Common use of Discounted Rates Clause in Contracts

Discounted Rates. As an enhanced support customer, you will benefit from discounts on training courses, school-based consultancy and installations provided by Xxxxxx XXXX. Whole Support at a glance • strategic support - to maximise the benefits of your Whole Support consultancy visits • enhanced guidance documentation, newsletters and webinars • senior leadership team overviews - delivered by your CSM These visits can be used to carry out key procedures and tasks within core XXXX and FMS. These tasks can include end-of-year processes, data entry such as updating pupil and staff records, housekeeping and technical health checks for core XXXX. Discounted rates on training, school-based consultancy and installations. Supporting your curriculum network, operating systems and a range of supported software For XXXX and other applications (email, EDI and Internet) Re-installation of the supported XXXX and FMS software plus operating system • hardware systems • peripherals such as printers and scanners • backup software and operating systems • system security and antivirus software • telephone support • remote support • email support *Excludes hardware Optional extras: get more from your budget Exclusive discounts on training and consultancy “The course was presented at an excellent pace that helped to put everyone at ease. The XXXX training team was also both helpful and knowledgeable, which made it a great day.” of delegates trained by 99% What our customers say: As an enhanced support customer, you receive a discount on training and consultancy. To browse and book courses visit As an enhanced support customer, you benefit from discounted training and consultancy from Capita XXXX. Our training courses cover all areas of XXXX, giving you and your staff the knowledge to use XXXX more effectively. Our prepaid packs allow you to purchase your XXXX training and consultancy allowance for the year ahead at a special rate, enabling your training budget to stretch further. Capita XXXX this year were satisfied or very satisfied. +Services: cost-effective IT and administrative expertise As an enhanced support customer, you receive an exclusive discount on our +Services range of IT and administrative options. +Services offers you access to the expertise you require, leaving you with the freedom to focus on what really matters. Options include: *Calls to 0844/0845/0870 numbers will cost 3 xxxxx per minute, plus your phone company’s access charge. These options are available to purchase on an annual contractual basis. Call the team to discuss your requirements on 0844 893 6000.* School Improvement Programme Harnessing your data to drive improved teaching and learning. The XXXX School Improvement Programme provides you with the expertise you need to drive improved teaching and learning by ensuring you’re getting the most out of your data. All of our XXXX School Improvement Consultants have worked as senior leaders and have a proven track record of helping schools provide evidence of improvement to parents, governors and Ofsted. Our expert consultants work with you to ensure you are gaining the specific intelligence that you need from your data. They can advise on how best to develop the effective use of data throughout your school in support of whole school improvement and developing an ‘always prepared for inspection’ policy. The focus of each consultation is tailored to meet the needs of your individual school or academy group. Successful school improvement strategies rely on the effective collection and use of data. As part of our service, the XXXX School Improvement Programme can work with you to implement a range of bespoke data collection and analysis tools that directly support your school’s individual priorities. These can include adaptions to the Programmes of Study resources and a bespoke system of marksheets and templates in XXXX Assessment, as well as customised analytical reports providing insight into pupil attainment and progress. The XXXX School Improvement Programme Data Dashboard is a reporting service that allows you to automate customised reports to meet the different needs of the staff in your school, from senior leaders to teachers. Your consultant will work with you to ensure each member of your team has access to the data they need to drive school improvement. Data is presented in easily assimilated charts with the functionality to filter, zoom and drill down. You can select from a multitude of dashboards including attendance, absence, achievement, behaviour and much more. Find out about our tailored packages and how they can help your school. Visit xxx.xxxxxx-xxxx.xx.uk/SIP or call 0000 000 0000. Supporting academies and academy groups from conversion to driving improvement Whether you are considering becoming an academy, have recently converted or you have been an academy or academy group for a while, you need the right systems in place to successfully manage your responsibilities. When you convert to an academy, you will need a new financial management system to deal with the new financial year which runs from September to August. Our Academy XXXX Finance Conversion Service helps you to set up your new financial system – giving you the best possible start to managing your academy finances. Use XXXX to meet your legal financial obligations, demonstrate improvement and ensure you are making the most of being an academy or academy group. XXXX can help you effectively use your data to drive improvement. XXXX SchoolView brings key XXXX data to the centre of your group, with easy-to-use dashboards providing insight into how your schools are performing and empowering you to make more informed decisions. consultant will work with you to analyse your development priorities. They will then work with you to develop an action plan tailored to your needs and recommend areas for development. Becoming an academy or academy group means you have greater freedom to choose