Duties and Responsibilities of USBFS. USBFS shall: A. Make Electronic Services available 24 hours a day, 7 days a week, subject to scheduled maintenance and events outside of USBFS’s reasonable control. Unless an emergency is encountered, no routine maintenance will occur during the hours of 8:00 a.m. to 3:00 p.m. Central Time. B. Provide installation services, which shall include review and approval of the Trusts’ network requirements, recommending method of establishing (and, as applicable, cooperate with the Trusts to implement and maintain) a hypertext link between the Electronic Services site and the Trusts’ web site(s) and testing the network connectivity and performance. C. Maintain and support the Electronic Services, which shall include providing error corrections, minor enhancements and interim upgrades to the Electronic Services that are made generally available to the Electronic Services customers and providing help desk support to provide assistance to the Trusts’ employees and agents with their use of the Electronic Services. Maintenance and support, as used herein, shall not include (i) access to or use of any substantial added functionality, new interfaces, new architecture, new platforms, new versions or major development efforts, unless made generally available by USBFS to the Electronic Services customers, as determined solely by USBFS or (ii) maintenance of customized features. D. Establish systems to guide, assist and permit End Users (as defined below) who access the Electronic Services site from the Trusts’ web site(s) to electronically perform inquiries and create and transmit transaction requests to USBFS. E. Address and mail, at the Trusts’ expense, notification and promotional mailings and other communications provided by the Trust to shareholders regarding the availability of the Electronic Services. F. Issue to each shareholder, financial adviser or other person or entity who desires to make inquiries concerning the Trusts or perform transactions in accounts with the Trusts using any of the Electronic Services (the “End User”) a unique personal identification number (“PIN”) for authentication purposes, which may be changed upon an End User’s reasonable request in accordance with policies to be determined by USBFS and the Trusts. USBFS will require the End User to provide his/her PIN in order to access the Electronic Services. G. Prepare and process new account applications received through the Electronic Services from shareholders determined by the Trusts to be eligible for such services and in connection with such, the Trust agrees as follows: (1) to permit the establishment of shareholder bank account information over the Internet in order to facilitate purchase activity through ACH; and (2) the Trusts shall be responsible for any resulting gain/loss liability associated with the ACH process. H. Provide the End User with a transaction confirmation number for each completed purchase, redemption, or exchange of the Trusts’ shares upon completion of the transaction. I. Utilize encryption and secure transport protocols intended to prevent fraud and ensure confidentiality of End User accounts and transactions. In no event shall USBFS use encryption weaker than 128-bit encryption, or weaker than any stronger technology industry standard that becomes common for use in similar applications. USBFS will take reasonable actions, including periodic scans of Internet interfaces and the Electronic Services, to protect the Internet web site that provides the Electronic Services and related network, against viruses, worms and other data corruption or disabling devices, and unauthorized, fraudulent or illegal use, by using appropriate anti-virus and intrusion detection software and by adopting such other security procedures as may be necessary. J. Inform the Trusts promptly of any malfunctions, problems, errors or service interruptions with respect to the Electronic Services of which USBFS becomes aware. K. Exercise reasonable efforts to maintain all on-screen disclaimers and copyright, trademark and service xxxx notifications, if any, provided by the Trusts to USBFS in writing from time to time, and all “point and click” features of the Electronic Services relating to shareholder acknowledgment and acceptance of such disclaimers and notifications. L. Upon request, provide to the Trusts written procedures, which may be amended from time to time by USBFS with the written consent of the Trusts, regarding End User access to the Electronic Services. Such written procedures shall establish security standards for the Electronic Services. (1) Encryption/secure transport protocols. (2) End User lockout standards (e.g., lockout after three unsuccessful attempts to gain access to the Electronic Services). (3) PIN issuance and reissuance standards. (4) Access standards, including limits on access to End Users whose accounts are coded for privilege. (5) Automatic logoff standards (e.g., if the session is inactive for longer than 15 minutes). M. Provide the Trusts with daily reports of transactions listing all purchases or transfers made by each End User separately. USBFS shall also furnish the Trusts with monthly reports summarizing shareholder inquiry and transaction activity without listing all transactions. N. Annually engage a third party to audit its internal controls for the Electronic Services and compliance with all guidelines for the Electronic Services included herein and provide the Trusts promptly with a copy of the auditor’s report. O. Maintain its systems and perform its duties and obligations hereunder in accordance with all applicable laws, rules and regulations.
Appears in 2 contracts
Samples: Transfer Agent Servicing Agreement (Calamos Advisors Trust/Il), Transfer Agent Servicing Agreement (Calamos Investment Trust/Il)
Duties and Responsibilities of USBFS. USBFS shall:
A. Make Electronic Services available Provide access to the System 24 hours a day, 7 days a week, subject to scheduled maintenance and events outside of USBFS’s reasonable control. Unless an emergency is encountered, no routine maintenance will occur during the hours of 8:00 a.m. to 3:00 p.m. Central Time.
B. Provide installation servicesSupply necessary software to access the System, which shall include review and approval of the Trusts’ network requirements, recommending method of establishing (and, as applicable, cooperate with the Trusts to implement and maintain) a hypertext link between the Electronic Services site and the Trusts’ web site(s) and testing the network connectivity and performanceif necessary.
C. Provide training and connectivity support as outlined in the standard pricing model included herein.
D. Maintain and support the Electronic ServicesSystem, which shall include providing error corrections, minor enhancements and interim upgrades to the Electronic Services that are made generally available to the Electronic Services customers System and providing help desk support to provide assistance to the Trusts’ Trust’s employees and agents with their use of the Electronic ServicesSystem. Maintenance and support, as used herein, shall not include (i) access to or use of any substantial added functionality, new interfaces, new architecture, new platforms, new versions or major development efforts, unless made generally available by USBFS to the Electronic Services System customers, as determined solely by USBFS or (ii) maintenance of customized features.
D. E. Provide monthly invoices of fees as stated in the standard pricing model or the fee schedule (Exhibit B).
F. Establish systems to guide, guide assist and permit End Users (as defined below) who access the Electronic Services site System from the Trusts’ Trust’s web site(s) to electronically perform inquiries and create and transmit transaction requests to USBFS.
E. G. Address and mail, at the Trusts’ Trust’s expense, notification and promotional mailings and other communications provided by the Trust to shareholders regarding the availability of the Electronic ServicesSystem.
F. H. Issue to each shareholder, financial adviser or other person or entity who desires to make inquiries concerning the Trusts Trust or perform transactions in accounts with the Trusts Trust using any of the Electronic Services System (the “End User”) a unique personal identification number (“PIN”) user ID and password for authentication purposes, which may be changed upon an End User’s reasonable request in accordance with policies to be determined by USBFS and the TrustsTrust. USBFS will require the End User to provide use his/her PIN user ID and password in order to access the Electronic Services.
G. Prepare and process new account applications received through the Electronic Services from shareholders determined by the Trusts to be eligible for such services and in connection with such, the Trust agrees as follows:
(1) to permit the establishment of shareholder bank account information over the Internet in order to facilitate purchase activity through ACH; and
(2) the Trusts shall be responsible for any resulting gain/loss liability associated with the ACH process.
H. Provide the End User with a transaction confirmation number for each completed purchase, redemption, or exchange of the Trusts’ shares upon completion of the transactionSystem.
