Delivery of the Services. 8.1. The Customer acknowledges that the Services are delivered over a Network, and that acquiring the Services does not give the Customer any rights in any part of the Network. MyRepublic does not own or control all parts of the Network on which MyRepublic supply the Services to the Customer. 8.2. MyRepublic may subcontract or delegate the performance of any of our rights or obligations under the Agreement, but this will not relieve MyRepublic from liability for performance of any such obligation. MyRepublic may appoint a supplier to provide billing services including, but not limited to, credit checking and control and our customer services team. Invoices issued by the MyRepublic supplier will be binding on you and payment of those invoices in full to our supplier will be a valid discharge of the Customer liability to pay those invoices under the Agreement. 8.3. MyRepublic do not proactively monitor content access on the Network. However, MyRepublic reserves the right to monitor the Network including, but not limited to, the volumes of data or types of traffic transmitted on the Network. MyRepublic may also be required to act on lawful requests for information, assist surveillance agencies with lawful interception under all relevant laws and regulations and act on any allegations made to MyRepublic with regards copyright infringement including sending the Customer with an infringement notice. 8.4. Some of the Services require power to operate. During a power failure the Customer accepts it may not be able to use the Services. Accordingly, the Customer may need to make alternative arrangements if it has a monitored alarm or connection to health-monitoring medical devices. 8.5. MyRepublic may need to temporarily suspend the Services to carry out repairs, planned maintenance and upgrades, or network management. MyRepublic will endeavour to give the Customer reasonable notice of any temporary suspension. 8.6. MyRepublic will use reasonable endeavours to ensure access to the Services. However, the Services rely on MyRepublic using and interconnecting with networks owned by third parties. Accordingly, MyRepublic cannot guarantee that the Services will always be available or fully functioning. If the Services are unavailable for any reason MyRepublic will endeavour to restore Services as soon as possible. In supplying the Services, MyRepublic will use reasonable skill and care, and MyRepublic aims to provide the Customer with the best service possible, but are not able to guarantee that the Services will be: 8.6.1. fault-free; 8.6.2. interruption-free, or that any faults or errors will be able to be corrected; 8.6.3. available at any particular time or location; 8.6.4. always available, or available for any minimum period of time; 8.6.5. secure or private; and/or 8.6.6. free of viruses or other harmful features. 8.7. Any stated speeds represent the theoretic maximum speeds at which the Customer is able to send or receive data on the Network. MyRepublic does not guarantee that the maximum transmission speeds can be obtained at any time and access speed may vary from time to time. The actual speeds or latency experience may vary depending on various factors including, but not limited to, the equipment the Customer use to access the Services, the distance from the Customer’s premises to an exchange, the Customer’s device capability, and the number of customers accessing the Services in the Customer’s area. MyRepublic’s control of speeds is limited to MyRepublic own network. Connections to servers outside the MyRepublic network are on a “best effort” basis. 8.8. The Customer should contact the MyRepublic customer service team in order to report a fault. MyRepublic may need to arrange an on-site visit the customer’s premises to resolve the fault. MyRepublic will make all reasonable efforts to inform the Customer of any Wholesaler or applicable third party charges that may apply before the visit. MyRepublic may need to test the configuration of the Equipment, and may need the Customer to follow directions to manually reconfigure any Equipment at the Customer premises to help restore the Services. If MyRepublic determines, acting reasonably, that there is no fault, or the fault was caused or contributed to by wiring on the Customer’s premises or network equipment that was supplied by the Customer, MyRepublic may charge the Customer for any costs reasonably incurred by MyRepublic (including any Wholesaler charges) in investigating and resolving the fault.
Appears in 3 contracts
Samples: Business General Terms and Conditions, Business General Terms and Conditions, Business General Terms and Conditions
Delivery of the Services. 8.1. The Customer acknowledges that the Services are delivered over a Network, Network and that acquiring the Services does not give the Customer any rights in any part of the Network. MyRepublic wifiOne does not own or control all parts of the Network on which MyRepublic supply wifiOne supplies the Services to the Customer.
