Common use of DISCONNECTION OF SUPPLY Clause in Contracts

DISCONNECTION OF SUPPLY. ‌ 12.1 When can we disconnect?‌ Subject to us satisfying the requirements in the Rules, we may disconnect your premises if: (a) your retailer informs us that it has a right to arrange for disconnection under your contract with your retailer and requests that we disconnect the premises; or (b) you use energy supplied to the premises wrongfully or illegally in breach of clause 7; or (c) if you fail to pay any direct charges (where relevant) to us under this contract; or (d) if you provide false information to us or your retailer such that you would not have been entitled to be connected if you had not provided the false information; or (e) if you do not provide and maintain space, equipment, facilities or anything else you must provide under the energy laws or this contract in order for us to provide customer connection services; or (f) if you fail to give us safe and unhindered access to the premises as required by clause 9 or any requirement under the energy laws; or (g) in an emergency or for health and safety reasons; or (h) if required to do so at the direction of a relevant authority; or (i) if we are otherwise permitted by the energy laws to disconnect the premises. Note: The energy laws allow distributors and other authorised people to disconnect or arrange the disconnection of 12.2 Notice and warning of disconnection‌ If you are a small customer, we may disconnect your premises under clauses 12.1(c), 12.1(d), 12.1(e) or 12.1(f) only if: (a) we have sent you a disconnection warning notice that: (i) requires you to rectify, within 6 business days after the date of issue on the notice, the issue that could lead to disconnection; and (ii) carries a warning of the consequences of failing to comply with the notice; and (b) in relation to safe and unhindered access only, we have used our best endeavours to contact you to arrange an appointment with you for access to your premises in addition to providing a disconnection warning notice; and (c) you fail to comply with the disconnection warning notice within 6 business days after the date of issue.

DISCONNECTION OF SUPPLY. ‌ 12.1 14.1 When can we disconnect?‌ arrange for disconnection? Subject to us satisfying the requirements in the RulesEnergy Retail Code, we may disconnect arrange for the disconnection of your premises if: (a) you do not pay your retailer informs us bill by the pay-by date and, if you are a residential customer receiving assistance under Part 3 of the Energy Retail Code, you fail to make a payment or otherwise do not adhere to the terms of that it has a right to arrange for disconnection under your contract with your retailer and requests that we disconnect the premisesassistance; or (b) you use energy supplied do not provide a security deposit we are entitled to the premises wrongfully or illegally in breach of clause 7require from you; or (c) if you fail do not give access to pay any direct charges your premises to read a meter (where relevant) to us under for three consecutive meter reads; or (d) there has been illegal or fraudulent use of energy at your premises in breach of clause 16 of this contract; or (de) if you we are otherwise entitled or required to do so under the Energy Retail Code or by law. 14.2 Notice and warning of disconnection Before disconnecting your premises, we must comply with relevant warning notice requirements and other provisions in the Energy Retail Code. However, we are not required to provide false information a warning notice prior to us disconnection in certain circumstances (for example, where there has been illegal or fraudulent use of energy at your retailer such that you would premises or where there is an emergency or health and safety issue). 14.3 When we must not have been entitled arrange disconnection (a) Subject to paragraph (b), your premises may not be connected if you had not provided disconnected during the false informationfollowing times (‘the protected period’): (i) on a business day before 8.00 am or after 2.00 pm for a residential customer; or (eii) if you do not provide and maintain space, equipment, facilities on a business day before 8.00 am or anything else you must provide under the energy laws or this contract in order after 3.00 pm for us to provide customer connection servicesa business customer; or (fiii) if you fail to give us safe and unhindered access to on a Friday or the premises as required by clause 9 or any requirement under the energy lawsday before a public holiday; or (giv) in an emergency on a weekend or for health and safety reasonsa public holiday; or (hv) if required to do so at on the direction days between 20 December and 31 December (both inclusive) in any year; or (b) Your premises may be disconnected within the protected period: (i) for reasons of health and safety; or (ii) in an emergency; or (iii) as directed by a relevant authority; or (iiv) it is permitted to do so under the applicable energy laws; or (v) if we are otherwise permitted by you request us to arrange disconnection within the energy laws to disconnect the premises. Note: The energy laws allow distributors and other authorised people to disconnect or arrange the disconnection ofprotected period; or 12.2 Notice and warning of disconnection‌ If you are a small customer, we may disconnect (vi) if your premises under clauses 12.1(c), 12.1(d), 12.1(e) or 12.1(f) contain a commercial business that only if:operates within the protected period and where access to the premises is necessary to effect disconnection; or (avii) we have sent you a disconnection warning notice that: (i) requires you to rectify, within 6 business days after where the date of issue on the notice, the issue that could lead to disconnection; and (ii) carries a warning of the consequences of failing to comply with the notice; and (b) in relation to safe and unhindered access only, we have used our best endeavours to contact you to arrange an appointment with you for access to your premises in addition to providing a disconnection warning notice; and (c) you fail to comply with the disconnection warning notice within 6 business days after the date of issueare not occupied.

