Common use of Dispute Escalation Process Clause in Contracts

Dispute Escalation Process. If the customer representative cannot resolve the dispute through either the service delivery process, or facilitation with the Chief of SIC, the following apply: • The formal dispute will be escalated to the Director, SOD for the purpose of discussion and fact finding resulting in the issuance of a formal report; • The formal dispute may be escalated to the NSSC Executive Director for discussion, negotiation, or an advisory opinion when resolution cannot be reached by the Director, SOD; and • If actions to resolve the dispute are not agreeable between the NSSC Executive Director and the customer, the dispute will be referred to the Associate Administrator (AA) for the Mission Support Directorate (MSD) for discussion and resolution. The decision of the AA MSD will be the final ruling. The AA MSD will identify and agree to satisfactory actions and resolution with the NSSC Executive Director.

Dispute Escalation Process. If the customer representative cannot resolve the dispute through either the service delivery process, or facilitation with the Chief of SIC, the following apply: •  The formal dispute will be escalated to the Director, SOD for the purpose of discussion and fact finding resulting in the issuance of a formal report; •  The formal dispute may be escalated to the NSSC Executive Director for discussion, negotiation, or an advisory opinion when resolution cannot be reached by the Director, SOD; and •  If actions to resolve the dispute are not agreeable between the NSSC Executive Director and the customer, the dispute will be referred to the Associate Administrator (AA) for the Mission Support Directorate (MSD) for discussion and resolution. The decision of the AA MSD will be the final ruling. The AA MSD will identify and agree to satisfactory actions and resolution with the NSSC Executive Director.

Dispute Escalation Process. If the customer representative cannot resolve the dispute through either the service delivery process, or facilitation with the Chief of SIC, the following apply: • The formal dispute will be escalated to the Director, SOD for the purpose of discussion and fact finding resulting in the issuance of a formal report; • The formal dispute may be escalated to the NSSC Executive Director for discussion, negotiation, or an advisory opinion when resolution cannot be reached by the Director, SOD; and • If actions to resolve the dispute are not agreeable between the NSSC Executive Director and the customer, the dispute will be referred to the Associate Administrator (AA) for the Mission Support Directorate (MSD) for discussion and resolution. The decision of the AA MSD will be the final ruling. The AA MSD will identify and agree to satisfactory actions and resolution with the NSSC Executive Director.