8.2. MyRepublic wifiOne may subcontract or delegate the performance of any of our rights or obligations under the Agreement, but this will not relieve MyRepublic wifiOne from liability for performance of any such obligation. MyRepublic wifiOne may appoint a supplier to provide billing services including, but not limited to, credit checking and control and our customer services team. Invoices issued by the MyRepublic wifiOne supplier will be binding on you and payment of those invoices in full to our supplier will be a valid discharge of the Customer liability to pay those invoices under the Agreement.
8.3. MyRepublic do wifiOne does not proactively monitor content access on the Network. However, MyRepublic wifiOne reserves the right to monitor the Network including, but not limited to, the volumes of data or types of traffic transmitted on the Network. MyRepublic wifiOne may also be required to act on lawful requests for information, assist surveillance agencies with lawful interception under all relevant laws and regulations and act on any allegations made to MyRepublic wifiOne with regards regard to copyright infringement including sending the Customer with an infringement notice.
8.4. Some of the Services require power to operate. During a power failure failure, the Customer accepts it may not be able to use the Services. Accordingly, the Customer may need to make alternative arrangements if it has a monitored alarm or connection to health-health monitoring medical devices.
8.5. MyRepublic wifiOne may need to temporarily suspend the Services to carry out repairs, planned maintenance and upgrades, or network management. MyRepublic wifiOne will endeavour to give the Customer reasonable notice of any temporary suspension.
8.6. MyRepublic wifiOne will use reasonable endeavours to ensure access to the Services. However, the Services rely on MyRepublic wifiOne using and interconnecting with networks owned by third parties. Accordingly, MyRepublic wifiOne cannot guarantee that the Services will always be available or fully functioning. If the Services are unavailable for any reason MyRepublic wifiOne will endeavour to restore Services as soon as possible. In supplying the Services, MyRepublic wifiOne will use reasonable skill and care, and MyRepublic wifiOne aims to provide the Customer with the best service possible, possible but are is not able to guarantee that the Services will be:
8.6.1. fault-free;
8.6.2. interruption-free, or that any faults or errors will be able to be corrected;
8.6.3. available at any particular time or location;
8.6.4. always available, or available for any minimum period of timeperiod;
8.6.5. secure or private; and/or
8.6.6. free of viruses or other harmful features.
8.7. Any stated speeds represent the theoretic theoretical maximum speeds at which the Customer is able to send or receive data on the Network. MyRepublic wifiOne does not guarantee that the maximum transmission speeds can be obtained at any time and access speed may vary from time to time. The actual speeds or latency experience may vary depending on various factors including, but not limited to, the equipment the Customer use uses to access the Services, the distance from the Customer’s premises to an exchange, the Customer’s device capability, and the number of customers accessing the Services in the Customer’s area. MyRepublicwifiOne’s control of speeds is limited to MyRepublic wifiOne's own network. Connections to servers outside the MyRepublic wifiOne network are on a “best effort” basis.
8.8. The Customer should contact the MyRepublic wifiOne customer service team in order to report a fault. MyRepublic wifiOne may need to arrange an on-site visit to the customer’s premises to resolve the fault. MyRepublic wifiOne will make all reasonable efforts to inform the Customer of any Wholesaler or applicable third third-party charges that may apply before the visit. MyRepublic wifiOne may need to test the configuration of the Equipment, and may need the Customer to follow directions to manually reconfigure any Equipment at the Customer premises to help restore the Services. If MyRepublic wifiOne determines, acting reasonably, that there is no fault, or the fault was caused or contributed to by wiring on the Customer’s premises or network equipment that was supplied by the Customer, MyRepublic wifiOne may charge the Customer for any costs reasonably incurred by MyRepublic wifiOne (including any Wholesaler charges) in investigating and resolving the fault.
Appears in 1 contract
Samples: Standard Terms and Conditions
Delivery of the Services. 8.1. The Customer acknowledges that the Services are delivered over a Network, Network and that acquiring the Services does not give the Customer any rights in any part of the Network. MyRepublic does not own or control all parts of the Network on which MyRepublic supply the Services to the Customer.
