DISTRIBUTOR'S TECHNICAL SUPPORT OBLIGATION Sample Clauses
The "Distributor's Technical Support Obligation" clause defines the distributor's responsibility to provide technical assistance related to the products or services they distribute. This typically includes offering troubleshooting help, answering product-related questions, and possibly providing training or documentation to customers or resellers. By clearly outlining these support duties, the clause ensures that end users receive necessary assistance, thereby maintaining product satisfaction and reducing the burden on the manufacturer or supplier.
DISTRIBUTOR'S TECHNICAL SUPPORT OBLIGATION. For the term of this Agreement, DISTRIBUTOR shall require that its VARs take responsibility for providing First Line Support for the Products to End Users, and DISTRIBUTOR shall provide Second Line Support for the Products to its VARs. GUPTA has no obligation to accept support requests directly from DISTRIBUTOR's VAR or its End Users.
DISTRIBUTOR'S TECHNICAL SUPPORT OBLIGATION. DISTRIBUTOR_________ GUPTA________ GUPTA PREMIUM International Distribution Agreement [GUPTA LOGO] For the term of this Agreement, DISTRIBUTOR shall require that its VARs take responsibility for providing First Line Support for the Products to End Users, and DISTRIBUTOR shall provide Second Line Support for the Products to its VARs. GUPTA has no obligation to accept support requests directly from DISTRIBUTOR's VAR or its End Users.