Description of Services Covered. The eligible services covered under this SLA include Windstream’s OfficeSuite UC®, Windstream’s proprietary UCaaS solution. The Service includes the following: • OfficeSuite UC® voice services provided via applications or over IP Phones The Service shall only be entitled to credits consistent with the terms of this SLA and shall not be subject to credits under any other agreement or arrangement that may exist between Windstream and Customer. To the extent of any conflict between the terms of this SLA and such other agreement with respect to service credits, this SLA shall govern.
Appears in 4 contracts
Samples: Service Agreement, Service Level Agreement, Service Level Agreement