DISCONNECTION OF SUPPLY. ‌ 12.1 14.1 When can we disconnect?‌ arrange for disconnection? Subject to us satisfying the requirements in the Rules, we may disconnect arrange for the disconnection of your premises if: (a) a. you do not pay your retailer informs us that it has bill by the pay-by date and, if you are a right residential customer, you: i. fail to arrange for disconnection under your contract comply with your retailer and requests that we disconnect the premisesterms of an agreed payment plan; or (b) ii. do not agree to an offer to pay the bill by instalments, or having agreed, you use energy supplied fail to comply with the premises wrongfully or illegally in breach of clause 7instalment arrangement; b. you do not provide a security deposit we are entitled to require from you; or (c) if c. you fail do not give access to pay any direct charges your premises to read a meter (where relevant) to us under this contractfor 3 consecutive meter reads; or (d) if you provide false information to us or your retailer such that you would not have been entitled to be connected if you had not provided the false information; or (e) if you do not provide and maintain space, equipment, facilities or anything else you must provide under the energy laws or this contract in order for us to provide customer connection services; or (f) if d. you fail to give us safe and unhindered access to the premises as required by clause 9 11 or any requirement requirements under the energy laws; or (g) e. there has been illegal or fraudulent use of energy at your premises in an emergency or for health and safety reasonsbreach of clause 16 of this contract; or (h) if f. we are otherwise entitled or required to do so at under the direction of a relevant authority; orRules or by law. (i) if we are otherwise permitted by the energy laws to disconnect the premises. Note: The energy laws allow distributors and other authorised people to disconnect or arrange the disconnection of 12.2 14.2 Notice and warning of disconnection‌ If you are a small customerdisconnection Before disconnecting your premises, we may disconnect your premises under clauses 12.1(c), 12.1(d), 12.1(e) or 12.1(f) only if: (a) we have sent you a disconnection must comply with relevant warning notice that: (i) requires you to rectifyrequirements and other provisions in the Rules, within 6 business days after the date of issue on the notice, the issue that could lead to disconnection; and (ii) carries a warning of the consequences of failing to comply with the notice; and (b) and in relation to safe and unhindered access only, we have used must use our best endeavours to contact you to arrange an appointment with you for access to your premises in addition to providing a disconnection any warning notice; and (c) you fail . However, we are not required to comply with the disconnection provide a warning notice prior to disconnection in certain circumstances (for example, where there has been illegal or fraudulent use of energy at your premises or where there is an emergency or health and safety issue). 14.3 When we must not arrange disconnection a. Subject to paragraph (b), your premises may not be disconnected during the following times (‘the protected period’): i. on a business day before 8.00am or after 3.00pm; or ii. on a Friday or the day before a public holiday; or iii. on a weekend or a public holiday; or iv. on the days between 20 December and 31 December (both inclusive) in any year; or b. Your premises may be disconnected within 6 the protected period: i. for reasons of health and safety; or ii. in an emergency; or iii. as directed by a relevant authority; or iv. if you are in breach of clause 6.5 of your customer connection contract which deals with interference with energy equipment; or v. if you request us to arrange disconnection within the protected period; or vi. if your premises contain a commercial business days after that only operates within the date of issueprotected period and where access to the premises is necessary to effect disconnection; or vii. where the premises are not occupied.

DISCONNECTION OF SUPPLY. ‌ 12.1 14.1 When can we disconnect?‌ Subject to us satisfying the requirements in the Rules, we may disconnect your premises if:arrange for disconnection? (a) you do not pay your retailer informs us that it has bill by the pay-by date and, if you are a right residential customer, you: i. fail to arrange for disconnection under your contract comply with your retailer and requests that we disconnect the premisesterms of an agreed payment plan; or ii. do not agree to an offer to pay the bill by instalments, or having agreed, you fail to comply with the instalment arrangement; (b) you do not provide a security deposit you are required to provide to us; (c) you do not give access to your premises to read a meter (where relevant) on 3 consecutive occasions; (d) there has been illegal or fraudulent use of energy supplied to the at your premises wrongfully or illegally in breach of clause 7; or (c) if you fail to pay any direct charges (where relevant) to us under 16 of this contract; or (de) if you provide false information we are otherwise entitled or required to us do so by law. 14.2 Notice and warning of planned disconnection or your retailer such that you would not have been entitled to be connected if you had not provided the false information; orinterruption (ea) if you do not provide Before disconnecting your premises, we will comply with all applicable laws including the warning notice requirements and maintain space, equipment, facilities or anything else you must provide under other related provisions in the energy laws or this contract in order for us to provide customer connection services; orCode. (fb) We may turn off your electricity if you fail to give us safe and unhindered access to the premises as required by clause 9 or any requirement under the energy laws; ornecessary: (g) in i. if there is an emergency or for health and or safety reasons; ii. for work on our energy equipment or the internal electrical system; or (h) iii. if the network operator is required to do so at work on the direction of network or its network equipment and that affects our ability to supply you electricity. Before interrupting your supply, we will comply with all applicable laws. We will endeavour to give you as much notice as possible and we will use our best endeavours to turn your electricity on as soon as possible after the necessary work is completed. 14.3 When we must not arrange disconnection (a) Subject to paragraph (b), we will not disconnect your premises during the following times (‘the protected period’): i. on a relevant authoritybusiness day before 8.00am or after 3.00pm; ii. on a Friday or the day before a public holiday; iii. on a weekend or a public holiday; or iv. on the days between 20 December and 31 December (iinclusive) if we are otherwise permitted by the energy laws to disconnect the premises. Note: The energy laws allow distributors and other authorised people to disconnect or arrange the disconnection ofin any year. 12.2 Notice and warning of disconnection‌ If you are a small customer, we (b) We may disconnect your premises under clauses 12.1(c), 12.1(d), 12.1(e) or 12.1(f) only ifduring the protected period: (a) we have sent i. for reasons of health and safety; ii. in an emergency; iii. as directed by a relevant authority; iv. if you request us to arrange disconnection within the protected period; v. if the premises contain a disconnection warning notice that: (i) requires you commercial business that only operates within the protected period and where access to rectify, within 6 business days after the date of issue on the notice, the issue that could lead premises is necessary to effect disconnection; andor (ii) carries a warning of vi. where the consequences of failing to comply with the notice; and (b) in relation to safe and unhindered access only, we have used our best endeavours to contact you to arrange an appointment with you for access to your premises in addition to providing a disconnection warning notice; and (c) you fail to comply with the disconnection warning notice within 6 business days after the date of issueare not occupied.

