Desktop and Cloud Based Application Support Clause Samples
The "Desktop and Cloud Based Application Support" clause defines the obligations of a service provider to maintain and troubleshoot both desktop-installed and cloud-hosted software applications for a client. This typically includes providing technical assistance, resolving software issues, and ensuring that applications remain functional and up-to-date, regardless of whether they are accessed locally or via the internet. By specifying the scope of support across different platforms, this clause ensures comprehensive coverage for the client's software environment and minimizes downtime or disruptions caused by technical problems.
Desktop and Cloud Based Application Support. Provide basic support functions, including the installation and/or redeployment of desktops, laptops, mobile devices, printers, peripherals, and office software; troubleshooting, diagnosis and resolution of desktop and cloud applications problems, configuring of desktops, laptops, mobile devices and other types of equipment for standard application; identification and correction of user hardware problems, with advanced troubleshooting as needed; maintenance of an updated inventory in Remedy of all related computer hardware and providing general help desk support services.