DISPUTES AND INCORRECT TRANSACTIONS. 9.1 If you have a reason to believe that a Transaction on your Account was unauthorised or was made incorrectly, you must inform us immediately by contacting Customer Services, but in any event within 13 months of the date of the relevant Transaction.
DISPUTES AND INCORRECT TRANSACTIONS. 9.1 If you (or an Account Manager or Cardholder) have a reason to believe that (i) a Transaction on your Account was unauthorised or was made incorrectly, (ii) a Physical Card is lost or stolen; or (iii) someone else (other than TPP) knows the security credentials or otherwise has unauthorised access to your Account and/or Card, you must inform us immediately by contacting Customer Services. After you notify us, we will replace a lost, stolen or misappropriated Physical Card and/or security credentials, as appropriate.
DISPUTES AND INCORRECT TRANSACTIONS. 9.1 If you have a reason to believe that a Transaction on your Account was unauthorised or was made incorrectly, you must inform us immediately by contacting Customer Services, but in any event within the timeframes required by the Card Scheme rules if the incorrect Transaction relates to a Virtual Card Transaction and for all other Transactions within 13 months of the date of the relevant Transaction.
DISPUTES AND INCORRECT TRANSACTIONS. 13.1 If you have a reason to believe that a transaction on your Account was unauthorised by you or a Cardholder, or was made incorrectly, you must informs us immediately by contacting Customer Services, but in any event within 13 months of the date of the relevant transaction.
DISPUTES AND INCORRECT TRANSACTIONS. 6.1 If you or the End User have a reason to believe that a payment from a Source Account initiated by us was unauthorised or was made incorrectly, the End User should contact their ASPSP to resolve their query and we will cooperate with the ASPSP’s investigation in to such payment. Where we believe that the incorrect payment was due to our error in respect of the part of the Payment Initiation we were responsible for, we will refund the incorrectly initiated payment back to the original Source Account.
DISPUTES AND INCORRECT TRANSACTIONS. 7.1 If you have a reason to believe that a payment from your Source Account initiated using our PIS was unauthorised or was made incorrectly, you can contact your ASPSP to resolve your query and we will cooperate with the ASPSP’s investigation in to such payment. Where we believe that the incorrect payment was due to our error in respect of the part of the initiated payment we were responsible for, we will refund the incorrectly initiated payment back to the original Source Account.
DISPUTES AND INCORRECT TRANSACTIONS. 9.1 If you (or an Account Manager) have a reason to believe that (i) a Transaction on your Account was unauthorised or was made incorrectly, or (ii) someone else (other than TPP) knows the security credentials or otherwise has unauthorised access to your Account, you must inform us immediately by contacting Customer Services. After you notify us, we will replace lost, stolen or misappropriated security credentials, as appropriate.