I. Utilize encryption and secure transport protocols intended to prevent fraud and ensure confidentiality of End User accounts and transactions. In no event shall USBFS use encryption weaker than 128-bit encryption, or weaker than any stronger technology industry standard that becomes common for use in similar applications128 bit. USBFS will take reasonable actions, including periodic scans of Internet interfaces and the Electronic ServicesSystem, to protect the Internet web site that provides the Electronic Services System and related network, against viruses, worms and other data corruption or disabling devices, and unauthorized, fraudulent or illegal use, by using appropriate anti-virus and intrusion detection software and by adopting such other security procedures as may be necessary.
J. Inform the Trusts promptly of any malfunctions, problems, errors or service interruptions with respect to the Electronic Services of which USBFS becomes aware.
K. Exercise reasonable efforts to maintain all on-screen disclaimers Establish and copyright, trademark and service xxxx notifications, if any, provided by the Trusts to USBFS in writing from time to time, and all “point and click” features of the Electronic Services relating to shareholder acknowledgment and acceptance of such disclaimers and notifications.
L. Upon request, provide to the Trusts Trust written procedures, which may be amended from time to time by USBFS with the written consent of the TrustsTrust, regarding End User access to the Electronic ServicesSystem. Such written procedures shall establish security standards for the Electronic Services.System, including, without limitation:
(1) Encryption/secure transport protocols.
(2) End User lockout standards (e.g., lockout after three unsuccessful attempts to gain access to the Electronic ServicesSystem).
(3) PIN User ID and password issuance and reissuance re-issuance standards.
(4) Access standards, including limits on access to End Users whose accounts are coded for privilege.
(5) Automatic logoff standards (e.g., if the session is inactive for longer than 15 minutes).
M. Provide K. Ensure that the Trusts with daily reports of transactions listing all purchases or transfers made by each End User separately. USBFS shall also furnish HTTPS Server is accessible via the Trusts with monthly reports summarizing shareholder inquiry and transaction activity without listing all transactionsInternet.
N. Annually engage a third party to audit its internal controls for the Electronic Services and compliance with all guidelines for the Electronic Services included herein and provide the Trusts promptly with a copy of the auditor’s report.
O. Maintain its systems and perform its duties and obligations hereunder in accordance with all applicable laws, rules and regulations.
Appears in 1 contract
Samples: Fund Administration Servicing Agreement (Direxion Funds)
Duties and Responsibilities of USBFS. USBFS shall:
A. Make Electronic Services available 24 hours a day, 7 days a week, subject to scheduled maintenance and events outside of USBFS’s reasonable control. Unless an emergency is encountered, no routine maintenance will occur during the hours of 8:00 a.m. to 3:00 p.m. Central Time.
B. Provide installation services, which shall include review and approval of the Trusts’ network requirements, recommending method of establishing (and, as applicable, cooperate with the Trusts to implement and maintain) a hypertext link between the Electronic Services site and the Trusts’ web site(s) and testing the network connectivity and performance.
C. Maintain and support the Electronic Services, which shall include providing error corrections, minor enhancements and interim upgrades to the Electronic Services that are made generally available to the Electronic Services customers and providing help desk support to provide assistance to the Trusts’ employees and agents with their use of the Electronic Services. Maintenance and support, as used herein, shall not include (i) access to or use of any substantial added functionality, new interfaces, new architecture, new platforms, new versions or major development efforts, unless made generally available by USBFS to the Electronic Services customers, as determined solely by USBFS or (ii) maintenance of customized features.
D. Establish systems to guide, assist and permit End Users (as defined below) who access the Electronic Services site from the Trusts’ web site(s) to electronically perform inquiries and create and transmit transaction requests to USBFS.
E. Address and mail, at the Trusts’ expense, notification and promotional mailings and other communications provided by the Trust to shareholders regarding the availability of the Electronic Services.
F. Issue to each shareholder, financial adviser or other person or entity who desires to make inquiries concerning the Trusts or perform transactions in accounts with the Trusts using any of the Electronic Services (the “End User”) a unique personal identification number (“PIN”) for authentication purposes, which may be changed upon an End User’s reasonable request in accordance with policies to be determined by USBFS and the Trusts. USBFS will require the End User to provide his/her PIN in order to access the Electronic Services.
G. Prepare and process new account applications received through the Electronic Services from shareholders determined by the Trusts to be eligible for such services and in connection with such, the Trust agrees Trusts agree as follows:
(1) to permit the establishment of shareholder bank account information over the Internet in order to facilitate purchase activity through ACH; and
(2) the Trusts shall be responsible for any resulting gain/loss liability associated with the ACH process.
H. Provide the End User with a transaction confirmation number for each completed purchase, redemption, or exchange of the Trusts’ shares upon completion of the transaction.
I. Utilize In addition to the requirements of Section 11 of the Agreement, utilize encryption and secure transport protocols intended to prevent fraud and ensure confidentiality of End User accounts and transactions. In no event shall USBFS use encryption weaker than 128-bit encryption, encryption or weaker than any stronger technology industry standard that becomes common for use in similar applications. USBFS will take reasonable actions, including periodic scans of Internet interfaces and the Electronic Services, to protect the Internet web site that provides the Electronic Services and related network, against viruses, worms and other data corruption or disabling devices, and unauthorized, fraudulent or illegal use, by using appropriate anti-virus and intrusion detection software and by adopting such other security procedures as may be necessary.
J. Inform the Trusts promptly of any malfunctions, problems, errors or service interruptions with respect to the Electronic Services of which USBFS becomes aware.
K. Exercise reasonable efforts to maintain all on-screen disclaimers and copyright, trademark and service xxxx notifications, if any, provided by the Trusts to USBFS in writing from time to time, and all “point and click” features of the Electronic Services relating to shareholder acknowledgment and acceptance of such disclaimers and notifications.
L. Upon request, Establish and provide to the Trusts written procedures, which may be amended from time to time by USBFS with the written consent of the Trusts, regarding End User access to the Electronic Services. Such written procedures shall establish security standards for the Electronic Services.
(1) Encryption/secure transport protocols.
(2) End User lockout standards (e.g., lockout after three unsuccessful attempts to gain access to the Electronic Services).
(3) PIN issuance and reissuance standards.
(4) Access standards, including limits on access to End Users whose accounts are coded for privilege.
(5) Automatic logoff standards (e.g., if the session is inactive for longer than 15 minutes)Services that comply with applicable law.
M. Provide the Trusts with daily reports of transactions listing all purchases or transfers made by each End User separately. USBFS shall also furnish the Trusts with monthly reports summarizing shareholder inquiry and transaction activity without listing all transactions.
N. Annually engage a third party to audit its internal controls for the Electronic Services and compliance with all guidelines for the Electronic Services included herein and provide the Trusts promptly with a copy of the auditor’s report.
O. Maintain its systems and perform its duties and obligations hereunder in accordance with all applicable laws, rules and regulations.
Appears in 1 contract
Samples: Transfer Agent Servicing Agreement (Calamos Investment Trust/Il)
Duties and Responsibilities of USBFS. USBFS shall:
A. Make Electronic Services the Internet Service available 24 hours a day, 7 days a week, subject to scheduled maintenance and events outside of USBFS’s USBFS reasonable control. Unless an emergency is encountered, no routine maintenance will occur during the hours of 8:00 a.m. to 3:00 p.m. Central Time.
B. Provide installation servicesservices for Electronic Services, which shall include review and approval of the TrustsFunds’ network requirements, recommending method of establishing (and, as applicable, cooperate with the Trusts Funds to implement and maintain) a hypertext link between the Electronic Services site and the TrustsFunds’ web site(s) and testing the network connectivity and performance.