8.2. MyRepublic may subcontract or delegate the performance of any of our rights or obligations under the Agreement, but this will not relieve MyRepublic from liability for performance of any such obligation. MyRepublic may appoint a supplier to provide billing services including, but not limited to, credit checking and control and our customer MyRepublic Broadband Pte. Ltd. xxxxxxxxxx.xxx/xx/xxxxxxxx 11 Lorong 3 Toa Payoh #04-11/15 Xxxxxxx Square, Block B Singapore 319579 Company Registration No. 202125011N services team. Invoices issued by the MyRepublic supplier will be binding on you and payment of those invoices in full to our supplier will be a valid discharge of the Customer liability to pay those invoices under the Agreement.
8.3. MyRepublic do does not proactively monitor content access on the Network. However, MyRepublic reserves the right to monitor the Network including, but not limited to, the volumes of data or types of traffic transmitted on the Network. MyRepublic may also be required to act on lawful requests for information, assist surveillance agencies with lawful interception under all relevant laws and regulations and act on any allegations made to MyRepublic with regards regard to copyright infringement including sending the Customer with an infringement notice.
8.4. Some of the Services require power to operate. During a power failure failure, the Customer accepts it may not be able to use the Services. Accordingly, the Customer may need to make alternative arrangements if it has a monitored alarm or connection to health-health- monitoring medical devices.
8.5. MyRepublic may need to temporarily suspend the Services to carry out repairs, planned maintenance and upgrades, or network management. MyRepublic will endeavour to give the Customer reasonable notice of any temporary suspension.
8.6. MyRepublic will use reasonable endeavours to ensure access to the Services. However, the Services rely on MyRepublic using and interconnecting with networks owned by third parties. Accordingly, MyRepublic cannot guarantee that the Services will always be available or fully functioning. If the Services are unavailable for any reason MyRepublic will endeavour to restore Services as soon as possible. In supplying the Services, MyRepublic will use reasonable skill and care, and MyRepublic aims to provide the Customer with the best service possible, possible but are is not able to guarantee that the Services will be:
8.6.1. fault-free;
8.6.2. interruption-free, or that any faults or errors will be able to be corrected;
8.6.3. available at any particular time or location;
8.6.4. always available, or available for any minimum period of timeperiod;
8.6.5. secure or private; and/or
8.6.6. free of viruses or other harmful features.
8.7. Any stated speeds represent the theoretic maximum speeds at which the Customer is able to send or receive data on the Network. MyRepublic does not guarantee that the maximum transmission speeds can be obtained at any time and access speed may vary from time to time. The actual speeds or latency experience may vary depending on various factors including, but not limited to, the equipment the Customer use to access the Services, the distance from the Customer’s premises to an exchange, the Customer’s device capability, and the number of customers accessing the Services in the Customer’s area. MyRepublic’s control of speeds is limited to MyRepublic own network. Connections to servers outside the MyRepublic network are on a “best effort” basis.. MyRepublic Broadband Pte. Ltd. xxxxxxxxxx.xxx/xx/xxxxxxxx 11 Lorong 3 Toa Payoh #04-11/15 Xxxxxxx Square, Block B Singapore 319579 Company Registration No. 202125011N
8.8. The Customer should contact the MyRepublic customer service team in order to report a fault. MyRepublic may need to arrange an on-site visit the customer’s premises to resolve the fault. MyRepublic will make all reasonable efforts to inform the Customer of any Wholesaler or applicable third third-party charges that may apply before the visit. MyRepublic may need to test the configuration of the Equipment, and may need the Customer to follow directions to manually reconfigure any Equipment at the Customer premises to help restore the ServicestheServices. If MyRepublic determines, acting reasonably, that there is no fault, or the fault was caused or contributed to by wiring on the Customer’s premises or network equipment that was supplied by the Customer, MyRepublic may charge the Customer for any costs reasonably incurred by MyRepublic (including any Wholesaler charges) in investigating and resolving the faultthefault.
Appears in 1 contract