the support you need. If you’re currently evaluating your support options, find out more about the flexible support we provide: xxx.xxxxxx-xxxx.xx.uk/support-and- services to any academy or academy group. Our new XXXX Finance solution has been specifically designed for managing school and multi- academy trust finances. In a few clicks, you can go from an overall group dashboard, to viewing individual purchase orders, making it a comprehensive solution to help you meet your financial legal obligations. A number of XXXX Finance scheduled courses are available specifically for academies. We also offer a range of remote training sessions. How XXXX helps academies and groups XXXX SchoolView - a consolidated view of your academy group’s data XXXX Finance - our new finance solution to manage your school finances Hosted XXXX - access to XXXX from any internet connected device Services Agreement Capita Business Services Limited, trading as Education Software Services, a company registered in England No. 2299747, (hereinafter referred to as ‘Capita’) of 00 Xxxxxxx Xxxxxx, Xxxxxx, X0X 0XX, AND The school named in the attached Agreement Summary (hereinafter referred to as the ‘Customer’)

Discounted Rates. As an enhanced support customer, you will benefit from discounts on training courses, school-based consultancy and installations provided by Xxxxxx XXXX. Internet-connected device, wherever you are. You’ll save time maintaining your IT systems, Do you need more expert support? Upgrade to a Whole Support agreement and benefit from an onsite visit each term. This will also allow you to take advantage of the expert support services which are offered as part of the Whole School agreement, including: and we manage your XXXX upgrades, backups, update filesets and apply patches as required. You’ll also have access to guidance documentation and webinars providing top tips for staff new to Hosted XXXX and to support routine tasks such as setting up • Key procedure assistance, including: - support for end of year - statutory returns - and XXXX basic reporting. • General XXXX administration • XXXX health check • Technical health check • FMS visits and managing new users. You can also purchase these options from our +Services range. For more information, please call 0000 000 0000. Your support at a glance A dedicated Customer Services Manager (CSM) • strategic support - to maximise the benefits of your Whole Support consultancy visits • enhanced guidance documentation, newsletters and webinars • senior leadership team overviews - delivered by your CSM ✓ ✓ ✓ ✓✓ ✓✓✓✓ XXXX Update Seminars - regional and national seminars ✓ ✓ ✓ These visits can be used to carry out key procedures and tasks within core XXXX and FMS. These tasks can include end-of-year processes, data entry such as updating pupil and staff records, housekeeping and technical health checks for core XXXX. ✓ Discounted rates on training, school-based consultancy and installations. Supporting your curriculum network, operating ✓ ✓ ✓ Personalised support • telephone support • remote support • email support ✓✓✓✓ ✓✓✓✓ ✓✓✓✓ General advice on systems and a range of supported software For XXXX and other applications (emailsoftware, EDI and Internet) Re-installation of the supported XXXX and FMS software plus operating system including: • hardware systems • peripherals such as printers and scanners • backup software and operating systems • system security and antivirus software • telephone ✓✓✓✓✓ ✓✓✓✓✓ ✓✓✓✓✓ Unlimited reactive support • remote visits ✓ ✓ ✓ Support for XXXX application suite ✓ ✓ ✓ Database recovery service ✓ ✓ ✓ System recovery* Re-installation of the supported XXXX and FMS software plus operating system ✓ ✓ Support for other specified software (including Microsoft® and antivirus) ✓ ✓ Network support* For XXXX and other applications (email, EDI and Internet) ✓ ✓ Curriculum support • email support Supporting your curriculum network, operating systems and a range of supported software ✓ *Excludes hardware Optional extras: get more from your budget Exclusive discounts on training and consultancy “The course was presented at an excellent pace that helped to put everyone at ease. The XXXX training team was also both helpful and knowledgeable, which made it a great day.” of delegates trained by 99% What our customers say: As an enhanced support customer, you receive a discount on training and consultancy. To browse and book courses visit As an enhanced support customer, you benefit from discounted training and consultancy from Capita XXXX. Our training courses cover all areas of XXXX, giving you and your staff the knowledge to use XXXX more effectively. Our prepaid packs allow you to purchase your XXXX training and consultancy allowance for the year ahead at a special rate, enabling your training budget to stretch further. Capita XXXX this year were satisfied or very satisfied. +Services: cost-effective IT and administrative expertise As an enhanced support customer, you receive an exclusive discount on our +Services range of IT and administrative options. +Services offers you access to the expertise you require, leaving you with the freedom to focus on what really matters. Options include: *Calls to 0844/0845/0870 numbers will cost 3 xxxxx per minute, plus your phone company’s access charge. These options are available to purchase on an annual contractual basis. Call the team to discuss your requirements on 0844 893 6000.