C. Maintain and support the Electronic Services, which shall include providing error corrections, minor enhancements and interim upgrades to the Electronic Services that are made generally available to the Electronic Services customers and providing help desk support to provide assistance to the TrustsFunds’ employees and agents with their use of the Electronic Services. Maintenance and support, as used herein, shall not include (i) access to or use of any substantial added functionality, new interfaces, new architecture, new platforms, new versions or major development efforts, unless made generally available by USBFS to the Electronic Services customers, as determined solely by USBFS or (ii) maintenance of customized features.
D. Establish systems to guide, assist and permit End Users (as defined belowabove) who access the Electronic Services site from the TrustsFunds’ web site(s) to electronically perform inquiries and create and transmit transaction requests to USBFS.
E. Address and mail, at the Trusts’ each applicable Fund’s expense, notification and promotional mailings and other communications provided by the Trust a Fund to shareholders regarding the availability of the Electronic Services.
F. Issue to each shareholder, financial adviser or other person or entity who desires to make inquiries concerning the Trusts or perform transactions in accounts with the Trusts using any of the Electronic Services (the “End User”) a unique personal identification number (“PIN”) for authentication purposes, which may be changed upon an End User’s reasonable request in accordance with policies to be determined by USBFS and the Trusts. USBFS will require the End User to provide his/her PIN in order to access the Electronic Services.
G. Prepare and process new account applications received through the Electronic Services Internet Service from shareholders determined by the Trusts Fund to be eligible for such services and in connection with such, the Trust Fund agrees as follows:
(1) . to permit the establishment of shareholder bank account information over the Internet in order to facilitate purchase activity through ACH; and
(2) . the Trusts applicable Fund shall be responsible for any resulting gain/loss liability associated with the ACH process.
H. G. Provide the End User with a transaction confirmation number for each completed purchase, redemption, or exchange of the Trusts’ applicable Fund’s shares upon completion of the transaction.
I. H. Utilize commercially reasonable encryption and secure transport protocols intended to prevent fraud and ensure confidentiality of End User accounts and transactions. In no event shall USBFS use encryption weaker than 128-bit encryption, or weaker than any stronger technology industry standard that becomes common for use in similar applications. USBFS will take reasonable actions, including periodic scans of Internet interfaces and the Electronic Services, to protect the Internet web site site(s) that provides provide the Electronic Services and related networknetwork(s), against viruses, worms and other data corruption or disabling devices, and unauthorized, fraudulent or illegal use, by using appropriate anti-virus and intrusion detection software and by adopting such other security procedures as may be necessary.
J. I. Inform the Trusts Funds promptly of any malfunctions, problems, errors or service interruptions with respect to the Electronic Services of which USBFS becomes aware.
K. J. Exercise reasonable efforts to maintain all on-screen disclaimers and copyright, trademark and service xxxx notifications, if any, provided by the Trusts Funds to USBFS in writing from time to time, and all “point and click” features of the Electronic Services relating to shareholder acknowledgment and acceptance of such disclaimers and notifications.
L. Upon request, K. Establish and provide to the Trusts Funds written procedures, which may be amended from time to time by USBFS with the written consent of the TrustsFunds, regarding End User access to the Electronic Services. Such written procedures shall establish Services and that are reasonably designed to protect the security standards for and confidentiality of information relating to the Electronic ServicesFunds and End Users.
(1) Encryption/secure transport protocols.
(2) End User lockout standards (e.g., lockout after three unsuccessful attempts to gain access to the Electronic Services).
(3) PIN issuance and reissuance standards.
(4) Access standards, including limits on access to End Users whose accounts are coded for privilege.
(5) Automatic logoff standards (e.g., if the session is inactive for longer than 15 minutes).
M. L. Provide the Trusts Funds with daily reports of transactions listing all purchases or transfers made by each End User separately. USBFS shall also furnish the Trusts Funds with monthly reports summarizing shareholder inquiry and transaction activity without listing all transactions.
N. M. Annually engage a third party to audit its internal controls for the Electronic Services and compliance with all guidelines for the Electronic Services included herein and provide the Trusts promptly Funds with a copy of the auditor’s reportreport promptly.
O. N. Maintain its systems and perform its duties and obligations hereunder in accordance with all applicable laws, rules and regulations.
O. Be responsible for timely and adequately notifying User via e-mail that the User’s E-Statement is available at the appropriate Internet site.
P. Ensure the E-Statement is available for the User on the Funds’ Internet site for a minimum period of 24 months after delivery.
Appears in 1 contract
Samples: Transfer Agent Servicing Agreement (Wilshire Mutual Funds Inc)
Duties and Responsibilities of USBFS. USBFS shall:
A. Make Electronic Services the Internet Service available 24 hours a day, 7 days a week, subject to scheduled maintenance and events outside of USBFS’s reasonable control. Unless an emergency is encountered, no routine maintenance will occur during the hours of 8:00 a.m. to 3:00 p.m. Central Time.
B. Provide installation servicesservices for Electronic Services, which shall include review and approval of the Trusts’ Trust’s network requirements, recommending method of establishing (and, as applicable, cooperate with the Trusts Trust to implement and maintain) a hypertext link between the Electronic Services site and the Trusts’ Trust’s web site(s) and testing the network connectivity and performance.
C. Maintain and support the Electronic Services, which shall include providing error corrections, minor enhancements and interim upgrades to the Electronic Services that are made generally available to the Electronic Services customers and providing help desk support to provide assistance to the Trusts’ Trust’s employees and agents with their use of the Electronic Services. Maintenance and support, as used herein, shall not include (i) access to or use of any substantial added functionality, new interfaces, new architecture, new platforms, new versions or major development efforts, unless made generally available by USBFS to the Electronic Services customers, as determined solely by USBFS or (ii) maintenance of customized features.
D. Establish systems to guide, assist and permit End Users (as defined belowabove) who access the Electronic Services site from the Trusts’ Trust’s web site(s) to electronically perform inquiries and create and transmit transaction requests to USBFS.
E. Address and mail, at the Trusts’ each applicable Fund’s expense, notification and promotional mailings and other communications provided by the Trust Fund to shareholders regarding the availability of the Electronic Services.
F. Issue to each shareholder, financial adviser or other person or entity who desires to make inquiries concerning the Trusts or perform transactions in accounts with the Trusts using any of the Electronic Services (the “End User”) a unique personal identification number (“PIN”) for authentication purposes, which may be changed upon an End User’s reasonable request in accordance with policies to be determined by USBFS and the Trusts. USBFS will require the End User to provide his/her PIN in order to access the Electronic Services.
G. Prepare and process new account applications received through the Electronic Services Internet Service from shareholders determined by the Trusts Trust to be eligible for such services and in connection with such, the Trust agrees as follows:
(1) to permit the establishment of shareholder bank account information over the Internet in order to facilitate purchase activity through ACH; and
(2) the Trusts applicable Fund shall be responsible for any resulting gain/loss liability associated with the ACH process.
H. G. Provide the End User with a transaction confirmation number for each completed purchase, redemption, or exchange of the Trusts’ applicable Fund’s shares upon completion of the transaction.
I. H. Utilize commercially reasonable encryption and secure transport protocols intended to prevent fraud and ensure confidentiality of End User accounts and transactions. In no event shall USBFS use encryption weaker than 128-bit encryption, or weaker than any stronger technology industry standard that becomes common for use in similar applications. USBFS will take reasonable actions, including periodic scans of Internet interfaces and the Electronic Services, to protect the Internet web site site(s) that provides provide the Electronic Services and related networknetwork(s), against viruses, worms and other data corruption or disabling devices, and unauthorized, fraudulent or illegal use, by using appropriate anti-virus and intrusion detection software and by adopting such other security procedures as may be necessary.
