Common use of Disruption of Services Clause in Contracts

Disruption of Services. Ntrepid will provide support for any disruption of Services via telephone or e-mail, as determined by Ntrepid. Customer will report any suspected disruption in the Services to Ntrepid’s Network Operations Center (“NOC”) through the online ticketing system, by email or by telephone, and Ntrepid will log all such reports into a central tracking database. Ntrepid will use commercially reasonable efforts to respond to support requests and correct any performance issues with the Services as soon as reasonably practicable. Ntrepid will not be responsible for providing support if any issue with performance of the Services is caused by: (i) malfunction of Customer’s equipment or access to the Internet, (ii) abnormal use or (iii) any other cause not directly attributable to Ntrepid. To the extent that the source of such disruption is within the exclusive control of Ntrepid, Ntrepid will remedy the disruption within one business day of determining its source. If the source of the disruption is not within the exclusive control of Ntrepid, Ntrepid will notify Customer and attempt to identify the likely source of the disruption, if and to the extent Ntrepid is able to identify the likely source, and will cooperate with attempts by the responsible third party to resolve the source of the disruption as soon as possible. Customer shall cooperate with Ntrepid as reasonably requested to the extent necessary to provide said support services.

Disruption of Services. Ntrepid will provide support for any disruption of Services via telephone or e-mail, as aa ‘’determined by Ntrepid. Customer will report any suspected disruption in the Services to Ntrepid’s Network Operations Center (“NOC”) through the online ticketing system, by email or by telephone, and Ntrepid will log all such reports into a central tracking database. Ntrepid will use commercially reasonable efforts to respond to support requests and correct any performance issues with the Services as soon as reasonably practicable. Ntrepid will not be responsible for providing support if any issue with performance of the Services is caused by: (i) malfunction of Customer’s equipment or access to the Internet, (ii) abnormal use use; or (iii) any other cause not directly attributable to Ntrepid. To the extent that the source of such disruption is within the exclusive control of Ntrepid, Ntrepid will remedy the disruption within one (1) business day of determining its source. If the source of the disruption is not within the exclusive control of Ntrepid, Ntrepid will notify Customer and attempt to identify the likely source of the disruption, if and to the extent Ntrepid is able to identify the likely source, and will cooperate with attempts by the responsible third party to resolve the source of the disruption as soon as possible. Customer shall cooperate with Ntrepid as reasonably requested to the extent necessary to provide said support services.

Disruption of Services. Ntrepid will provide support for any disruption of Services via telephone or e-mail, as aa ‘’determined by NtrepidXxxxxxx. Customer will report any suspected disruption in the Services to Ntrepid’s Network Operations Center (“NOC”) through the online ticketing system, by email or by telephone, and Ntrepid will log all such reports into a central tracking database. Ntrepid will use commercially reasonable efforts to respond to support requests and correct any performance issues with the Services as soon as reasonably practicable. Ntrepid will not be responsible for providing support if any issue with performance of the Services is caused by: (i) malfunction of Customer’s equipment or access to the Internet, (ii) abnormal use use; or (iii) any other cause not directly attributable to Ntrepid. To the extent that the source of such disruption is within the exclusive control of Ntrepid, Ntrepid will remedy the disruption within one (1) business day of determining its source. If the source of the disruption is not within the exclusive control of Ntrepid, Ntrepid will notify Customer and attempt to identify the likely source of the disruption, if and to the extent Ntrepid is able to identify the likely source, and will cooperate with attempts by the responsible third party to resolve the source of the disruption as soon as possible. Customer shall cooperate with Ntrepid as reasonably requested to the extent necessary to provide said support services.