Documentation of Transfer. If you initiate a transfer at an electronic terminal, you can request to receive a copy of the deposit/withdrawal slip at the time the transaction is originated. You will also receive on a monthly basis a statement of your account activity. Error Resolution – Telephone us at 0-000-000-0000 or write us at Trademark FCU, 00 Xxxxxx Xxxxx, Xxxxxxx, Xxxxx 00000 AS SOON AS YOU CAN if you think your statement or receipt is wrong, or if you need more information about a transaction listed on the statement or receipt. We must hear from you no later than 60 days after we send you the FIRST statement on which the problem or error appeared. Provide the following information: (1) Your name and account number; (2) Describe the error or the transfer you are unsure about, and a clear explanation of why you believe it is an error, or why you need more information; (3) The dollar amount of the suspected error. If you tell us orally, we may require that you send your complaint or question in writing within 10 business days. We will tell you the results of our investigation within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for purchases for the amount you think is in error, so you will have the use of the money during the time it takes to complete our investigation. If we ask you to put your complaint or question in writing and do not receive it within 10 business days, we may not credit your account. For errors involving new accounts, point- of-sale, or foreign initiated transactions, we may take up to 90 days to investigate your complaint or questions. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error. We will tell you the results within 3 business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. Overdrafts - If any withdrawal(s) with your card creates a negative balance in your account, you shall repay to us the amount of such overdraft, including customary and usual overdraft charges in the same manner as any other overdraft on such an account. Cancellation - Your card and PIN remain our property and immediate surrender of either may be required by us at any time. We may cancel the card, PIN, and/or electronic fund transfer privileges at any time without notice or cause. Any cancellation or termination shall not affect any of your existing liability to us. Liability – If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance: If, through no fault of ours, you do not have enough money in your account to make the transfer; if the transfer would go over the credit limit on your overdraft line; if the automated teller machine where you are making the transfer does not have enough cash; if the terminal or system was not working properly and you knew about the breakdown when you started the transfer; if circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken; if we have reason to believe that transactions involving your account may be unauthorized, fraudulent, illegal or otherwise improper. We expressly disclaim all warranties that the components, including, but not limited to, cards and terminals, shall function properly or be available for use. Consumer reports (credit reports) may be obtained in connection with any request for a Visa Check Card. If you request, (1) you will be informed whether or not consumer reports were obtained; and (2) if reports were obtained, you will be informed of the names and addresses of the consumer reporting agencies (credit bureaus) that furnished the reports.
Appears in 4 contracts
Samples: Membership Agreement, Membership Agreement, Membership Agreement
Documentation of Transfer. If you initiate a transfer at an electronic terminal, you can request to receive a copy of the deposit/withdrawal slip at the time the transaction is originated. You will also receive on a monthly basis a statement of your account activityaccountactivity. Error Resolution – Telephone us at 0-000-000-0000 or write us at Trademark FCU, 00 Xxxxxx Xxxxx, Xxxxxxx, Xxxxx 00000 AS SOON AS YOU CAN if you think your statement or receipt is wrong, or if you need more information about a transaction listed on the statement or receipt. We must hear from you no later than 60 days after we send you the FIRST statement on which the problem or error appeared. Provide the following information: (1) Your name and account number; (2) Describe the error or the transfer you are unsure about, and a clear explanation of why you believe it is an error, or why you need more information; (3) The dollar amount of the suspected error. If you tell us orally, we may require that you send your complaint or question in writing within 10 business days. We will tell you the results of our investigation within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for purchases for the amount you think is in error, so you will have the use of the money during the time it takes to complete our investigation. If we ask you to put your complaint or question in writing and do not receive it within 10 business days, we may not credit your account. For errors involving new accounts, point- of-sale, or foreign initiated transactions, we may take up to 90 days to investigate your complaint or questions. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error. We will tell you the results within 3 business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. Overdrafts - If any withdrawal(s) with your card creates a negative balance in your account, you shall repay to us the amount of such overdraft, including customary and usual overdraft charges in the same manner as any other overdraft on such an account. Cancellation - Your card and PIN remain our property and immediate surrender of either may be required by us at any time. We may cancel the card, PIN, and/or electronic fund transfer privileges at any time without notice or cause. Any cancellation or termination shall not affect any of your existing liability to us. Liability – If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance: If, through no fault of ours, you do not have enough money in your account to make the transfer; if the transfer would go over the credit limit on your overdraft line; if the automated teller machine where you are making the transfer does not have enough cash; if the terminal or system was not working properly and you knew about the breakdown when you started the transfer; if circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken; if we have reason to believe that transactions involving your account may be unauthorized, fraudulent, illegal or otherwise improper. We expressly disclaim all warranties that the components, including, but not limited to, cards and terminals, shall function properly or be available for use. Consumer reports (credit reports) may be obtained in connection with any request for a Visa Check Card. If you request, (1) you will be informed whether or not consumer reports were obtained; and (2) if reports were obtained, you will be informed of the names and addresses of the consumer reporting agencies (credit bureaus) that furnished the reports.
Appears in 1 contract
Samples: Membership Agreement
Documentation of Transfer. If you initiate a transfer at an electronic terminal, you can request to receive a copy of the deposit/withdrawal slip transaction receipt at the time the transaction is originated. You will also receive on a monthly basis a statement of your account activityaccountactivity. Error Resolution – Telephone us at 0-000-000-0000 or write us at Trademark FCU, 00 Xxxxxx Xxxxx, Xxxxxxx, Xxxxx 00000 AS SOON AS YOU CAN if you think your statement or receipt is wrong, or if you need more information about a transaction listed on the statement or receipt. We must hear from you no later than 60 days after we send you the FIRST statement on which the problem or error appeared. Provide the following information: (1) Your name and account number; (2) Describe the error or the transfer you are unsure about, and a clear explanation of why you believe it is an error, or why you need more information; (3) The dollar amount of the suspected error. If you tell us orally, we may require that you send your complaint or question in writing within 10 business days. We will tell you the results of our investigation within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for purchases for the amount you think is in error, so you will have the use of the money during the time it takes to complete our investigation. If we ask you to put your complaint or question in writing and do not receive it within 10 business days, we may not credit your account. For errors involving new accounts, point- of-sale, or foreign initiated transactions, we may take up to 90 days to investigate your complaint or questions. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error. We will tell you the results within 3 business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. Overdrafts - If any withdrawal(s) with your card creates a negative balance in your account, you shall repay to us the amount of such overdraft, including customary and usual overdraft charges in the same manner as any other overdraft on such an account. Cancellation - Your card and PIN remain our property and immediate surrender of either may be required by us at any time. We may cancel the card, PIN, and/or electronic fund transfer privileges at any time without notice or cause. Any cancellation or termination shall not affect any of your existing liability to us. Liability – If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance: If, through no fault of ours, you do not have enough money in your account to make the transfer; if the transfer would go over the credit limit on your overdraft line; if the automated teller machine where you are making the transfer does not have enough cash; if the terminal or system was not working properly and you knew about the breakdown when you started the transfer; if circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken; if we have reason to believe that transactions involving your account may be unauthorized, fraudulent, illegal or otherwise improper. We expressly disclaim all warranties that the components, including, but not limited to, cards and terminals, shall function properly or be available for use. Consumer reports (credit reports) may be obtained in connection with any request for a Visa Check Card. If you request, (1) you will be informed whether or not consumer reports were obtained; and (2) if reports were obtained, you will be informed of the names and addresses of the consumer reporting agencies (credit bureaus) that furnished the reports.and
Appears in 1 contract
Samples: Membership Agreement