Common use of Delivery Processes Clause in Contracts

Delivery Processes. Documented delivery processes are to be developed by PSI. PSI must work to integrate internal processes with IXC's service processes, specifically in the areas of: o sales support o order processing o service provisioning o customer support o network operation procedures and escalation o trouble ticketing and tracking o billing PSI must create and maintain delivery process documentation specific to the items listed above.

Delivery Processes. Documented delivery processes are to be developed by PSIPSI and are subject to approval by IXC. PSI must will work to integrate internal processes with IXC's service processes, specifically in the areas of: o sales support o order processing o service provisioning o customer support o network operation procedures and escalation o trouble ticketing and tracking o billing PSI must create and maintain delivery process documentation specific to the items listed above. PSI has created the processes above and have incorporated them into the Consumer Wholesale Users Guide, previously supplied to IXC.

Delivery Processes. Documented delivery processes are to be developed by PSI. PSI must will work to integrate internal processes with IXC's service processes, specifically in the areas of: o sales Sales support o order Order processing o service Service provisioning o customer Customer support o network Network operation procedures and escalation o trouble Trouble ticketing and tracking o billing Billing PSI must create and maintain delivery process documentation specific to the items listed above.

Delivery Processes. Documented delivery processes are to be developed by PSI. PSI must will work to integrate internal processes with IXC's service processes, specifically in the areas of: o sales Sales support o order Order processing o service Service provisioning o customer Customer support Attachments to Schedule 2.2 Page 24 of 41 69 o network Network operation procedures and escalation o trouble Trouble ticketing and tracking o billing Billing PSI must create and maintain delivery process documentation specific to the items listed above.

Delivery Processes. Documented delivery processes are to be developed by PSI. PSI must will work to integrate internal processes with IXC's service processes, specifically in the areas of: o sales - Sales support o order - Order processing o service - Service provisioning o customer - Customer support o network - Network operation procedures and escalation o trouble - Trouble ticketing and tracking o billing - Billing PSI must create and maintain delivery process documentation specific to the items listed above.

Delivery Processes. Documented delivery processes are to be developed by PSIPSI and are subject to approval by IXC. PSI must will work to integrate internal processes with IXC's service processes, specifically in the areas of: o sales support o - order processing o - service provisioning o - customer support o - network operation procedures and escalation o - trouble ticketing and tracking o - billing PSI must create and maintain delivery process documentation specific to the items listed above. PSI has created the processes above and have incorporated them into the Consumer Wholesale Users Guide, previously supplied to IXC.

Delivery Processes. Documented delivery processes are to be developed by PSI. PSI must will work to integrate internal processes with IXC's service processes, specifically in the areas of: o sales Sales support o order Order processing o service Service provisioning o customer Customer support o network Network operation procedures and escalation o trouble Trouble ticketing and tracking o billing Billing Attachments to Schedule 2.2 Page 2 of 41 47 PSI must create and maintain delivery process documentation specific to the items listed above.

Delivery Processes. Documented delivery processes are to be developed by PSI. PSI must work to integrate internal processes with IXC's service processes, specifically in the areas of: o sales support o order processing o service provisioning o customer support o network operation procedures and escalation o trouble ticketing and tracking Attachments to Schedule 2.2 Page 14 of 41 59 o billing PSI must create and maintain delivery process documentation specific to the items listed above.

Delivery Processes. Documented delivery processes are to be developed by PSI. PSI must will work to integrate internal processes with IXC's service processes, specifically in the areas of: o sales - Sales support o order - Order processing o service - Service provisioning o customer - Customer support o network - Network operation procedures and escalation o trouble - Trouble ticketing and tracking o billing - Billing PSI must create and maintain delivery process documentation specific to the items listed above.. Attachments to Schedule 2.2

Delivery Processes. Documented delivery processes are to be developed by PSI. PSI must work to integrate internal processes with IXC's service processes, specifically in the areas of: o - sales support o - order processing o - service provisioning o - customer support o - network operation procedures and escalation o - trouble ticketing and tracking o - billing PSI must create and maintain delivery process documentation specific to the items listed above.