DISCONNECTION OF SUPPLY. ‌ 12.1 14.1 When can we disconnect?‌ arrange for disconnection? Subject to us satisfying the requirements in the RulesEnergy Retail Code, we may disconnect arrange for the disconnection of your premises if: (a) you do not pay your retailer informs us that it bill by the pay-by date and, if you are a residential customer, you: (i) fail to comply with the terms of an agreed payment plan; or (ii) do not agree to an offer to pay the bill by instalments, or having agreed, you fail to comply with the instalment arrangement; (b) you do not provide a security deposit we are entitled to require from you; or (c) you do not give access to your premises to read a meter (where relevant) for three consecutive meter reads; or (d) there has been illegal or fraudulent use of energy at your premises in breach of clause 16 of this Contract; or (e) we are otherwise entitled or required to do so under the Energy Retail Code or by law. 14.2 Notice and warning of disconnection Before disconnecting your premises, we must comply with relevant warning notice requirements and other provisions in the Energy Retail Code. However, we are not required to provide a right warning notice prior to disconnection in certain circumstances (for example, where there has been illegal or fraudulent use of energy at your premises or where there is an emergency or health and safety issue). 14.3 When we must not arrange disconnection (a) Subject to paragraph (b), your premises may not be disconnected during the following times (‘the protected period’): (i) on a business day before 8.00 am or after 2.00 pm for disconnection under your contract with your retailer a residential customer; or (ii) on a business day before 8.00 am or after 3.00 pm for a business customer; or (iii) on a Friday or the day before a public holiday; or (iv) on a weekend or a public holiday; or (v) on the days between 20 December and requests that we disconnect the premises31 December (both inclusive) in any year; or (b) you use energy supplied to Your premises may be disconnected within the premises wrongfully or illegally in breach protected period: (i) for reasons of clause 7health and safety; or (cii) if you fail to pay any direct charges (where relevant) to us under this contractin an emergency; or (diii) if you provide false information to us or your retailer such that you would not have been entitled to be connected if you had not provided the false information; or (e) if you do not provide and maintain space, equipment, facilities or anything else you must provide under the energy laws or this contract in order for us to provide customer connection services; or (f) if you fail to give us safe and unhindered access to the premises as required directed by clause 9 or any requirement under the energy laws; or (g) in an emergency or for health and safety reasons; or (h) if required to do so at the direction of a relevant authority; or (iiv) it is permitted to do so under the applicable energy laws; or (v) if we are otherwise permitted by you request us to arrange disconnection within the energy laws to disconnect the premises. Note: The energy laws allow distributors and other authorised people to disconnect or arrange the disconnection ofprotected period; or 12.2 Notice and warning of disconnection‌ If you are a small customer, we may disconnect (vi) if your premises under clauses 12.1(c), 12.1(d), 12.1(e) or 12.1(f) contain a commercial business that only if:operates within the protected period and where access to the premises is necessary to effect disconnection; or (avii) we have sent you a disconnection warning notice that: (i) requires you to rectify, within 6 business days after where the date of issue on the notice, the issue that could lead to disconnection; and (ii) carries a warning of the consequences of failing to comply with the notice; and (b) in relation to safe and unhindered access only, we have used our best endeavours to contact you to arrange an appointment with you for access to your premises in addition to providing a disconnection warning notice; and (c) you fail to comply with the disconnection warning notice within 6 business days after the date of issueare not occupied.