J. I. Inform the Trusts Trust promptly of any malfunctions, problems, errors or service interruptions with respect to the Electronic Services of which USBFS becomes aware.
K. J. Exercise reasonable efforts to maintain all on-screen disclaimers and copyright, trademark and service xxxx notifications, if any, provided by the Trusts Trust to USBFS in writing from time to time, and all “point and click” features of the Electronic Services relating to shareholder acknowledgment and acceptance of such disclaimers and notifications.
L. Upon request, K. Establish and provide to the Trusts Trust written procedures, which may be amended from time to time by USBFS with the written consent of the TrustsTrust, regarding End User access to the Electronic Services. Such written procedures shall establish Services and that are reasonably designed to protect the security standards for and confidentiality of information relating to the Electronic ServicesFund and End Users.
(1) Encryption/secure transport protocols.
(2) End User lockout standards (e.g., lockout after three unsuccessful attempts to gain access to the Electronic Services).
(3) PIN issuance and reissuance standards.
(4) Access standards, including limits on access to End Users whose accounts are coded for privilege.
(5) Automatic logoff standards (e.g., if the session is inactive for longer than 15 minutes).
M. L. Provide the Trusts Trust with daily reports of transactions listing all purchases or transfers made by each End User separately. USBFS shall also furnish the Trusts Trust with monthly reports summarizing shareholder inquiry and transaction activity without listing all transactions.
N. M. Annually engage a third party to audit its internal controls for the Electronic Services and compliance with all guidelines for the Electronic Services included herein and provide the Trusts promptly Trust with a copy of the auditor’s reportreport promptly.
O. N. Maintain its systems and perform its duties and obligations hereunder in accordance with all applicable laws, rules and regulations.
O. Be responsible for timely and adequately notifying User via e-mail that the User’s E-Statement is available at the appropriate Internet site.
P. Ensure the E-Statement is available for the User on the Trust’s Internet site for a minimum period of 24 months after delivery.
Appears in 1 contract
Samples: Transfer Agent Servicing Agreement (Brown Advisory Funds)
Duties and Responsibilities of USBFS. USBFS shall:
A. Make Electronic Services Shareholder Internet Service available 24 hours a day, 7 days a week, subject to scheduled maintenance and events outside of USBFS’s reasonable control. Unless an emergency is encountered, no routine maintenance will occur during the hours of 8:00 a.m. to 3:00 p.m. Central Time.
B. Provide installation servicesservices for Internet Service, which shall include review and approval of the Trusts’ Fund’s network requirements, recommending method of establishing (and, as applicable, cooperate with the Trusts Fund to implement and maintain) a hypertext link between the Electronic Services site and the Trusts’ Fund’s web site(s) and testing the network connectivity and performance.
C. Maintain and support the Electronic ServicesInternet Service, which shall include providing error corrections, minor enhancements and interim upgrades to the Electronic Services Internet Service that are made generally available to the Electronic Internet Services customers and providing help desk support to provide assistance to the Trusts’ Fund’s employees and agents with their use of the Electronic Internt Services. Maintenance and support, as used herein, shall not include (i) access to or use of any substantial added functionality, new interfaces, new architecture, new platforms, new versions or major development efforts, unless made generally available by USBFS to the Electronic Internet Services customers, as determined solely by USBFS or (ii) maintenance of customized features.
D. Establish systems to guide, assist and permit End Users (as defined below) who access the Electronic Internet Services site from the Trusts’ Fund’s web site(s) to electronically perform inquiries and create and transmit transaction requests to USBFS.
E. Address and mail, at the Trusts’ Fund’s expense, notification and promotional mailings and other communications provided by the Trust Fund to shareholders regarding the availability of the Electronic Internet Services.
F. Issue to each shareholder, financial adviser or other person or entity who desires to make inquiries concerning the Trusts or perform transactions in accounts with the Trusts using any of the Electronic Services (the “End User”) a unique personal identification number (“PIN”) for authentication purposes, which may be changed upon an End User’s reasonable request in accordance with policies to be determined by USBFS and the Trusts. USBFS will require the End User to provide his/her PIN in order to access the Electronic Services.
G. Prepare and process new account applications received through the Electronic Services Internet Service from shareholders determined by the Trusts Fund to be eligible for such services and in connection with such, the Trust Fund agrees as follows:
(1) to permit the establishment of shareholder bank account information over the Internet in order to facilitate purchase activity through ACH; and
(2) the Trusts Fund shall be responsible for any resulting gain/loss liability associated with the ACH process.
H. G. Provide the End User with a transaction confirmation number for each completed purchase, redemption, or exchange of the Trusts’ Fund’s shares upon completion of the transaction.
I. H. Utilize encryption and secure transport protocols intended to prevent fraud and ensure confidentiality of End User accounts and transactions. In no event shall USBFS use encryption weaker than 128-bit encryption, or weaker than any stronger technology industry standard that becomes common for use used in similar applications. USBFS will take reasonable actions, including periodic scans of Internet interfaces and the Electronic ServicesInternet Service, to protect the Internet web site that provides the Electronic Services Internet Service and related network, against viruses, worms and other data corruption or disabling devices, and unauthorized, fraudulent or illegal use, by using appropriate anti-virus and intrusion detection software and by adopting such other security procedures as may be necessary.
J. I. Inform the Trusts Fund promptly of any malfunctions, problems, errors or service interruptions with respect to the Electronic Internet Services of which USBFS becomes aware.
K. J. Exercise reasonable efforts to maintain all on-screen disclaimers and copyright, trademark and service xxxx notifications, if any, provided by the Trusts Fund to USBFS in writing from time to time, and all “point and click” features of the Electronic Services Internet Service relating to shareholder acknowledgment and acceptance of such disclaimers and notifications.
L. Upon request, K. Establish and provide to the Trusts Fund written procedures, which may be amended from time to time by USBFS with the written consent of the TrustsFund, regarding End User access to the Electronic Services. Such written procedures shall establish security standards for the Electronic ServicesInternet Service.
(1) Encryption/secure transport protocols.
(2) End User lockout standards (e.g., lockout after three unsuccessful attempts to gain access to the Electronic Services).
(3) PIN issuance and reissuance standards.
(4) Access standards, including limits on access to End Users whose accounts are coded for privilege.
(5) Automatic logoff standards (e.g., if the session is inactive for longer than 15 minutes).
M. L. Provide the Trusts Fund with daily reports of transactions listing all purchases or transfers made by each End User separately. USBFS shall also furnish the Trusts Fund with monthly reports summarizing shareholder inquiry and transaction activity without listing all transactions.
N. M. Annually engage a third party to audit its internal controls for the Electronic Services Internet Service and compliance with all guidelines for the Electronic Services Internet Service included herein and provide the Trusts promptly Fund with a copy of the auditor’s reportreport promptly.
O. N. Maintain its systems and perform its duties and obligations hereunder in accordance with all applicable laws, rules and regulations.
O. Be responsible for timely and adequately notifying User via e-mail that the User’s E-Statement is available at the appropriate Internet site.
P. Ensure the E-Statement is available for the User on the Fund’s Internet site for a minimum period of 24 months after delivery.
Appears in 1 contract
Samples: Transfer Agent Servicing Agreement (Tortoise Tax-Advantaged Social Infrastructure Fund, Inc.)
