Common use of Defect Support Clause in Contracts

Defect Support. Upon receipt of an Error report, Micro Focus will attempt to reproduce the Error. If Micro Focus can reproduce the Error on its support systems, Micro Focus will use commercially reasonable efforts to provide a Correction based on the Error’s prioritization or criticality. If a Correction is included within an Update, Micro Focus may provide Licensee with the Update instead of as a separate Correction. Licensee acknowledges that Micro Focus may not be able to produce a Correction for all Errors.

Appears in 4 contracts

Samples: Maintenance Agreement, Maintenance Agreement, Maintenance Agreement

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Defect Support. Upon receipt of an Error report, Micro Focus will attempt to reproduce the Error. If Micro Focus can reproduce the Error on its support systems, Micro Focus will use commercially reasonable efforts to provide a Correction based on the Error’s prioritization prioritisation or criticality. If a Correction is included within an Update, Micro Focus may provide Licensee Licencee with the Update instead of as a separate Correction. Licensee Licencee acknowledges that Micro Focus may not be able to produce a Correction for all Errors.

Appears in 1 contract

Samples: Maintenance Agreement

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Defect Support. Upon receipt of an Error report, report Micro Focus will attempt to reproduce the Error. If Micro Focus can reproduce the Error on its support systems, Micro Focus will use commercially reasonable efforts to provide a Correction based on the Error’s prioritization prioritisation or criticality. If a Correction is included within an Update, Update Micro Focus may provide Licensee with the Update instead of as a separate Correction. Licensee acknowledges that Micro Focus may not be able to produce a Correction for all Errors.

Appears in 1 contract

Samples: Maintenance Agreement

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