* School Improvement Programme Harnessing your data to drive improved teaching and learning. The XXXX School Improvement Programme provides you with the expertise you need to drive improved teaching and learning by ensuring you’re getting the most out of your data. All of our XXXX School Improvement Consultants have worked as senior leaders and have a proven track record of helping schools provide evidence of improvement to parents, governors and Ofsted. Our expert consultants work with you to ensure you are gaining the specific intelligence that you need from your data. They can advise on how best to develop the effective use of data throughout your school in support of whole school improvement and developing an ‘always prepared for inspection’ policy. The focus of each consultation is tailored to meet the needs of your individual school or academy group. Successful school improvement strategies rely on the effective collection and use of data. As part of our service, the XXXX School Improvement Programme can work with you to implement a range of bespoke data collection and analysis tools that directly support your school’s individual priorities. These can include adaptions to the Programmes of Study resources and a bespoke system of marksheets and templates in XXXX Assessment, as well as customised analytical reports providing insight into pupil attainment and progress. The XXXX School Improvement Programme Data Dashboard is a reporting service that allows you to automate customised reports to meet the different needs of the staff in your school, from senior leaders to teachers. Your consultant will work with you to ensure each member of your team has access to the data they need to drive school improvement. Data is presented in easily assimilated charts with the functionality to filter, zoom and drill down. You can select from a multitude of dashboards including attendance, absence, achievement, behaviour and much more. Find out about our tailored packages and how they can help your school. Visit xxx.xxxxxx-xxxx.xx.uk/SIP or call 0000 000 0000. Supporting academies and academy groups from conversion to driving improvement Whether you are considering becoming an academy, have recently converted or you have been an academy or academy group for a while, you need the right systems in place to successfully manage your responsibilities. When you convert to an academy, you will need a new financial management system to deal with the new financial year which runs from September to August. Our Academy XXXX Finance Conversion Service helps you to set up your new financial system – giving you the best possible start to managing your academy finances. Use XXXX to meet your legal financial obligations, demonstrate improvement and ensure you are making the most of being an academy or academy group. XXXX can help you effectively use your data to drive improvement. XXXX SchoolView brings key XXXX data to the centre of your group, with easy-to-use dashboards providing insight into how your schools are performing and empowering you to make more informed decisions. consultant will work with you to analyse your development priorities. They will then work with you to develop an action plan tailored to your needs and recommend areas for development. Becoming an academy or academy group means you have greater freedom to choose the support you need. If you’re currently evaluating your support options, find out more about the flexible support we provide: xxx.xxxxxx-xxxx.xx.uk/support-and- services to any academy or academy group. Our new XXXX Finance solution has been specifically designed for managing school and multi- academy trust finances. In a few clicks, you can go from an overall group dashboard, to viewing individual purchase orders, making it a comprehensive solution to help you meet your financial legal obligations. A number of XXXX Finance scheduled courses are available specifically for academies. We also offer a range of remote training sessions. How XXXX helps academies and groups XXXX SchoolView - a consolidated view of your academy group’s data XXXX Finance - our new finance solution to manage your school finances Hosted XXXX - access to XXXX from any internet connected device Services Agreement Capita Business Services Limited, trading as Education Software Services, a company registered in England No. 2299747, (hereinafter referred to as ‘Capita’) of 00 Xxxxxxx 00–00 Xxxxxxxx Xxxxxx, XxxxxxXxxxxxxxxxx, X0X Xxxxxx XX0X 0XX, AND The school named in the attached Agreement Summary (hereinafter referred to as the ‘Customer’)

Discounted Rates. As an enhanced support customer, you will benefit from discounts on training courses, courses school-based consultancy and installations provided by Xxxxxx XXXX. Whole *Please note XXXX Learning Gateway is covered by the Customer Support at a glance Charter which can be viewed on My Account. However, any XXXX Learning Gateway cases will still be handled via the enhanced support service desk. • strategic support - to maximise the benefits of your Whole Support consultancy visits • enhanced guidance documentationguidance, newsletters documentation and webinars • senior leadership team overviews - delivered by your CSM These visits can be used to carry out key procedures and tasks within core Core XXXX and FMS. These tasks can include end-of-year processes, data entry such as updating pupil and staff records, housekeeping and technical health checks for core Core XXXX. Discounted rates on training, school-based consultancy and installations. Supporting your curriculum network, operating Personalised support • telephone support • remote support • email support General advice on systems and a range of supported software For XXXX and other applications (emailsoftware, EDI and Internet) Re-installation of the supported XXXX and FMS software plus operating system including: • hardware systems • peripherals such as printers and scanners • backup software and operating systems • system security and antivirus software • telephone System recovery* Re-installation of the supported XXXX and FMS software plus operating system Network support* For XXXX and other applications (email, EDI and Internet) Curriculum support • remote support • email support Supporting your curriculum network, operating systems and a range of supported software *Excludes hardware Optional extras: get more from My Account To enhance your budget Exclusive discounts on training and consultancy “The course was presented at an excellent pace that helped to put everyone at