicable law, Athena may place its hardware at the AHS Entities' facilities to help support production speed; the AHS Entities shall be responsible for the safety and security of such hardware. Athena shall be responsible for the costs directly associated with placing its hardware at the AHS Entities' facilities, including maintenance, transportation, customs, and any other government levies and for obtaining any licenses or approvals from the applicable government or regulatory authority.
v. Starting in 2015 and continuing throughout the term of this Agreement, the parties hereto will explore Athena's leasing of space in the facility or office park in which AHS India provides services to Athena and the possibility of collaborative work on Athena's business.
Dedicated Services. Bloorcom shall provide 3 (three) new, dedicated server machines for Customer’s use.
Dedicated Services. At least 20 dedicated days of consulting services per year at (a) Client's place of business or (b) other locations (including the places of business of Client's customers) designated by Client. Referral Services: Consultant will be available by phone to provide advice and feedback to Client on a demand basis to queries. There is no limitation to the number of such calls.
Dedicated Services. The Contractor agrees that the Biosolids Processing Facility(ies), ancillary facilities (e.g., storage/transshipment and distribution), processing equipment, labor, personnel, and transportation equipment for the Active Commitment Quantity and all containers and other Facilities provided under this Contract shall be used exclusively for the Biosolids and Biosolids Product produced from the City's wastewater treatment plants. If the Contractor identifies land application/reclamation sites as part of its marketing program then the Contractor shall have land application areas available for use by New York City at all times for the Active Commitment Quantity. During the term of this Agreement, no other Biosolids, Biosolids Product or other materials shall be processed at such facility(ies), transported in such containers or applied on land attributable to the quantity committed for NYC Biosolids so as to displace any portion of the Active Commitment Quantity agreed upon by the Contractor and the City without the express written consent of the City.
Dedicated Services. Dedicated Services include Private Line, Private Line MultiConnect, POP Collocation, Frame Relay, ATM, Dedicated IP and IP VPN products, which are billed in advance pursuant to the terms of this Agreement and the applicable, fully executed SOP(s); the Dedicated IP Burstable product is billed in arrears according to Customer's usage and pursuant to the terms of this Agreement.
Dedicated Services i. The Order Form describes the Dedicated Services that may be purchased separately from the Services. We agree to sell to you the amount of bandwidth specified in your Order Form. Your site will be the only site operating on the equipment we use to provide the Dedicated Services; however, we or our lessors will retain ownership in this equipment.
ii. We will install equipment necessary to provide the Dedicated Services in our data center as set out on your Order Form.
iii. Connection to our network – you have the right to connect to our network, using the equipment, on a 24 x 7 basis, limited by this Agreement.
iv. We will provide, at no cost to you, one primary IP address by default, which will be subject to change according to the policies set forth in Section 1(h). We work under the ARIN policy of allocation of IP address space and may only provide IP addresses to customers if they adhere to ARIN’s terms and conditions.
Dedicated Services. Dedicated Services are those provided by LuxSci to Customer via server(s) that are dedicated solely to Customer’s use. There are three types of Dedicated Server Managed Infrastructures:
Dedicated Services. SLA REMEDIES