DISCONNECTION OF SUPPLY. ‌ 12.1 14.1 When can we disconnect?‌ arrange for disconnection? Subject to us satisfying the requirements in the Rules, we may disconnect arrange for the disconnection of your premises if: (a) you do not pay your retailer informs us that it has bill by the pay-by date and, if you are a right residential customer, you: (i) fail to arrange for disconnection under your contract comply with your retailer and requests that we disconnect the premisesterms of an agreed payment plan; or (ii) do not agree to an offer to pay the bill by instalments, or having agreed, you fail to comply with the instalment arrangement; (b) you use energy supplied do not provide a security deposit we are entitled to the premises wrongfully or illegally in breach of clause 7require from you; or (c) if you fail do not give access to pay any direct charges your premises to read a meter (where relevant) to us under for 3 consecutive meter reads; or (d) there has been illegal or fraudulent use of energy at your premises in breach of clause 16 of this contract; or (de) we are otherwise entitled or required to do so under the Rules or by law. 14.2 Notice and warning of disconnection. Before disconnecting your premises, we must comply with relevant warning notice requirements and other provisions in the Rules. However, we are not required to provide a warning notice prior to disconnection in certain circumstances (for example, where there has been illegal or fraudulent use of energy at your premises or where there is an emergency or health and safety issue). 14.3 When we must not arrange disconnection. (a) Subject to paragraph (b), your premises may not be disconnected during the following times (‘the protected period’): (i) on a business day, if your premises is located within: (A) New South Wales, Queensland or South Australia, before 8.00am or after 3.00pm; (B) Victoria and you provide false information to us are a business customer, before 8.00am or your retailer such that after 3.00pm; (C) Victoria and you would not have been entitled to be connected if you had not provided the false informationare a residential customer, before 8.00am or after 2.00pm; or (eii) if you do not provide and maintain space, equipment, facilities on a Friday or anything else you must provide under the energy laws or this contract in order for us to provide customer connection servicesday before a public holiday; or (fiii) if you fail to give us safe and unhindered access to the premises as required by clause 9 on a weekend or any requirement under the energy lawsa public holiday; or (giv) on the days between 20 December and 31 December (both inclusive) in an emergency or for health and safety reasonsany year; or (hv) if required to do so at you are being disconnected under clause 14.1(a), during an extreme weather event. (b) Your premises may be disconnected within the direction protected period: (i) for reasons of health and safety; or (ii) in an emergency; or (iii) as directed by a relevant authority; or (iiv) if we are otherwise permitted by the energy laws to disconnect the premises. Note: The energy laws allow distributors and other authorised people to disconnect or arrange the disconnection of 12.2 Notice and warning of disconnection‌ If you are a small customer, we may disconnect in breach of clause 6.5 of your customer connection contract which deals with interference with energy equipment; or (v) if you request us to arrange disconnection within the protected period; or (vi) if your premises under clauses 12.1(c), 12.1(d), 12.1(e) or 12.1(f) contain a commercial business that only if:operates within the protected period and where access to the premises is necessary to effect disconnection; or (avii) we have sent you a disconnection warning notice that: (i) requires you to rectify, within 6 business days after where the date of issue on the notice, the issue that could lead to disconnection; and (ii) carries a warning of the consequences of failing to comply with the notice; and (b) in relation to safe and unhindered access only, we have used our best endeavours to contact you to arrange an appointment with you for access to your premises in addition to providing a disconnection warning notice; and (c) you fail to comply with the disconnection warning notice within 6 business days after the date of issueare not occupied.

DISCONNECTION OF SUPPLY. ‌ 12.1 14.1 When can we disconnect?‌ arrange for disconnection? Subject to us satisfying the requirements in the Rules, we may disconnect arrange for the disconnection of your premises if: (a) you do not pay your retailer informs us that it has bill by the pay-by date and, if you are a right residential customer, you: (i) fail to arrange for disconnection under your contract comply with your retailer and requests that we disconnect the premisesterms of an agreed payment plan; or (ii) do not agree to an offer to pay the bill by instalments, or having agreed, you fail to comply with the instalment arrangement; (b) you use energy supplied do not provide a security deposit we are entitled to the premises wrongfully or illegally in breach of clause 7require from you; or (c) if you fail do not give access to pay any direct charges your premises to read a meter (where relevant) to us under for 3 consecutive meter reads; or (d) there has been illegal or fraudulent use of energy at your premises in breach of clause 16 of this contract; or (d) if you provide false information to us or your retailer such that you would not have been entitled to be connected if you had not provided the false information; or (e) if you do not provide and maintain space, equipment, facilities we are otherwise entitled or anything else you must provide under the energy laws or this contract in order for us to provide customer connection services; or (f) if you fail to give us safe and unhindered access to the premises as required by clause 9 or any requirement under the energy laws; or (g) in an emergency or for health and safety reasons; or (h) if required to do so under the Rules or by law. 14.2 Notice and warning of disconnection Before disconnecting your premises, we must comply with relevant warning notice requirements and other provisions in the Rules. However, we are not required to provide a warning notice prior to disconnection in certain circumstances (for example, where there has been illegal or fraudulent use of energy at your premises or where there is an emergency or health and safety issue). 