Common use of DISPUTE PROCEDURE FOR INVOICES Clause in Contracts

DISPUTE PROCEDURE FOR INVOICES. Customers must notify us in writing of any dispute regarding our invoice, whether regarding linehaul rates, accessorial charges, fuel surcharge or other amounts, within sixty (60) days of the date of the invoice. If the customer fails to timely notify us of the dispute, our original invoice will be deemed to be final, and the customer will be deemed to have accepted such invoice in full and to have waived any and all claims or defenses to paying such invoice. Disputes must be accompanied by reasonably detailed supporting documentation to facilitate efficient resolution. We will work with its customers to resolve invoice disputes promptly. If we fail to respond to a documented invoice dispute within sixty (60) days of the customer’s notice, the dispute will automatically be deemed to be resolved in favor of the customer. As a condition precedent to collecting such a claim, customers must initiate an arbitration or lawsuit for overcharges, duplicate payment, overcollection or other invoice-related dispute within eighteen (18) months of delivery or tender of delivery of the shipments involved.

Appears in 4 contracts

Samples: Terms and Conditions for Intermodal Transportation Service, Terms and Conditions for Intermodal Transportation Service, Intermodal Transportation Service Agreement

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DISPUTE PROCEDURE FOR INVOICES. Customers must notify us in writing of any dispute regarding our invoice, whether regarding linehaul rates, accessorial charges, fuel surcharge or other amounts, within sixty (60) days of the date of the invoice. If the customer fails to timely notify us of the dispute, our original invoice will be deemed to be final, and the customer will be deemed to have accepted such invoice in full and to have waived any and all claims or defenses to paying such invoice. Disputes must be accompanied by reasonably detailed supporting documentation to facilitate efficient resolution. We will work with its customers to resolve invoice disputes promptly. If we fail to respond to a documented invoice dispute within sixty (60) days of the customer’s notice, the dispute will automatically be deemed to be resolved in favor of the customer. As a condition precedent to collecting such a claim, customers must initiate an arbitration or lawsuit for overcharges, duplicate payment, overcollection or other invoice-related dispute within eighteen (18) months of delivery or tender of delivery of the shipments involved.

Appears in 1 contract

Samples: Intermodal Transportation Service Agreement

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