Management Escalation. If the issue is not resolved in accordance with clause (a) above, the Spansion Services Manager will notify the Spansion chief financial officer or other designated Spansion officer supervising the Spansion Services Manager of the issue. The Spansion chief financial officer or other designated supervising officer will then contact the AMD chief information officer to discuss the issue in person or by telephone and the Parties shall attempt in good faith to resolve the issue for a period of ten (10) business days. If the issue is not resolved, as agreed by the Parties, with such ten (10) business day period, the issue will be escalated in accordance with clause (c) below.
Management Escalation. If Customer feels that the issue is not moving forward in an appropriate timeframe to closure, and/or an issue requires managerial attention, for immediate escalation, Customer can either request Technical Representative to connect the Customer to a Team Leader or contact the Team Leader of the Technical Representative handling the case directly. Team Leader’s contact details are located at the bottom of the Service Request email. Regardless of the total elapsed time of an outstanding Service Request, the point of escalation shall be initiated at the Technical Representative level, escalated to the Team Leader(s), followed by TAC Manager(s), the TAC Director(s), and then the TAC Vice President. For the most current list of Check Point TAC Escalation Management contacts, refer to Escalation Management link in Service Request Web tool in the User Center.
Management Escalation. County and Constructing Party shall each, within ten
Management Escalation. Management escalation is the process of elevating a critical problem to appropriate levels of management to aid in its resolution. If at any time Delta believes that a problem is not being addressed in a timely and effective manner, the issue may be brought to the attention of the Manager of Operations Response Services. If escalating the issue to this level does not bring a satisfactory response it may be further escalated to the Director of Technical Operations Support. The table below lists the management contacts to use for escalations. Escalations should occur when the response, resolution, or close times shown in the table in Section 6.2 are not met, and/or the delivered results are otherwise unsatisfactory. For clarity, the management escalation process described in this Section 8 shall not limit any remedies otherwise available to Delta pursuant to the Agreement. Escalation Level Gogo Contact Contact Information 1st Escalation Network Operations Center Manager [***] 2nd Escalation Director of Network Operations [***] 2nd Escalation Alternate Director of Technical Operation Support [***] EXHIBIT C-1 INITIAL INTERNATIONAL FLEET [***] INSTALLATION SCHEDULE Fleet Type Number of A/C Prototype A/C Out of Service Date STC PMA 767-300 [***] [***] [***] [***] A330 [***] [***] [***] [***] 767-400 [***] [***] [***] [***] 747 [***] [***] [***] [***] 777 [***] [***] [***] [***] 757 [***] [***] [***] [***] The above schedule does not reflect, and will be adjusted to the extent of, any Excusable Delays. Without limiting the foregoing, the parties agree that the following shall be deemed Excusable Delays: [***] Installation completion dates are not available for inclusion in the above schedule as of the Effective Date but will be determined and added to the schedule, as follows, based on the applicable STC dates set forth above as they may be adjusted to the extent of any Excusable Delays: [***] EXHIBIT C-2 CURRENT ROUTES EXHIBIT D EQUIPMENT SPECIFICATIONS [***] Note that installation kit weights are estimated and may be adjusted after CDR. EXHIBIT E AIR WORTHINESS AGREEMENT EXHIBIT F SYSTEM DEFINITION DOCUMENT
Management Escalation. If the issue is not resolved in accordance with clause (a) above, the Spansion Services Manager will notify the Spansion chief financial officer or other designated Spansion officer supervising the Spansion Services Manager of the issue. The Spansion chief financial officer or other designated supervising officer will then contact the Fujitsu Electronics Device’s Group Executive Vice President of the Business Planning and Promotion Group to discuss the issue in person or by telephone and the Parties shall attempt in good faith to resolve the issue for a period of ten (10) business days. If the issue is not resolved, as agreed by the Parties, with such ten (10) business day period, the issue will be escalated in accordance with clause (c) below.
Management Escalation. Except for a dispute, claim or other controversy that is subject to the Evaluation Process, to Section 10.2 (Examination) or is a matter that is subject to the process set forth in Section 14.5(b) (Termination for New University Material Breach), in the event of any other dispute, controversy or claim, whether based on contract, tort, statute or other legal or equitable theory (including any claim of fraud, misrepresentation or fraudulent inducement), arising out of or related to each Party’s obligations hereunder, prior to taking formal legal action, the Parties agree to: (a) work in good faith for thirty (30) days to attempt to resolve such matter, and (b) if such matter is not resolved in such thirty (30) day period, escalate the matter to the Chief Executive Officer of Contributor and the President of Purdue, who will then work in good faith for thirty (30) days to attempt to resolve the matter, and following such time if the matter has not been resolved, the Parties are free to pursue any legal remedy available to them.
Management Escalation. If the issue is not resolved in accordance with clause (a) above, the Spansion Services Manager will notify the Spansion chief financial officer of the issue. If the Spansion chief financial officer reasonably determines that the issue warrants further escalation, the Spansion chief financial officer will then contact the person within Fujitsu in charge of the provision of the Services at issue to discuss the issue in person or by telephone and the Parties shall attempt in good faith to resolve the issue for a period of ten (10) business days. If the issue is not resolved, as agreed by the Parties, within such ten (10) business day period, the issue will be escalated in accordance with clause (c) below.
Management Escalation. In the event a Dispute arises, the aggrieved Party shall promptly notify the other Party of the Dispute within ten (10) Business Days after such Dispute arises. If the Parties have failed to resolve the Dispute within ten (10) Business Days after delivery of such notice, the Parties shall meet within twenty (20) Business Days to resolve the dispute.
Management Escalation. Each party shall, within ten (10) business days, nominate a senior officer or director to meet to attempt to resolve the dispute (“Management Escalation”). The nominated individuals shall meet within twenty (20) business days after their nomination. Any dispute resolved through the Management Escalation process shall be documented by appropriate written documentation executed by both Grantor and Grantee.
Management Escalation. For incidents that remain unresolved beyond Tier 2, the issue will be escalated to the management team for expedited resolution.