14.3 When we must not arrange disconnection (a) Subject to paragraph (b), your premises may not be disconnected during the direction of a relevant authority; orfollowing times (‘the protected period’): (i) if we are otherwise permitted by the energy laws to disconnect the premises. Note: The energy laws allow distributors and other authorised people to disconnect on a business day before 8.00am or arrange the disconnection of 12.2 Notice and warning of disconnection‌ If you are a small customer, we may disconnect your premises under clauses 12.1(c), 12.1(d), 12.1(e) or 12.1(f) only if: (a) we have sent you a disconnection warning notice that: (i) requires you to rectify, within 6 business days after the date of issue on the notice, the issue that could lead to disconnection3.00pm; and (ii) carries a warning of the consequences of failing to comply with the notice; and (b) in relation to safe and unhindered access only, we have used our best endeavours to contact you to arrange an appointment with you for access to your premises in addition to providing a disconnection warning notice; and (c) you fail to comply with the disconnection warning notice within 6 business days after the date of issue.or

DISCONNECTION OF SUPPLY. ‌ 12.1 14.1 When can we disconnect?‌ Subject to us satisfying arrange for disconnection? a) you do not pay your bill by the requirements in the Rulespay-by date and, we may disconnect your premises ifif you are a residential customer, you: (ai) your retailer informs us that it has a right fail to arrange for disconnection under your contract comply with your retailer and requests that we disconnect the premisesterms of an agreed payment plan; or (ii) do not agree to an offer to pay the bill by instalments, or having agreed, you fail to comply with the instalment arrangement; b) you do not provide a security deposit, we are entitled to require from you; or c) you do not give access to your premises to read a meter (where relevant) for 3 consecutive meter reads; or d) there has been illegal or fraudulent use of energy supplied to the at your premises wrongfully or illegally in breach of clause 7; or (c) if you fail to pay any direct charges (where relevant) to us under 16 of this contract; or e) we are otherwise entitled or required to do so under National Energy Retail Law and the Rules or by law. 14.2 Notice and warning of disconnection 14.3 When must we not arrange disconnection a) Subject to paragraph b), your premises may not be disconnected during the following times (d‘the protected period’): (i) if you provide false information to us on a business day before 8.00am or your retailer such that you would not have been entitled to be connected if you had not provided the false informationafter 3.00pm; or (eii) if you do not provide and maintain space, equipment, facilities on a Friday or anything else you must provide under the energy laws or this contract in order for us to provide customer connection servicesday before a public holiday; or (fiii) if you fail to give us safe and unhindered access to the premises as required by clause 9 on a weekend or any requirement under the energy lawsa public holiday; or (giv) on the days between 20 December and 31 December (both inclusive) in an emergency or for health and safety reasonsany year; or (hv) if required to do so at you are being disconnected under clause 14.1(a), during an extreme weather event b) Your premises may be disconnected within the direction protected period: (i) for reasons of health and safety; or (ii) in an emergency; or (iii) as directed by a relevant authority; or (iiv) if we are otherwise permitted by the energy laws to disconnect the premises. Note: The energy laws allow distributors and other authorised people to disconnect or arrange the disconnection of 12.2 Notice and warning of disconnection‌ If you are a small customer, we in breach of clause 6.5 of your customer connection contract which deals with interference with energy equipment Note for Victorian customers: Victorian customers may disconnect be disconnected if it is permitted under their connection contract or under the applicable energy laws. (v) if you request us to arrange disconnection within the protected period; or (vi) if your premises under clauses 12.1(c), 12.1(d), 12.1(e) or 12.1(f) contain a commercial business that only if:operates within the protected period and where access to the premises is necessary to effect disconnection; or (avii) we have sent you a disconnection warning notice that: (i) requires you to rectify, within 6 business days after where the date of issue on the notice, the issue that could lead to disconnection; and (ii) carries a warning of the consequences of failing to comply with the notice; and (b) in relation to safe and unhindered access only, we have used our best endeavours to contact you to arrange an appointment with you for access to your premises in addition to providing a disconnection warning notice; and (c) you fail to comply with the disconnection warning notice within 6 business days after the date of issueare not occupied.