Duties and Responsibilities of USBFS. USBFS shall:
A. Make Electronic Services the Internet Service available 24 hours a day, 7 days a week, subject to scheduled maintenance and events outside of USBFS’s reasonable control. Unless an emergency is encountered, no routine maintenance will occur during the hours of 8:00 a.m. to 3:00 p.m. Central Time.
B. Provide installation servicesservices for Electronic Services, which shall include review and approval of the Trusts’ Fund’s network requirements, recommending method of establishing (and, as applicable, cooperate with the Trusts Fund to implement and maintain) a hypertext link between the Electronic Services site and the Trusts’ Fund’s web site(s) and testing the network connectivity and performance.
C. Maintain and support the Electronic Services, which shall include providing error corrections, minor enhancements and interim upgrades to the Electronic Services that are made generally available to the Electronic Services customers and providing help desk support to provide assistance to the Trusts’ Fund’s employees and agents with their use of the Electronic Services. Maintenance and support, as used herein, shall not include (i) access to or use of any substantial added functionality, new interfaces, new architecture, new platforms, new versions or major development efforts, unless made generally available by USBFS to the Electronic Services customers, as determined solely by USBFS or (ii) maintenance of customized features.
D. Establish systems to guide, assist and permit End Users (as defined belowabove) who access the Electronic Services site from the Trusts’ Fund’s web site(s) to electronically perform inquiries and create and transmit transaction requests to USBFS.
E. Address and mail, at the Trusts’ each applicable Fund’s expense, notification and promotional mailings and other communications provided by the Trust Fund to shareholders regarding the availability of the Electronic Services.
F. Issue to each shareholder, financial adviser or other person or entity who desires to make inquiries concerning the Trusts or perform transactions in accounts with the Trusts using any of the Electronic Services (the “End User”) a unique personal identification number (“PIN”) for authentication purposes, which may be changed upon an End User’s reasonable request in accordance with policies to be determined by USBFS and the Trusts. USBFS will require the End User to provide his/her PIN in order to access the Electronic Services.
G. Prepare and process new account applications received through the Electronic Services Internet Service from shareholders determined by the Trusts Fund to be eligible for such services and in connection with such, the Trust Fund agrees as follows:
(1) to permit the establishment of shareholder bank account information over the Internet in order to facilitate purchase activity through ACH; and
(2) the Trusts applicable Fund shall be responsible for any resulting gain/loss liability associated with the ACH process.
H. G. Provide the End User with a transaction confirmation number for each completed purchase, redemption, or exchange of the Trusts’ applicable Fund’s shares upon completion of the transaction.
I. H. Utilize commercially reasonable encryption and secure transport protocols intended to prevent fraud and ensure confidentiality of End User accounts and transactions. In no event shall USBFS use encryption weaker than 128-bit encryption, or weaker than any stronger technology industry standard that becomes common for use in similar applications. USBFS will take reasonable actions, including periodic scans of Internet interfaces and the Electronic Services, to protect the Internet web site site(s) that provides provide the Electronic Services and related networknetwork(s), against viruses, worms and other data corruption or disabling devices, and unauthorized, fraudulent or illegal use, by using appropriate anti-virus and intrusion detection software and by adopting such other security procedures as may be necessary.
J. I. Inform the Trusts Fund promptly of any malfunctions, problems, errors or service interruptions with respect to the Electronic Services of which USBFS becomes aware.
K. J. Exercise reasonable efforts to maintain all on-screen disclaimers and copyright, trademark and service xxxx notifications, if any, provided by the Trusts Fund to USBFS in writing from time to time, and all “point and click” features of the Electronic Services relating to shareholder acknowledgment and acceptance of such disclaimers and notifications.
L. Upon request, K. Establish and provide to the Trusts Fund written procedures, which may be amended from time to time by USBFS with the written consent of the TrustsFund, regarding End User access to the Electronic Services. Such written procedures shall establish Services and that are reasonably designed to protect the security standards for and confidentiality of information relating to the Electronic ServicesFund and End Users.
(1) Encryption/secure transport protocols.
(2) End User lockout standards (e.g., lockout after three unsuccessful attempts to gain access to the Electronic Services).
(3) PIN issuance and reissuance standards.
(4) Access standards, including limits on access to End Users whose accounts are coded for privilege.
(5) Automatic logoff standards (e.g., if the session is inactive for longer than 15 minutes).
M. L. Provide the Trusts Fund with daily reports of transactions listing all purchases or transfers made by each End User separately. USBFS shall also furnish the Trusts Fund with monthly reports summarizing shareholder inquiry and transaction activity without listing all transactions.
N. M. Annually engage a third party to audit its internal controls for the Electronic Services and compliance with all guidelines for the Electronic Services included herein and provide the Trusts promptly Fund with a copy of the auditor’s reportreport promptly.
O. N. Maintain its systems and perform its duties and obligations hereunder in accordance with all applicable laws, rules and regulations.
O. Be responsible for timely and adequately notifying User via e-mail that the User’s E-Statement is available at the appropriate Internet site.
P. Ensure the E-Statement is available for the User on the Fund’s Internet site for a minimum period of 24 months after delivery.
Appears in 1 contract
Samples: Transfer Agent Servicing Agreement (RBB Fund, Inc.)
Duties and Responsibilities of USBFS. USBFS shall:
A. Make Electronic Services available 24 hours a day, 7 days a week, subject to scheduled maintenance and events outside of USBFS’s reasonable control. Unless an emergency is encountered, no routine maintenance will occur during the hours of 8:00 a.m. to 3:00 6:00 p.m. Central Time.
B. Provide installation services, which shall include review and approval of the Trusts’ Company’s network requirements, recommending method of establishing (and, as applicable, cooperate with the Trusts Company to implement and maintain) a hypertext link between the Electronic Services site and the Trusts’ Company’s web site(s) and testing the network connectivity and performance.
C. Maintain and support the Electronic Services, which shall include providing error corrections, minor enhancements and interim upgrades to the Electronic Services that are made generally available to the Electronic Services customers and providing help desk support to provide assistance to the Trusts’ Company’s employees and agents with their use of the Electronic Services. Maintenance and support, as used herein, shall not include (i) access to or use of any substantial added functionality, new interfaces, new architecture, new platforms, new versions or major development efforts, unless made generally available by USBFS to the Electronic Services customers, as determined solely by USBFS or (ii) maintenance of customized features.
D. Establish systems to guide, assist and permit End Users (as defined below) who access the Electronic Services site from the Trusts’ Company’s web site(s) to electronically perform inquiries and create and transmit transaction requests to USBFS.
E. Address and mail, at the Trusts’ Company’s expense, notification and promotional mailings and other communications provided by the Trust Company to shareholders regarding the availability of the Electronic Services.
F. Issue to each shareholder, financial adviser or other person or entity who desires to make inquiries concerning the Trusts Company or perform transactions in accounts with the Trusts Company using any of the Electronic Services (the “End User”) a unique personal identification number (“PIN”) for authentication purposes, which may be changed upon an End User’s reasonable request in accordance with policies to be determined by USBFS and the TrustsCompany. USBFS will require the End User to provide his/her PIN in order to access the Electronic Services.
G. Prepare and process new account applications received through the Electronic Services from shareholders determined by the Trusts Company to be eligible for such services and in connection with such, the Trust Company agrees as follows:
(1) to permit the establishment of shareholder bank account information over the Internet in order to facilitate purchase activity through ACH; and
(2) the Trusts Company shall be responsible for any resulting gain/loss liability associated with the ACH process.