easesupport, or for further information, please call 0000 000 0000. The XXXX training team was also both helpful and knowledgeable, which made it a great day.” of delegates trained by 99% What our customers say: THIS YEAR WERE SATISFIED OR VERY SATISFIED As an enhanced support customer, you receive a discount on training and consultancy. To browse and book courses visit As an enhanced support customer, you benefit from discounted training and consultancy from Capita XXXX. Our training courses cover all areas of XXXX, giving you and your staff the knowledge to use XXXX more effectively. Our prepaid packs allow you to purchase your XXXX training and consultancy allowance for the year ahead at a special rate, enabling your training budget to stretch further. Capita XXXX this year were satisfied or very satisfied. +Services: cost-effective IT and administrative expertise As an enhanced support customer, you receive an exclusive discount on our +Services range of IT and administrative options. +Services offers you access to the expertise you require, leaving you with the freedom to focus on what really matters. Options include: *Calls to 0844/0845/0870 numbers will cost 3 xxxxx per minute, plus your phone company’s access charge. These options are available to purchase on an annual contractual basis. Call the team to discuss your requirements on 0844 893 6000.* School Improvement Programme Harnessing *Calls to 0844/0845/0870 numbers will cost 3 xxxxx per minute, plus your data to drive improved teaching and learning. The XXXX School Improvement Programme provides you with the expertise you need to drive improved teaching and learning by ensuring you’re getting the most out of your data. All of our XXXX School Improvement Consultants have worked as senior leaders and have a proven track record of helping schools provide evidence of improvement to parents, governors and Ofsted. Our expert consultants work with you to ensure you are gaining the specific intelligence that you need from your data. They can advise on how best to develop the effective use of data throughout your school in support of whole school improvement and developing an ‘always prepared for inspection’ policy. The focus of each consultation is tailored to meet the needs of your individual school or academy group. Successful school improvement strategies rely on the effective collection and use of data. As part of our service, the XXXX School Improvement Programme can work with you to implement a range of bespoke data collection and analysis tools that directly support your schoolcompany’s individual priorities. These can include adaptions to the Programmes of Study resources and a bespoke system of marksheets and templates in XXXX Assessment, as well as customised analytical reports providing insight into pupil attainment and progress. The XXXX School Improvement Programme Data Dashboard is a reporting service that allows you to automate customised reports to meet the different needs of the staff in your school, from senior leaders to teachers. Your consultant will work with you to ensure each member of your team has access to the data they need to drive school improvement. Data is presented in easily assimilated charts with the functionality to filter, zoom and drill down. You can select from a multitude of dashboards including attendance, absence, achievement, behaviour and much more. Find out about our tailored packages and how they can help your school. Visit xxx.xxxxxx-xxxx.xx.uk/SIP or call 0000 000 0000. Supporting academies and academy groups from conversion to driving improvement Whether you are considering becoming an academy, have recently converted or you have been an academy or academy group for a while, you need the right systems in place to successfully manage your responsibilities. When you convert to an academy, you will need a new financial management system to deal with the new financial year which runs from September to August. Our Academy XXXX Finance Conversion Service helps you to set up your new financial system – giving you the best possible start to managing your academy finances. Use XXXX to meet your legal financial obligations, demonstrate improvement and ensure you are making the most of being an academy or academy group. XXXX can help you effectively use your data to drive improvement. XXXX SchoolView brings key XXXX data to the centre of your group, with easy-to-use dashboards providing insight into how your schools are performing and empowering you to make more informed decisions. consultant will work with you to analyse your development priorities. They will then work with you to develop an action plan tailored to your needs and recommend areas for development. Becoming an academy or academy group means you have greater freedom to choose the support you need. If you’re currently evaluating your support options, find out more about the flexible support we provide: xxx.xxxxxx-xxxx.xx.uk/support-and- services to any academy or academy group. Our new XXXX Finance solution has been specifically designed for managing school and multi- academy trust finances. In a few clicks, you can go from an overall group dashboard, to viewing individual purchase orders, making it a comprehensive solution to help you meet your financial legal obligations. A number of XXXX Finance scheduled courses are available specifically for academies. We also offer a range of remote training sessions. How XXXX helps academies and groups XXXX SchoolView - a consolidated view of your academy group’s data XXXX Finance - our new finance solution to manage your school finances Hosted XXXX - access to XXXX from any internet connected device Services Agreement Capita Business Services Limited, trading as Education Software Services, a company registered in England No. 2299747, (hereinafter referred to as ‘Capita’) of 00 Xxxxxxx Xxxxxx, Xxxxxx, X0X 0XX, AND The school named in the attached Agreement Summary (hereinafter referred to as the ‘Customer’)charge.