DISCONNECTION OF SUPPLY. ‌ 12.1 14.1 When can we disconnect?‌ Subject to us satisfying arrange for disconnection? a) you do not pay your bill by the requirements in the Rulespay-by date and, we may disconnect your premises ifif you are a residential customer, you: (ai) your retailer informs us that it has a right fail to arrange for disconnection under your contract comply with your retailer and requests that we disconnect the premisesterms of an agreed payment plan; or (ii) do not agree to an offer to pay the bill by instalments, or having agreed, you fail to comply with the instalment arrangement; b) you do not provide a security deposit, we are entitled to require from you; or c) you do not give access to your premises to read a meter (where relevant) for 3 consecutive meter reads; or d) there has been illegal or fraudulent use of energy supplied to the at your premises wrongfully or illegally in breach of clause 7; or (c) if you fail to pay any direct charges (where relevant) to us under 16 of this contract; or e) we are otherwise entitled or required to do so under National Energy Retail Law and the Rules or by law. 14.2 Notice and warning of disconnection 14.3 When must we not arrange disconnection a) Subject to paragraph b), your premises may not be disconnected during the following times (d‘the protected period’): (i) if you provide false information to us on a business day before 8.00am or your retailer such that you would not have been entitled to be connected if you had not provided after 3.00pm; or after 3:00pm. (ii) on a Friday or the false informationday before a public holiday; or (eiii) if you do not provide and maintain space, equipment, facilities on a weekend or anything else you must provide under the energy laws or this contract in order for us to provide customer connection servicesa public holiday; or (fiv) if you fail to give us safe on the days between 20 December and unhindered access to the premises as required by clause 9 or 31 December (both inclusive) in any requirement under the energy lawsyear; or (gv) in if you are being disconnected under clause 14.1(a), during an emergency or extreme weather event b) Your premises may be disconnected within the protected period: (i) for reasons of health and safety reasonssafety; or (hii) if required to do so at the direction of in an emergency; or (iii) as directed by a relevant authority; or (iiv) if we are otherwise permitted by the energy laws to disconnect the premises. Note: The energy laws allow distributors and other authorised people to disconnect or arrange the disconnection of 12.2 Notice and warning of disconnection‌ If you are a small customer, we in breach of clause 6.5 of your customer connection contract which deals with interference with energy equipment Note for Victorian customers: Victorian customers may disconnect be disconnected if it is permitted under their connection contract or under the applicable energy laws. (v) if you request us to arrange disconnection within the protected period; or (vi) if your premises under clauses 12.1(c), 12.1(d), 12.1(e) or 12.1(f) contain a commercial business that only if:operates within the protected period and where access to the premises is necessary to effect disconnection; or (avii) we have sent you a disconnection warning notice that: (i) requires you to rectify, within 6 business days after where the date of issue on the notice, the issue that could lead to disconnection; and (ii) carries a warning of the consequences of failing to comply with the notice; and (b) in relation to safe and unhindered access only, we have used our best endeavours to contact you to arrange an appointment with you for access to your premises in addition to providing a disconnection warning notice; and (c) you fail to comply with the disconnection warning notice within 6 business days after the date of issueare not occupied.

DISCONNECTION OF SUPPLY. ‌ 12.1 14.1 When can we disconnect?‌ arrange for disconnection? Subject to us satisfying the requirements in the Rules, we may disconnect arrange for the disconnection of your premises if: (a) you do not pay your retailer informs us that it has bill by the pay-by date and, if you are a right residential customer, you: (i) fail to arrange for disconnection under your contract comply with your retailer and requests that we disconnect the premisesterms of an agreed payment plan; or (ii) do not agree to an offer to pay the bill by instalments, or having agreed, you fail to comply with the instalment arrangement; (b) you use energy supplied do not provide a security deposit we are entitled to the premises wrongfully or illegally in breach of clause 7require from you; or (c) if you fail do not give access to pay any direct charges your premises to read a meter (where relevant) to us under for 3 consecutive meter reads; or (d) there has been illegal or fraudulent use of energy at your premises in breach of clause 16 of this contract; or (de) if you we are otherwise entitled or required to do so under the Rules or by law. 14.2 Notice and warning of disconnection Before disconnecting your premises, we must comply with relevant warning notice requirements and other provisions in the Rules. However, we are not required to provide false information a warning notice prior to us disconnection in certain circumstances (for example, where there has been illegal or fraudulent use of energy at your retailer such that you would premises or where there is an emergency or health and safety issue). 14.3 When we must not have been entitled arrange disconnection (a) Subject to paragraph (b), your premises may not be connected if you had not provided disconnected during the false informationfollowing times (‘the protected period’): (i) on a business day before 8.00 am or after 3.00 pm; or The protected period for a residential customer in Victoria is before 8.00 am or after 2.00 pm. The protected period for a business customer in Victoria is before 8.00 am or after 3.00 pm. (ii) on a Friday or the day before a public holiday; or (eiii) if you do not provide and maintain space, equipment, facilities on a weekend or anything else you must provide under the energy laws or this contract in order for us to provide customer connection servicesa public holiday; or (fiv) if you fail to give us safe on the days between 20 December and unhindered access to the premises as required by clause 9 or 31 December (both inclusive) in any requirement under the energy lawsyear; or (gv) if you are being disconnected under clause 14.1(a), during an extreme weather event. Paragraph (v) does not apply in an emergency or Victoria. (b) Your premises may be disconnected within the protected period: (i) for reasons of health and safety reasonssafety; or (hii) if required to do so at the direction of in an emergency; or (iii) as directed by a relevant authority; or (iiv) if we are otherwise permitted by the energy laws to disconnect the premises. Note: The energy laws allow distributors and other authorised people to disconnect or arrange the disconnection of 12.2 Notice and warning of disconnection‌ If you are a small customer, we in breach of clause 6.5 of your customer connection contract which deals with interference with energy equipment; or Victorian customers may disconnect be disconnected if it is permitted under their connection contract or under the applicable energy laws. (v) if you request us to arrange disconnection within the protected period; or (vi) if your premises under clauses 12.1(c), 12.1(d), 12.1(e) or 12.1(f) contain a commercial business that only if:operates within the protected period and where access to the premises is necessary to effect disconnection; or (avii) we have sent you a disconnection warning notice that: (i) requires you to rectify, within 6 business days after where the date of issue on the notice, the issue that could lead to disconnection; and (ii) carries a warning of the consequences of failing to comply with the notice; and (b) in relation to safe and unhindered access only, we have used our best endeavours to contact you to arrange an appointment with you for access to your premises in addition to providing a disconnection warning notice; and (c) you fail to comply with the disconnection warning notice within 6 business days after the date of issueare not occupied.