H. Provide the End User with a transaction confirmation number for each completed purchase, redemption, or exchange of the Trusts’ Company’s shares upon completion of the transaction.
I. Utilize encryption and secure transport protocols intended to prevent fraud and ensure confidentiality of End User accounts and transactions. In no event shall USBFS use encryption weaker than 128than128-bit encryption, or weaker than any stronger technology industry standard that becomes common for use in similar applications. USBFS will take reasonable actions, including periodic scans of Internet interfaces and the Electronic Services, to protect the Internet web site that provides the Electronic Services and related network, against viruses, worms and other data corruption or disabling devices, and unauthorized, fraudulent or illegal use, by using appropriate anti-virus detection and intrusion detection destructive software and by adopting such other security procedures as may be necessary.
J. Inform Monitor the Trusts telephone lines involved in providing the Electronic Services and inform the Company promptly of any malfunctions, problems, errors or service interruptions with respect to the Electronic Services of which USBFS becomes aware.
K. Exercise reasonable efforts to maintain all on-screen disclaimers and copyright, trademark and service xxxx notifications, if any, provided by the Trusts Company to USBFS in writing from time to time, and all “point and click” features of the Electronic Services relating to shareholder acknowledgment and acceptance of such disclaimers and notifications.
L. Upon request, Establish and provide to the Trusts Company written procedures, which may be amended from time to time by USBFS with the written consent of the TrustsCompany, regarding End User access to the Electronic Services. Such written procedures shall establish security standards for the Electronic Services., including, without limitation:
(1) Encryption/secure transport protocols.
(2) End User lockout standards (e.g., lockout after three unsuccessful attempts to gain access to the Electronic Services).
(3) PIN issuance and reissuance standards.
(4) Access standards, including limits on access to End Users whose accounts are coded for privilege.
(5) Automatic logoff standards (e.g., if the session is inactive for longer than 15 minutes).
M. Provide the Trusts Company with daily reports of transactions listing all purchases or transfers made by each End User separately. USBFS shall also furnish the Trusts Company with monthly reports summarizing shareholder inquiry and transaction activity without listing all transactions.
N. Annually engage a third party to audit its internal controls for the Electronic Services and compliance with all guidelines for the Electronic Services included herein and provide the Trusts promptly Company with a copy of the auditor’s reportreport promptly.
O. Maintain its systems and perform its duties and obligations hereunder in accordance with all applicable laws, rules and regulations.
Appears in 1 contract
Samples: Transfer Agent Servicing Agreement (Wintergreen Fund, Inc.)
Duties and Responsibilities of USBFS. USBFS shall:
A. Make Electronic Services available 24 hours a day, 7 days a week, subject to scheduled maintenance and events outside of USBFS’s reasonable control. Unless an emergency is encountered, no routine maintenance will occur during the hours of 8:00 a.m. to 3:00 p.m. Central Time.
B. Provide installation services, which shall include review and approval of the Trusts’ Trust’s network requirements, recommending method of establishing (and, as applicable, cooperate with the Trusts Trust to implement and maintain) a hypertext link between the Electronic Services site and the Trusts’ Trust’s web site(s) and testing the network connectivity and performance.
C. Maintain and support the Electronic Services, which shall include providing error corrections, minor enhancements and interim upgrades to the Electronic Services that are made generally available to the Electronic Services customers and providing help desk support to provide assistance to the Trusts’ Trust’s employees and agents with their use of the Electronic Services. Maintenance and support, as used herein, shall not include (i) access to or use of any substantial added functionality, new interfaces, new architecture, new platforms, new versions or major development efforts, unless made generally available by USBFS to the Electronic Services customers, as determined solely by USBFS or (ii) maintenance of customized features.
D. Establish systems to guide, assist and permit End Users (as defined below) who access the Electronic Services site from the Trusts’ Trust’s web site(s) to electronically perform inquiries and create and transmit transaction requests to USBFS.
E. Address and mail, at the Trusts’ Trust’s expense, notification and promotional mailings and other communications provided by the Trust to shareholders regarding the availability of the Electronic Services.
F. Issue to each shareholder, financial adviser or other person or entity who desires to make inquiries concerning the Trusts or perform transactions in accounts with the Trusts using any of the Electronic Services (the “End User”) a unique personal identification number (“PIN”) for authentication purposes, which may be changed upon an End User’s reasonable request in accordance with policies to be determined by USBFS and the Trusts. USBFS will require the End User to provide his/her PIN in order to access the Electronic Services.
G. Prepare and process new account applications received through the Electronic Services from shareholders determined by the Trusts Trust to be eligible for such services and in connection with such, the Trust agrees as follows:
(1) to permit the establishment of shareholder bank account information over the Internet in order to facilitate purchase activity through ACH; and
(2) the Trusts Trust shall be responsible for any resulting gain/loss liability associated with the ACH process.
H. G. Provide the End User with a transaction confirmation number for each completed purchase, redemption, or exchange of the Trusts’ Trust’s shares upon completion of the transaction.
I. H. Utilize encryption and secure transport protocols intended to prevent fraud and ensure confidentiality of End User accounts and transactions. In no event shall USBFS use encryption weaker than 128256-bit encryption, or weaker than any stronger technology industry standard that becomes common for use used in similar applications. USBFS will take reasonable actions, including periodic scans of Internet interfaces and the Electronic Services, to protect the Internet web site that provides the Electronic Services and related network, against viruses, worms and other data corruption or disabling devices, and unauthorized, fraudulent or illegal use, by using appropriate anti-virus and intrusion detection software and by adopting such other security procedures as may be necessary.
J. Inform I. Monitor the Trusts telephone lines involved in providing the Electronic Services and inform the Trust promptly of any malfunctions, problems, errors or service interruptions with respect to the Electronic Services of which USBFS becomes aware.
K. J. Exercise reasonable efforts to maintain all on-screen disclaimers and copyright, trademark and service xxxx notifications, if any, provided by the Trusts Trust to USBFS in writing from time to time, and all “point and click” features of the Electronic Services relating to shareholder acknowledgment and acceptance of such disclaimers and notifications.
L. Upon request, K. Establish and provide to the Trusts Trust written procedures, which may be amended from time to time by USBFS with the written consent of the TrustsTrust, regarding End User access to the Electronic Services. Such written procedures shall establish security standards for the Electronic Services.
(1) Encryption/secure transport protocols.
(2) End User lockout standards (e.g., lockout after three unsuccessful attempts to gain access to the Electronic Services).
(3) PIN issuance and reissuance standards.
(4) Access standards, including limits on access to End Users whose accounts are coded for privilege.
(5) Automatic logoff standards (e.g., if the session is inactive for longer than 15 minutes).
M. L. Provide the Trusts Trust with daily reports of transactions listing all purchases or transfers made by each End User separately. USBFS shall also furnish the Trusts Trust with monthly reports summarizing shareholder inquiry and transaction activity without listing all transactions.
N. M. Annually engage a third party to audit its internal controls for the Electronic Services and compliance with all guidelines for the Electronic Services included herein and provide the Trusts promptly Trust with a copy of the auditor’s reportreport promptly.
O. N. Maintain its systems and perform its duties and obligations hereunder in accordance with all applicable laws, rules and regulations.
Appears in 1 contract
Samples: Transfer Agent Servicing Agreement (Ariel Investment Trust)
Duties and Responsibilities of USBFS. USBFS shall:
A. Make Electronic Services the Internet Service available 24 hours a day, 7 days a week, subject to scheduled maintenance and events outside of USBFS’s USBFS reasonable control. Unless an emergency is encountered, no routine maintenance will occur during the hours of 8:00 a.m. to 3:00 p.m. Central Time.