Discounted Rates. As an enhanced support customer, you will benefit from discounts on training courses, school-based consultancy and installations provided by Xxxxxx XXXX. You’ll save time maintaining your IT systems, and we manage your XXXX upgrades, backups, Do you need more expert support? Upgrade to a Whole Support agreement and benefit from an onsite visit each term. This will also allow you to take advantage of the expert support services which are offered as part of the Whole School agreement, including: update filesets and apply patches as required. You’ll also have access to webinars providing top tips for staff new to Hosted XXXX and to support routine tasks such as setting up and managing new users. • Key procedure assistance, including: - support for end of year - statutory returns - and XXXX basic reporting. • General XXXX administration • XXXX health check • Technical health check • FMS visits Expert service desk support Personalised support – from a service desk analyst who will talk through your case and, if required, access your system remotely to provide a resolution. You can also purchase these options from our +Services range. For more information, please call 0000 000 0000. Your support at a glance A dedicated Customer Services Manager (CSM) ✓ ✓ • strategic support - to maximise the benefits of your Whole Support consultancy visits ✓ • enhanced guidance documentation, newsletters and webinars ✓ ✓ • senior leadership team overviews - delivered by your CSM ✓ ✓ XXXX Update Seminars - regional and national seminars ✓ ✓ These visits can be used to carry out key procedures and tasks within core XXXX and FMS. These tasks can include end-of-year processes, data entry such as updating pupil and staff records, housekeeping and technical health checks for core XXXX. ✓ Discounted rates on training, school-based consultancy and installations. ✓ ✓ Personalised support ✓ ✓ • telephone support ✓ ✓ • remote support ✓ ✓ • email support ✓ ✓ General advice on systems and software, including: ✓ ✓ • hardware systems ✓ ✓ • peripherals such as printers and scanners ✓ ✓ • backup software and operating systems ✓ ✓ • system security and antivirus software ✓ ✓ Unlimited reactive support visits ✓ ✓ Support for XXXX application suite ✓ ✓ Database recovery service ✓ ✓ System recovery* Re-installation of the supported XXXX and FMS software plus operating system ✓ ✓ Support for other specified software (including Microsoft® and antivirus) ✓ ✓ Network support* For XXXX and other applications (email, EDI and Internet) ✓ ✓ Curriculum support Supporting your curriculum network, operating systems and a range of supported software For XXXX and other applications (email✓ To enhance your support or for further information, EDI and Internet) Re-installation of the supported XXXX and FMS software plus operating system • hardware systems • peripherals such as printers and scanners • backup software and operating systems • system security and antivirus software • telephone support • remote support • email support please call 0000 000 0000. *Excludes hardware Optional extras: get more from your budget Exclusive discounts on training and consultancy “The course was presented at an excellent pace that helped to put everyone at ease. The XXXX training team was also both helpful and knowledgeable, which made it a great day.” of delegates trained by 99% What our customers say: As an enhanced support customer, you receive a discount on training and consultancy. To browse and book courses visit As an enhanced support customer, you benefit from discounted training and consultancy from Capita XXXX. Our training courses cover all areas of XXXX, giving you and your staff the knowledge to use XXXX more effectively. Our prepaid packs allow you to purchase your XXXX training and consultancy allowance for the year ahead at a special rate, enabling your training budget to stretch further. Capita XXXX this year were satisfied or very satisfied. +Services: cost-effective IT and administrative expertise As an enhanced support customer, you receive an exclusive discount on our +Services range of IT and administrative options. +Services offers you access to the expertise you require, leaving you with the freedom to focus on what really matters. Options include: *Calls to 0844/0845/0870 numbers will cost 3 xxxxx per minute, plus your phone company’s access charge. These options are available to purchase on an annual contractual basis. Call the team to discuss your requirements on 0844 893 6000.* School Improvement Programme Harnessing your data to drive improved teaching and learning. The XXXX School Improvement Programme provides you with the expertise you need to drive improved teaching and learning by ensuring you’re getting the most out of your data. All of our XXXX School Improvement Consultants have worked as senior leaders and have a proven track record of helping schools provide evidence of improvement to parents, governors and Ofsted. Our expert consultants work with you to ensure you are gaining the specific intelligence that you need from your data. They can advise on how best to develop the effective use of data throughout your school in support of whole school improvement and developing an ‘always prepared for inspection’ policy. The focus of each consultation is tailored to meet the needs of your individual school or academy group. Successful school improvement strategies rely on the effective collection and use of data. As part of our service, the XXXX School Improvement Programme can work with you to implement a range of bespoke data collection and analysis tools that directly support your school’s individual priorities. These can include adaptions to the Programmes of Study resources and a bespoke system of marksheets and templates in XXXX Assessment, as well as customised analytical reports providing insight into pupil attainment and progress. The XXXX School Improvement Programme Data Dashboard is a reporting service that allows you to automate customised reports to meet the different needs of the staff in your school, from senior leaders to teachers. Your consultant will work with you to ensure each member of your team has access to the data they need to drive school improvement. Data is presented in easily assimilated charts with the functionality to filter, zoom and drill down. You can select from a multitude of dashboards including attendance, absence, achievement, behaviour and much more. Find out about our tailored packages and how they can