DISPUTES AND ENQUIRIES. 16.1 If the Cardmember has any enquiries or requires any assistance or wishes to raise any dispute, the Cardmember may call the Bank at 00-0000 0000 or access the "Contact Us" button on the Bank’s website. In addition, the Customer is advised to read the Bank's Privacy Policy, Security Statement and Client Charter on the Bank’s website. 16.2 A Cardmember who wishes to raise any dispute will be required to furnish certain requisite particulars, including but not limited to the Cardmember’s name, the affected account, date of the disputed transaction, amount of the disputed transaction and reason why the Cardmember believes that it is a disputed transaction. All disputes will be investigated by the Bank and if found to be false, will be rejected. If payment had been made on the dispute, the payment must be refunded to the Bank and all expenses incurred in the investigation and in recovering the payment shall be borne by the maker of the false dispute. In addition, police report will be lodged against all false disputes.
Appears in 6 contracts
Samples: Debit Card Agreement, Debit Card Agreement, Debit Cardmember's Agreement