B. Provide installation servicesservices for Electronic Services, which shall include review and approval of the TrustsFunds’ network requirements, recommending method of establishing (and, as applicable, cooperate with the Trusts Funds to implement and maintain) a hypertext link between the Electronic Services site and the TrustsFunds’ web site(s) and testing the network connectivity and performance.
C. Maintain and support the Electronic Services, which shall include providing error corrections, minor enhancements and interim upgrades to the Electronic Services that are made generally available to the Electronic Services customers and providing help desk support to provide assistance to the TrustsFunds’ employees and agents with their use of the Electronic Services. Maintenance and support, as used herein, shall not include (i) access to or use of any substantial added functionality, new interfaces, new architecture, new platforms, new versions or major development efforts, unless made generally available by USBFS to the Electronic Services customers, as determined solely by USBFS or (ii) maintenance of customized features.
D. Establish systems to guide, assist and permit End Users (as defined belowabove) who access the Electronic Services site from the TrustsFunds’ web site(s) to electronically perform inquiries and create and transmit transaction requests to USBFS.
E. Address and mail, at the Trusts’ each applicable Fund’s expense, notification and promotional mailings and other communications provided by the Trust a Fund to shareholders regarding the availability of the Electronic Services.
F. Issue to each shareholder, financial adviser or other person or entity who desires to make inquiries concerning the Trusts or perform transactions in accounts with the Trusts using any of the Electronic Services (the “End User”) a unique personal identification number (“PIN”) for authentication purposes, which may be changed upon an End User’s reasonable request in accordance with policies to be determined by USBFS and the Trusts. USBFS will require the End User to provide his/her PIN in order to access the Electronic Services.
G. Prepare and process new account applications received through the Electronic Services Internet Service from shareholders determined by the Trusts Fund to be eligible for such services and in connection with such, the Trust Fund agrees as follows:
(1) to permit the establishment of shareholder bank account information over the Internet in order to facilitate purchase activity through ACH; and
(2) the Trusts applicable Fund shall be responsible for any resulting gain/loss liability associated with the ACH process.
H. G. Provide the End User with a transaction confirmation number for each completed purchase, redemption, or exchange of the Trusts’ applicable Fund’s shares upon completion of the transaction.
I. H. Utilize commercially reasonable encryption and secure transport protocols intended to prevent fraud and ensure confidentiality of End User accounts and transactions. In no event shall USBFS use encryption weaker than 128-bit encryption, or weaker than any stronger technology industry standard that becomes common for use in similar applications. USBFS will take reasonable actions, including periodic scans of Internet interfaces and the Electronic Services, to protect the Internet web site site(s) that provides provide the Electronic Services and related networknetwork(s), against viruses, worms and other data corruption or disabling devices, and unauthorized, fraudulent or illegal use, by using appropriate anti-virus and intrusion detection software and by adopting such other security procedures as may be necessary.
J. I. Inform the Trusts Funds promptly of any malfunctions, problems, errors or service interruptions with respect to the Electronic Services of which USBFS becomes aware.
K. J. Exercise reasonable efforts to maintain all on-screen disclaimers and copyright, trademark and service xxxx notifications, if any, provided by the Trusts Funds to USBFS in writing from time to time, and all “point and click” features of the Electronic Services relating to shareholder acknowledgment and acceptance of such disclaimers and notifications.
L. Upon request, K. Establish and provide to the Trusts Funds written procedures, which may be amended from time to time by USBFS with the written consent of the TrustsFunds, regarding End User access to the Electronic Services. Such written procedures shall establish Services and that are reasonably designed to protect the security standards for and confidentiality of information relating to the Electronic ServicesFunds and End Users.
(1) Encryption/secure transport protocols.
(2) End User lockout standards (e.g., lockout after three unsuccessful attempts to gain access to the Electronic Services).
(3) PIN issuance and reissuance standards.
(4) Access standards, including limits on access to End Users whose accounts are coded for privilege.
(5) Automatic logoff standards (e.g., if the session is inactive for longer than 15 minutes).
M. L. Provide the Trusts Funds with daily reports of transactions listing all purchases or transfers made by each End User separately. USBFS shall also furnish the Trusts Funds with monthly reports summarizing shareholder inquiry and transaction activity without listing all transactions.
N. M. Annually engage a third party to audit its internal controls for the Electronic Services and compliance with all guidelines for the Electronic Services included herein and provide the Trusts promptly Funds with a copy of the auditor’s reportreport promptly.
O. N. Maintain its systems and perform its duties and obligations hereunder in accordance with all applicable laws, rules and regulations.
O. Be responsible for timely and adequately notifying User via e-mail that the User’s E-Statement is available at the appropriate Internet site.
P. Ensure the E-Statement is available for the User on the Funds’ Internet site for a minimum period of 24 months after delivery.
Appears in 1 contract
Samples: Transfer Agent Servicing Agreement (Wilshire Variable Insurance Trust)
Duties and Responsibilities of USBFS. USBFS shall:
A. Make Electronic Services the Internet Service available 24 hours a day, 7 days a week, subject to scheduled maintenance and events outside of USBFS’s reasonable control. Unless an emergency is encountered, no routine maintenance will occur during the hours of 8:00 a.m. to 3:00 p.m. Central Time.
B. Provide installation servicesservices for Electronic Services, which shall include review and approval of the Trusts’ Fund’s network requirements, recommending method of establishing (and, as applicable, cooperate with the Trusts Fund to implement and maintain) a hypertext link between the Electronic Services site and the Trusts’ Fund’s web site(s) and testing the network connectivity and performance.
C. Maintain and support the Electronic Services, which shall include providing error corrections, minor enhancements and interim upgrades to the Electronic Services that are made generally available to the Electronic Services customers and providing help desk support to provide assistance to the Trusts’ Fund’s employees and agents with their use of the Electronic Services. Maintenance and support, as used herein, shall not include (i) access to or use of any substantial added functionality, new interfaces, new architecture, new platforms, new versions or major development efforts, unless made generally available by USBFS to the Electronic Services customers, as determined solely by USBFS or (ii) maintenance of customized features.
D. Establish systems to guide, assist and permit End Users (as defined belowabove) who access the Electronic Services site from the Trusts’ Fund’s web site(s) to electronically perform inquiries and create and transmit transaction requests to USBFS.
E. Address and mail, at the Trusts’ each applicable Fund’s expense, notification and promotional mailings and other communications provided by the Trust Fund to shareholders regarding the availability of the Electronic Services.
F. Issue to each shareholder, financial adviser or other person or entity who desires to make inquiries concerning the Trusts or perform transactions in accounts with the Trusts using any of the Electronic Services (the “End User”) a unique personal identification number (“PIN”) for authentication purposes, which may be changed upon an End User’s reasonable request in accordance with policies to be determined by USBFS and the Trusts. USBFS will require the End User to provide his/her PIN in order to access the Electronic Services.
G. Prepare and process new account applications received through the Electronic Services Internet Service from shareholders determined by the Trusts Fund to be eligible for such services and in connection with such, the Trust Fund agrees as follows:
(1) to permit the establishment of shareholder bank account information over the Internet in order to facilitate purchase activity through ACH; and
(2) the Trusts applicable Fund shall be responsible for any resulting gain/loss liability associated with the ACH process.
H. G. Provide the End User with a transaction confirmation number for each completed purchase, redemption, or exchange of the Trusts’ applicable Fund’s shares upon completion of the transaction.