help your school. Visit xxx.xxxxxx-xxxx.xx.uk/SIP or call 0000 000 0000. Supporting academies and academy groups from conversion to driving improvement Whether you are considering becoming an academy, have recently converted or you have been an academy or academy group for a while, you need the right systems in place to successfully manage your responsibilities. When you convert to an academy, you will need a new financial management system to deal with the new financial year which runs from September to August. Our Academy XXXX Finance Conversion Service helps you to set up your new financial system – giving you the best possible start to managing your academy finances. Use XXXX to meet your legal financial obligations, demonstrate improvement and ensure you are making the most of being an academy or academy group. XXXX can help you effectively use your data to drive improvement. XXXX SchoolView brings key XXXX data to the centre of your group, with easy-to-use dashboards providing insight into how your schools are performing and empowering you to make more informed decisions. consultant will work with you to analyse your development priorities. They will then work with you to develop an action plan tailored to your needs and recommend areas for development. Becoming an academy or academy group means you have greater freedom to choose the support you need. If you’re currently evaluating your support options, find out more about the flexible support we provide: xxx.xxxxxx-xxxx.xx.uk/support-and- services to any academy or academy group. Our new XXXX Finance solution has been specifically designed for managing school and multi- academy trust finances. In a few clicks, you can go from an overall group dashboard, to viewing individual purchase orders, making it a comprehensive solution to help you meet your financial legal obligations. A number of XXXX Finance scheduled courses are available specifically for academies. We also offer a range of remote training sessions. How XXXX helps academies and groups XXXX SchoolView - a consolidated view of your academy group’s data XXXX Finance - our new finance solution to manage your school finances Hosted XXXX - access to XXXX from any internet connected device Services Agreement Capita Business Services Limited, trading as Education Software Services, a company registered in England No. 2299747, (hereinafter referred to as ‘Capita’) of 00 Xxxxxxx 00–00 Xxxxxxxx Xxxxxx, XxxxxxXxxxxxxxxxx, X0X Xxxxxx XX0X 0XX, AND The school named in the attached Agreement Summary (hereinafter referred to as the ‘Customer’)

Discounted Rates. As an enhanced support customer, you will benefit from discounts on training courses, school-based consultancy and installations provided by Xxxxxx XXXX. Internet-connected device, wherever you are. You’ll save time maintaining your IT systems, Do you need more expert support? Upgrade to a Whole Support agreement and benefit from an onsite visit each term. This will also allow you to take advantage of the expert support services which are offered as part of the Whole School agreement, including: and we manage your XXXX upgrades, backups, update filesets and apply patches as required. You’ll also have access to guidance documentation and webinars providing top tips for staff new to Hosted XXXX and to support routine tasks such as setting up • Key procedure assistance, including: - support for end of year - statutory returns - and XXXX basic reporting. • General XXXX administration • XXXX health check • Technical health check • FMS visits and managing new users. You can also purchase these options from our +Services range. For more information, please call 0000 000 0000. Your support at a glance A dedicated Customer Services Manager (CSM) • strategic support - to maximise the benefits of your Whole Support consultancy visits • enhanced guidance documentation, newsletters and webinars • senior leadership team overviews - delivered by your CSM ✓ ✓ ✓ ✓✓ ✓✓✓✓ XXXX Update Seminars - regional and national seminars ✓ ✓ ✓ These visits can be used to carry out key procedures and tasks within core XXXX and FMS. These tasks can include end-of-year processes, data entry such as updating pupil and staff records, housekeeping and technical health checks for core XXXX. ✓ Discounted rates on training, school-based consultancy and installations. ✓ ✓ ✓ Personalised support ✓ ✓ ✓ • telephone support ✓ ✓ ✓ • remote support ✓ ✓ ✓ • email support ✓ ✓ ✓ General advice on systems and software, including: ✓ ✓ ✓ • hardware systems ✓ ✓ ✓ • peripherals such as printers and scanners ✓ ✓ ✓ • backup software and operating systems ✓ ✓ ✓ • system security and antivirus software ✓ ✓ ✓ Unlimited reactive support visits ✓ ✓ ✓ Support for XXXX application suite ✓ ✓ ✓ Database recovery service ✓ ✓ ✓ System recovery* Re-installation of the supported XXXX and FMS software plus operating system ✓ ✓ Support for other specified software (including Microsoft® and antivirus) ✓ ✓ Network support* For XXXX and other applications (email, EDI and Internet) ✓ ✓ Curriculum support Supporting your curriculum network, operating systems and a range of supported software For XXXX and other applications (email✓ To upgrade your support level or for further information, EDI and Internet) Re-installation of the supported XXXX and FMS software plus operating system • hardware systems • peripherals such as printers and scanners • backup software and operating systems • system security and antivirus software • telephone support • remote support • email support please call 0000 000 0000. *Excludes hardware Optional extras: get more from your budget Exclusive discounts on training and consultancy “The course was presented at an excellent pace that helped to put everyone at ease. The XXXX training team was also both helpful and knowledgeable, which made it a great day.” of delegates trained by 99% What our customers say: As an enhanced support customer, you receive a discount on training and consultancy. To browse and book courses visit As an enhanced support customer, you benefit from discounted training and consultancy from Capita XXXX. Our training courses cover all areas of XXXX, giving you and your staff the knowledge to use XXXX more effectively. Our prepaid packs allow you to purchase your XXXX training and consultancy allowance for the year ahead at a special rate, enabling your training budget to stretch further. Capita XXXX this year were satisfied or very satisfied. +Services: cost-effective IT and administrative expertise As an enhanced support customer, you receive an exclusive discount on our +Services range of IT and administrative options. +Services offers you access to the expertise you require, leaving you with the freedom to focus on what really matters. Options include: *Calls to 0844/0845/0870 numbers will cost 3 xxxxx per minute, plus your phone company’s access charge. These options are available to purchase on an annual contractual basis. Call the team to discuss your requirements on 0844 893 6000.