DISCONNECTION OF SUPPLY. ‌ 12.1 14.1 When can we disconnect?‌ Subject to us satisfying the requirements in the Rules, we may disconnect your premises if:arrange for disconnection? (a) you do not pay your retailer informs us that it has bill by the pay-by date and, if you are a right residential customer, you: (i) fail to arrange for disconnection under your contract comply with your retailer and requests that we disconnect the premisesterms of an agreed payment plan; oror (ii) do not agree to an offer to pay the bill by instalments, or having agreed, you fail to comply with the instalment arrangement; (b) you use energy supplied do not provide a security deposit we are entitled to the premises wrongfully or illegally in breach of clause 7require from you; or (c) if you fail do not give access to pay any direct charges your premises to read a meter (where relevant) to us under this contractfor 3 consecutive meter reads; or (d) if you provide false information to us or your retailer such that you would not have been entitled to be connected if you had not provided the false information; or (e) if you do not provide and maintain space, equipment, facilities or anything else you must provide under the energy laws or this contract in order for us to provide customer connection services; or (f) if you fail to give us safe and unhindered access to the premises as required by clause 9 11 or any requirement requirements under the energy laws; or (ge) there has been illegal or fraudulent use of energy at your premises in an emergency or for health and safety reasonsbreach of clause 16 of this agreement; or (hf) if we are otherwise entitled or required to do so at under the direction of a relevant authority; orRules or by law. (i) if we are otherwise permitted by the energy laws to disconnect the premises. Note: The energy laws allow distributors and other authorised people to disconnect or arrange the disconnection of 12.2 14.2 Notice and warning of disconnection‌ If you are a small customerdisconnection Before disconnecting your premises, we may disconnect your premises under clauses 12.1(c), 12.1(d), 12.1(e) or 12.1(f) only if: (a) we have sent you a disconnection must comply with relevant warning notice that: (i) requires you to rectifyrequirements and other provisions in the Rules, within 6 business days after the date of issue on the notice, the issue that could lead to disconnection; and (ii) carries a warning of the consequences of failing to comply with the notice; and (b) and in relation to safe and unhindered access only, we have used must use our best endeavours endeavours 14.3 When we must not arrange disconnection (a) Subject to contact paragraph (b), your premises may not be disconnected during the following times (‘the protected period’): (i) on a business day before 8.00am or after 3.00pm; or (ii) on a Friday or the day before a public holiday; or (iii) on a weekend or a public holiday; or (iv) on the days between 20 December and 31 December (both inclusive) in any year; or (v) if you are being disconnected under clause 14.1(a), during an extreme weather event. (b) Your premises may be disconnected within the protected period: (i) for reasons of health and safety; or (ii) in an emergency; or (iii) as directed by a relevant authority; or (iv) if you are in breach of clause 6.5 of your customer connection agreement which deals with interference with energy equipment; or (v) if you request us to arrange an appointment with you for disconnection within the protected period; or (vi) if your premises contain a commercial business that only operates within the protected period and where access to your the premises in addition is necessary to providing a disconnection warning noticeeffect disconnection; and or (cvii) you fail to comply with where the disconnection warning notice within 6 business days after the date of issuepremises are not occupied.

DISCONNECTION OF SUPPLY. ‌ 12.1 14.1 When can we disconnect?‌ arrange for disconnection? Subject to us satisfying the requirements in the RulesEnergy Retail Code of Practice, we may disconnect arrange for the disconnection of your premises if: (a) you do not pay your retailer informs us bill by the pay-by date and, if you are a residential customer receiving assistance under Part 3 of the Energy Retail Code of Practice, you fail to make a payment or otherwise do not adhere to the terms of that it has a right to arrange for disconnection under your contract with your retailer and requests that we disconnect the premisesassistance; or (b) you use energy supplied do not provide a security deposit we are entitled to the premises wrongfully or illegally in breach of clause 7require from you; or (c) if you fail do not give access to pay any direct charges your premises to read a meter (where relevant) to us under for three consecutive meter reads; or (d) there has been illegal or fraudulent use of energy at your premises in breach of clause 16 of this contract; or (de) if you we are otherwise entitled or required to do so under the Energy Retail Code of Practice or by law. 14.2 Notice and warning of disconnection Before disconnecting your premises, we must comply with relevant warning notice requirements and other provisions in the Energy Retail Code of Practice. However, we are not required to provide false information a warning notice prior to us disconnection in certain circumstances (for example, where there has been illegal or fraudulent use of energy at your retailer such that you would premises or where there is an emergency or health and safety issue). 