Common use of DISPUTES AND ENQUIRIES Clause in Contracts

DISPUTES AND ENQUIRIES. 17A.1 Cardmember who has any query or wishes to raise any dispute may contact the Bank through any of the means provided in Clause 16.3 above. 17A.2 A Cardmember who wishes to raise any dispute will be required to furnish certain requisite particulars, including but not limited to the Cardmember’s name, the affected Credit Card Account, the date of the disputed transaction, amount of the disputed transaction, and reason why the Cardmember believes that it is a disputed transaction. All disputes will be investigated by the Bank and if found to be false, will be rejected. If payment had been made on the dispute, the payment must be refunded to the Bank and all expenses incurred in the investigation and in recovering the payment shall be borne by the maker of the false dispute. In addition, police report will be lodged against all false disputes.

DISPUTES AND ENQUIRIES. 17A.1 Cardmember who has any query or wishes to raise any dispute may contact the Bank through any of the means provided in Clause 16.3 above. 17A.2 A Cardmember who wishes to raise any dispute will be required to furnish certain requisite particulars, including but not limited to the Cardmember’s name, the affected Credit Card Accountaccount, the date of the disputed transaction, amount of the disputed transaction, and reason why the Cardmember believes that it is a disputed transaction. All disputes will be investigated by the Bank and if found to be false, will be rejected. If payment had been made on the dispute, the payment must be refunded to the Bank and all expenses incurred in the investigation and in recovering the payment shall be borne by the maker of the false dispute. In addition, police report will be lodged against all false disputes.