Dedicated Support Engineer Sample Clauses

Dedicated Support Engineer. Company will be assigned a dedicated support engineer (“DSE”) who will coordinate Synergex’s delivery of support services to Company and assist Company in maximizing support resources. The DSE will monitor all of Company’s support cases, regularly update Company on their status, and schedule meetings between Company personnel and Synergex staff members as needed to review the status of support issues and discuss other topics related to Company’s use of Synergy/DE. In addition, the DSE will notify Company of hotfixes, software updates, and new resources—such as code samples, product videos, and articles—that might be of interest to Company.
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Dedicated Support Engineer. 6 3.1.10 Authorized customer contacts: 6 3.1.11 Telnet access to customer's system: 6 3.1.12 View Active Incident Status online: 6 3.1.13 Software updates: 6 3.1.14 Access to Script library: 6 3.1.15 Access to online configuration DB: 6 3.1.16 Pager notification service: 6 3.1.17 Nextel Instant connect dispatch service: 6 3.1.18 Peak season escalation of service: 6 3.1.19 On site support: 7 3.2 PROBLEM REPORTING PROCEDURES 7 3.3 SERVICE RESTRICTIONS 7 3.4 SLA SERVICE PERIOD AND RENEWAL 7 This Statement of Work ("SOW") serves to establish the framework of the relationship between Linuxcare Inc. and Densa Techno Tokyo ("DTT'S") for providing Linuxcare support services. These support services are to be used by DTT'S both internally and externally through their support center in Akihabara. This document is an addendum to the standard Linuxcare Master Service Agreement, the terms of which are incorporated herein by reference ("Agreement"). This document is intended solely for DTT'S and Linuxcare and is not be circulated outside of these organizations without written consent from Linuxcare Inc.

Related to Dedicated Support Engineer

  • TECHNICAL SUPPORT SERVICES 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Engineering Services Definition: Engineering Services includes any service or creative work, the adequate performance of which requires education, training and experience in the application of special knowledge in consulting, investigating, evaluating, planning and designing, engineering principles. Engineering Services covered by the Xxxxxx Architect-Engineers Act (40 U.S.C. 1102) are not covered in the primary scope of OASIS SB. Examples: Service areas that are included under the Engineering Services discipline include, but are not limited to the following:

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Support Services HP’s support services will be described in the applicable Supporting Material, which will cover the description of HP’s offering, eligibility requirements, service limitations and Customer responsibilities, as well as the Customer systems supported.

  • TAX SUPPORT SERVICES BNY Mellon shall provide the following tax support services for each Fund:  Provide various data and reports as agreed upon in the SLDs to support TRP’s tax reporting and tax filing obligations, including: · Wash sales reporting; · QDI reporting; · DRD reporting; · PFIC analysis; · Straddle analysis; · Paydown adjustments; · Equalization debit adjustments · Tax compliance under §851, §817(h); · Foreign bond sale analysis (§988); · Troubled debt analysis; · Estimation of income for excise tax purposes; · Swap analysis; · Inflation adjustments; · §1256 adjustments; · Market discount analysis; OID adjustments; · CPDI analysis; · Shareholder tax reporting information (e.g. FTC, UGG income, foreign source income by country, exempt income by state);  Provide data, and reports based on such data, maintained by BNY Mellon on its fund accounting platform as reasonably requested by TRP to support TRP’s obligations to comply with requests from tax authorities and TRP’s tax reporting and tax filing obligations.  Assist with other tax-related data needs as mutually agreed upon in writing from time-to-time.

  • Project Leaders Within [**] Business Days after the Effective Date, each Party will appoint (and provide written notice to the other Party of the identity of) a senior representative having a general understanding of biopharmaceutical discovery and development issues to act as its project leader under this Agreement (each, a “Project Leader”). The Project Leaders will serve as the contact point between the Parties with respect to the Research Program, and will be primarily responsible for: (a) facilitating the flow of information and otherwise promoting communication, coordination of the day-to-day work and collaboration between the Parties; (b) providing single point communication for seeking consensus internally within the respective Party’s organization; and (c) raising cross-Party or cross-functional disputes in a timely manner. The Project Leaders shall conduct regular telephone conferences as deemed necessary or appropriate, to exchange informal information regarding the progress of the Research Program. Each Party may change its designated Project Leader from time to time upon prior written notice to the other Party. Each Project Leader may designate a substitute to temporarily perform the functions of that Project Leader by prior written notice to the other Party.

  • PROJECT SERVICES Landlord shall furnish services as follows:

  • Project Manager The term “Project Manager” refers to the employee of the State who has been assigned responsibility for overseeing and managing the proper and timely implementation of the project.

  • Janitorial Services Tenant will not employ any person for the purpose of cleaning the Premises or permit any person to enter the Building for such purpose other than Landlord's janitorial service, except with Landlord's prior written consent. Tenant will not necessitate, and will be liable for the cost of, any undue amount of janitorial labor by reason of Tenant's carelessness in or indifference to the preservation of good order and cleanliness in the Premises. Janitorial service will not be furnished to areas in the Premises on nights when such areas are occupied after 9:30 p.m., unless such service is extended by written agreement to a later hour in specifically designated areas of the Premises.

  • General Contractor A building, construction, or contracting firm with whom Borrower has contracted or may in the future contract with for the construction of the Improvements pursuant to a certain construction contract between them (the "Construction Contract").

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