14.3 When we must not have been entitled arrange disconnection (a) Subject to paragraph (b), your premises may not be connected if you had not provided disconnected during the false informationfollowing times (‘the protected period’): (i) on a business day before 8.00 am or after 2.00 pm for a residential customer; or (eii) if you do not provide and maintain space, equipment, facilities on a business day before 8.00 am or anything else you must provide under the energy laws or this contract in order after 3.00 pm for us to provide customer connection servicesa business customer; or (fiii) if you fail to give us safe and unhindered access to on a Friday or the premises as required by clause 9 or any requirement under the energy lawsday before a public holiday; or (giv) in an emergency on a weekend or for health and safety reasonsa public holiday; or (hv) if required to do so at on the direction days between 20 December and 31 December (both inclusive) in any year; or (b) Your premises may be disconnected within the protected period: (i) for reasons of health and safety; or (ii) in an emergency; or (iii) as directed by a relevant authority; or (iiv) it is permitted to do so under the applicable energy laws; or; (v) if we are otherwise permitted by you request us to arrange disconnection within the energy laws to disconnect the premises. Note: The energy laws allow distributors and other authorised people to disconnect or arrange the disconnection ofprotected period; or 12.2 Notice and warning of disconnection‌ If you are a small customer, we may disconnect (vi) if your premises under clauses 12.1(c), 12.1(d), 12.1(e) or 12.1(f) contain a commercial business that only if:operates within the protected period and where access to the premises is necessary to effect disconnection; or (avii) we have sent you a disconnection warning notice that: (i) requires you to rectify, within 6 business days after where the date of issue on the notice, the issue that could lead to disconnection; and (ii) carries a warning of the consequences of failing to comply with the notice; and (b) in relation to safe and unhindered access only, we have used our best endeavours to contact you to arrange an appointment with you for access to your premises in addition to providing a disconnection warning notice; and (c) you fail to comply with the disconnection warning notice within 6 business days after the date of issueare not occupied.

DISCONNECTION OF SUPPLY. ‌ 12.1 14.1. When can we disconnect?‌ arrange for disconnection? Subject to us satisfying the requirements in the Rules, we may disconnect arrange for the disconnection of your premises if: (a) you do not pay your retailer informs us that it has bill by the pay-by date and, if you are a right residential customer, you: (i) fail to arrange for disconnection under your contract comply with your retailer and requests that we disconnect the premisesterms of an agreed payment plan; or (ii) do not agree to an offer to pay the bill by instalments, or having agreed, you fail to comply with the instalment arrangement; (b) you use energy supplied do not provide a security deposit we are entitled to the premises wrongfully or illegally in breach of clause 7require from you; or (c) if you fail do not give access to pay any direct charges your premises to read a meter (where relevant) to us under this contractfor 3 consecutive meter reads; or (d) if you provide false information to us or your retailer such that you would not have been entitled to be connected if you had not provided the false information; or (e) if you do not provide and maintain space, equipment, facilities or anything else you must provide under the energy laws or this contract in order for us to provide customer connection services; or (f) if you fail to give us safe and unhindered access to the premises as required by clause 9 11 or any requirement requirements under the energy laws; or (ge) there has been illegal or fraudulent use of energy at your premises in an emergency or for health and safety reasonsbreach of clause 16 of this contract; or (hf) if we are otherwise entitled or required to do so at under the direction of a relevant authority; orRules or by law. (i) if we are otherwise permitted by the energy laws to disconnect the premises14.2. Note: The energy laws allow distributors and other authorised people to disconnect or arrange the disconnection of 12.2 Notice and warning of disconnection‌ If you are a small customerdisconnection Before disconnecting your premises, we may disconnect your premises under clauses 12.1(c), 12.1(d), 12.1(e) or 12.1(f) only if: (a) we have sent you a disconnection must comply with relevant warning notice that: (i) requires you to rectifyrequirements and other provisions in the Rules, within 6 business days after the date of issue on the notice, the issue that could lead to disconnection; and (ii) carries a warning of the consequences of failing to comply with the notice; and (b) and in relation to safe and unhindered access only, we have used must use our best endeavours to contact you to arrange an appointment with you for access to your premises in addition to providing a disconnection any warning notice; and. However, we are not required to provide a warning notice prior to disconnection in certain circumstances (for example, where there has been illegal or fraudulent use of energy at your premises or where there is an emergency or health and safety issue). 14.3. When we must not arrange disconnection (ca) Subject to paragraph (b), your premises may not be disconnected during the following times (‘the protected period’): (i) on a business day before 8.00am or after 3.00pm; or (ii) on a Friday or the day before a public holiday; or (iii) on a weekend or a public holiday; or (iv) on the days between 20 December and 31 December (both inclusive) in any year; or (v) if you fail are being disconnected under clause 14.1(a), during an extreme weather event. (b) Your premises may be disconnected within the protected period: (i) for reasons of health and safety; or (ii) in an emergency; or (iii) as directed by a relevant authority; or (iv) if you are in breach of clause 6.5 of your customer connection contract which deals with interference with energy equipment; or (v) if you request us to comply with arrange disconnection within the disconnection warning notice protected period; or (vi) if your premises contain a commercial business that only operates within 6 business days after the date of issueprotected period and where access to the premises is necessary to effect disconnection; or (vii) where the premises are not occupied.