* School Improvement Programme Harnessing your data to drive improved teaching and learning. The XXXX School Improvement Programme provides you with the expertise you need to drive improved teaching and learning by ensuring you’re getting the most out of your data. All of our XXXX School Improvement Consultants have worked as senior leaders and have a proven track record of helping schools provide evidence of improvement to parents, governors and Ofsted. Our expert consultants work with you to ensure you are gaining the specific intelligence that you need from your data. They can advise on how best to develop the effective use of data throughout your school in support of whole school improvement and developing an ‘always prepared for inspection’ policy. The focus of each consultation is tailored to meet the needs of your individual school or academy group. Successful school improvement strategies rely on the effective collection and use of data. As part of our service, the XXXX School Improvement Programme can work with you to implement a range of bespoke data collection and analysis tools that directly support your school’s individual priorities. These can include adaptions to the Programmes of Study resources and a bespoke system of marksheets and templates in XXXX Assessment, as well as customised analytical reports providing insight into pupil attainment and progress. The XXXX School Improvement Programme Data Dashboard is a reporting service that allows you to automate customised reports to meet the different needs of the staff in your school, from senior leaders to teachers. Your consultant will work with you to ensure each member of your team has access to the data they need to drive school improvement. Data is presented in easily assimilated charts with the functionality to filter, zoom and drill down. You can select from a multitude of dashboards including attendance, absence, achievement, behaviour and much more. Find out about our tailored packages and how they can help your school. Visit xxx.xxxxxx-xxxx.xx.uk/SIP or call 0000 000 0000. Supporting academies and academy groups from conversion to driving improvement Whether you are considering becoming an academy, have recently converted or you have been an academy or academy group for a while, you need the right systems in place to successfully manage your responsibilities. When you convert to an academy, you will need a new financial management system to deal with the new financial year which runs from September to August. Our Academy XXXX Finance Conversion Service helps you to set up your new financial system – giving you the best possible start to managing your academy finances. Use XXXX to meet your legal financial obligations, demonstrate improvement and ensure you are making the most of being an academy or academy group. XXXX can help you effectively use your data to drive improvement. XXXX SchoolView brings key XXXX data to the centre of your group, with easy-to-use dashboards providing insight into how your schools are performing and empowering you to make more informed decisions. consultant will work with you to analyse your development priorities. They will then work with you to develop an action plan tailored to your needs and recommend areas for development. Becoming an academy or academy group means you have greater freedom to choose the support you need. If you’re currently evaluating your support options, find out more about the flexible support we provide: xxx.xxxxxx-xxxx.xx.uk/support-and- services to any academy or academy group. Our new XXXX Finance solution has been specifically designed for managing school and multi- academy trust finances. In a few clicks, you can go from an overall group dashboard, to viewing individual purchase orders, making it a comprehensive solution to help you meet your financial legal obligations. A number of XXXX Finance scheduled courses are available specifically for academies. We also offer a range of remote training sessions. How XXXX helps academies and groups XXXX SchoolView - a consolidated view of your academy group’s data XXXX Finance - our new finance solution to manage your school finances Hosted XXXX - access to XXXX from any internet connected device Services Agreement Capita Business Services Limited, trading as Education Software Services, a company registered in England No. 2299747, (hereinafter referred to as ‘Capita’) of 00 Xxxxxxx Xxxxxx, Xxxxxx, X0X 0XX, AND The school named in the attached Agreement Summary (hereinafter referred to as the ‘Customer’)

Discounted Rates. As an enhanced support customer, you will benefit from discounts on training coursescourse, school-based consultancy and installations provided by Xxxxxx XXXX. Whole *Please note XXXX Learning Gateway is covered by the Customer Support at a glance Charter which can be viewed on My Account. However, any XXXX Learning Gateway cases will still be handled via the enhanced support service desk. YOUR PACKAGE YOUR UPGRADE OPTION • strategic support - to maximise the benefits of your Whole Support consultancy visits • enhanced guidance documentationguidance, newsletters documentation and webinars • senior leadership team overviews - delivered by your CSM These visits can be used to carry out key procedures and tasks within core Core XXXX and FMS. These tasks can include end-of-year processes, data entry such as updating pupil and staff records, housekeeping and technical health checks for core Core XXXX. Discounted rates on training, school-based consultancy and installations. Supporting your curriculum network, operating Personalised support • telephone support • remote support • email support General advice on systems and a range of supported software For XXXX and other applications (emailsoftware, EDI and Internet) Re-installation of the supported XXXX and FMS software plus operating system including: • hardware systems • peripherals such as printers and scanners • backup software and operating systems • system security and antivirus software • telephone System recovery* Re-installation of the supported XXXX and FMS software plus operating system Network support* For XXXX and other applications (email, EDI and Internet) Curriculum support • remote support • email support *Excludes hardware Optional extras: get more from Supporting your budget Exclusive discounts on training curriculum network, operating systems and consultancy “The course was presented at an excellent pace that helped to put everyone at easea range of supported software My Account To enhance your support, or for further information, please call 0000 000 0000. The XXXX training team was also both helpful and knowledgeable, which made it a great day.” of delegates trained by 99% What our customers say: THIS YEAR WERE SATISFIED OR VERY SATISFIED As an enhanced support customer, you receive a discount on training and consultancy. To browse and book courses visit As an enhanced support customer, you benefit from discounted training and consultancy from Capita XXXX. Our training courses cover all areas of XXXX, giving you and your staff the knowledge to use XXXX more effectively. Our prepaid packs allow you to purchase your XXXX training and consultancy allowance for the year ahead at a special rate, enabling your training budget to stretch further. Capita XXXX this year were satisfied or very satisfied. +Services: cost-effective IT and administrative expertise As an enhanced support customer, you receive an exclusive discount on our +Services range of IT and administrative options. +Services offers you access to the expertise you require, leaving you with the freedom to focus on what really matters. Options include: *Calls to 0844/0845/0870 numbers will cost 3 xxxxx per minute, plus your phone company’s access charge. These options are available to purchase on an annual contractual basis. Call the team to discuss your requirements on 0844 893 6000.* School Improvement Programme Harnessing *Calls to 0844/0845/0870 numbers will cost 3 xxxxx per minute, plus your data to drive improved teaching and learning. The XXXX School Improvement Programme provides you with the expertise you need to drive improved teaching and learning by ensuring you’re getting the most out of your data. All of our XXXX School Improvement Consultants have worked as senior leaders and have a proven track record of helping schools provide evidence of improvement to parents, governors and Ofsted. Our expert consultants work with you to ensure you are gaining the specific intelligence that you need from your data. They can advise on how best to develop the effective use of data throughout your school in support of whole school improvement and developing an ‘always prepared for inspection’ policy. The focus of each consultation is tailored to meet the needs of your individual school or academy group. Successful school improvement strategies rely on the effective collection and use of data. As part of our service, the XXXX School Improvement Programme can work with you to implement a range of bespoke data collection and analysis tools that directly support your schoolcompany’s individual priorities. These can include adaptions to the Programmes of Study resources and a bespoke system of marksheets and templates in XXXX Assessment, as well as customised analytical reports providing insight into pupil attainment and progress. The XXXX School Improvement Programme Data Dashboard is a reporting service that allows you to automate customised reports to meet the different needs of the staff in your school, from senior leaders to teachers. Your consultant will work with you to ensure each member of your team has access to the data they need to drive school improvement. Data is presented in easily assimilated charts with the functionality to filter, zoom and drill down. You can select from a multitude of dashboards including attendance, absence, achievement, behaviour and much more. Find out about our tailored packages and how they can help your school. Visit xxx.xxxxxx-xxxx.xx.uk/SIP or call 0000 000 0000. Supporting academies and academy groups from conversion to driving improvement Whether you are considering becoming an academy, have recently converted or you have been an academy or academy group for a while, you need the right systems in place to successfully manage your responsibilities. When you convert to an academy, you will need a new financial management system to deal with the new financial year which runs from September to August. Our Academy XXXX Finance Conversion Service helps you to set up your new financial system – giving you the best possible start to managing your academy finances. Use XXXX to meet your legal financial obligations, demonstrate improvement and ensure you are making the most of being an academy or academy group. XXXX can help you effectively use your data to drive improvement. XXXX SchoolView brings key XXXX data to the centre of your group, with easy-to-use dashboards providing insight into how your schools are performing and empowering you to make more informed decisions. consultant will work with you to analyse your development priorities. They will then work with you to develop an action plan tailored to your needs and recommend areas for development. Becoming an academy or academy group means you have greater freedom to choose the support you need. If you’re currently evaluating your support options, find out more about the flexible support we provide: xxx.xxxxxx-xxxx.xx.uk/support-and- services to any academy or academy group. Our new XXXX Finance solution has been specifically designed for managing school and multi- academy trust finances. In a few clicks, you can go from an overall group dashboard, to viewing individual purchase orders, making it a comprehensive solution to help you meet your financial legal obligations. A number of XXXX Finance scheduled courses are available specifically for academies. We also offer a range of remote training sessions. How XXXX helps academies and groups XXXX SchoolView - a consolidated view of your academy group’s data XXXX Finance - our new finance solution to manage your school finances Hosted XXXX - access to XXXX from any internet connected device Services Agreement Capita Business Services Limited, trading as Education Software Services, a company registered in England No. 2299747, (hereinafter referred to as ‘Capita’) of 00 Xxxxxxx Xxxxxx, Xxxxxx, X0X 0XX, AND The school named in the attached Agreement Summary (hereinafter referred to as the ‘Customer’)charge.