I. H. Utilize commercially reasonable encryption and secure transport protocols intended to prevent fraud and ensure confidentiality of End User accounts and transactions. In no event shall USBFS use encryption weaker than 128-bit encryption, or weaker than any stronger technology industry standard that becomes common for use in similar applications. USBFS will take reasonable actions, including periodic scans of Internet interfaces and the Electronic Services, to protect the Internet web site site(s) that provides provide the Electronic Services and related networknetwork(s), against viruses, worms and other data corruption or disabling devices, and unauthorized, fraudulent or illegal use, by using appropriate anti-virus and intrusion detection software and by adopting such other security procedures as may be necessary.
J. I. Inform the Trusts Fund promptly of any malfunctions, problems, errors or service interruptions with respect to the Electronic Services of which USBFS becomes aware.
K. J. Exercise reasonable efforts to maintain all on-screen disclaimers and copyright, trademark and service xxxx mxxx notifications, if any, provided by the Trusts Fund to USBFS in writing from time to time, and all “point and click” features of the Electronic Services relating to shareholder acknowledgment and acceptance of such disclaimers and notifications.
L. Upon request, K. Establish and provide to the Trusts Fund written procedures, which may be amended from time to time by USBFS with the written consent of the TrustsFund, regarding End User access to the Electronic Services. Such written procedures shall establish Services and that are reasonably designed to protect the security standards for and confidentiality of information relating to the Electronic ServicesFund and End Users.
(1) Encryption/secure transport protocols.
(2) End User lockout standards (e.g., lockout after three unsuccessful attempts to gain access to the Electronic Services).
(3) PIN issuance and reissuance standards.
(4) Access standards, including limits on access to End Users whose accounts are coded for privilege.
(5) Automatic logoff standards (e.g., if the session is inactive for longer than 15 minutes).
M. L. Provide the Trusts Fund with daily reports of transactions listing all purchases or transfers made by each End User separately. USBFS shall also furnish the Trusts Fund with monthly reports summarizing shareholder inquiry and transaction activity without listing all transactions.
N. M. Annually engage a third party to audit its internal controls for the Electronic Services and compliance with all guidelines for the Electronic Services included herein and provide the Trusts promptly Fund with a copy of the auditor’s reportreport promptly.
O. N. Maintain its systems and perform its duties and obligations hereunder in accordance with all applicable laws, rules and regulations.
O. Be responsible for timely and adequately notifying User via e-mail that the User’s E-Statement is available at the appropriate Internet site.
P. Ensure the E-Statement is available for the User on the Fund’s Internet site for a minimum period of 24 months after delivery.
Appears in 1 contract
Samples: Transfer Agent Servicing Agreement (Leuthold Funds Inc)
Duties and Responsibilities of USBFS. USBFS shall:
A. Make Electronic Services the Internet Service available 24 hours a day, 7 days a week, subject to scheduled maintenance and events outside of USBFS’s reasonable control. Unless an emergency is encountered, no routine maintenance will occur during the hours of 8:00 a.m. to 3:00 p.m. Central Time.
B. Provide installation servicesservices for Electronic Services, which shall include review and approval of the Trusts’ Trust’s network requirements, recommending method of establishing (and, as applicable, cooperate with the Trusts Trust to implement and maintain) a hypertext link between the Electronic Services site and the Trusts’ Trust’s web site(s) and testing the network connectivity and performance.
C. Maintain and support the Electronic Services, which shall include providing error corrections, minor enhancements and interim upgrades to the Electronic Services that are made generally available to the Electronic Services customers and providing help desk support to provide assistance to the Trusts’ Trust’s employees and agents with their use of the Electronic Services. Maintenance and support, as used herein, shall not include (i) access to or use of any substantial added functionality, new interfaces, new architecture, new platforms, new versions or major development efforts, unless made generally available by USBFS to the Electronic Services customers, as determined solely by USBFS or (ii) maintenance of customized features.
D. Establish systems to guide, assist and permit End Users (as defined belowabove) who access the Electronic Services site from the Trusts’ Trust’s web site(s) to electronically perform inquiries and create and transmit transaction requests to USBFS.
E. Address and mail, at the Trusts’ each applicable Fund’s expense, notification and promotional mailings and other communications provided by the Trust Fund to shareholders regarding the availability of the Electronic Services.
F. Issue to each shareholder, financial adviser or other person or entity who desires to make inquiries concerning the Trusts or perform transactions in accounts with the Trusts using any of the Electronic Services (the “End User”) a unique personal identification number (“PIN”) for authentication purposes, which may be changed upon an End User’s reasonable request in accordance with policies to be determined by USBFS and the Trusts. USBFS will require the End User to provide his/her PIN in order to access the Electronic Services.
G. Prepare and process new account applications received through the Electronic Services Internet Service from shareholders determined by the Trusts Trust to be eligible for such services and in connection with such, the Trust agrees as follows:
(1) to permit the establishment of shareholder bank account information over the Internet in order to facilitate purchase activity through ACH; and
(2) the Trusts applicable Fund shall be responsible for any resulting gain/loss liability associated with the ACH process.
H. G. Provide the End User with a transaction confirmation number for each completed purchase, redemption, or exchange of the Trusts’ applicable Fund’s shares upon completion of the transaction.
I. H. Utilize commercially reasonable encryption and secure transport protocols intended to prevent fraud and ensure confidentiality of End User accounts and transactions. In no event shall USBFS use encryption weaker than 128-bit encryption, or weaker than any stronger technology industry standard that becomes common for use in similar applications. USBFS will take reasonable actions, including periodic scans of Internet interfaces and the Electronic Services, to protect the Internet web site site(s) that provides provide the Electronic Services and related networknetwork(s), against viruses, worms and other data corruption or disabling devices, and unauthorized, fraudulent or illegal use, by using appropriate anti-virus and intrusion detection software and by adopting such other security procedures as may be necessary.
J. I. Inform the Trusts Trust promptly of any malfunctions, problems, errors or service interruptions with respect to the Electronic Services of which USBFS becomes aware.
K. J. Exercise reasonable efforts to maintain all on-screen disclaimers and copyright, trademark and service xxxx mxxx notifications, if any, provided by the Trusts Trust to USBFS in writing from time to time, and all “point and click” features of the Electronic Services relating to shareholder acknowledgment and acceptance of such disclaimers and notifications.
L. Upon request, K. Establish and provide to the Trusts Trust written procedures, which may be amended from time to time by USBFS with the written consent of the TrustsTrust, regarding End User access to the Electronic Services. Such written procedures shall establish Services and that are reasonably designed to protect the security standards for and confidentiality of information relating to the Electronic ServicesFund and End Users.
(1) Encryption/secure transport protocols.
(2) End User lockout standards (e.g., lockout after three unsuccessful attempts to gain access to the Electronic Services).
(3) PIN issuance and reissuance standards.
(4) Access standards, including limits on access to End Users whose accounts are coded for privilege.
(5) Automatic logoff standards (e.g., if the session is inactive for longer than 15 minutes).
M. L. Provide the Trusts Trust with daily reports of transactions listing all purchases or transfers made by each End User separately. USBFS shall also furnish the Trusts Trust with monthly reports summarizing shareholder inquiry and transaction activity without listing all transactions.
N. M. Annually engage a third party to audit its internal controls for the Electronic Services and compliance with all guidelines for the Electronic Services included herein and provide the Trusts promptly Trust with a copy of the auditor’s reportreport promptly.
O. N. Maintain its systems and perform its duties and obligations hereunder in accordance with all applicable laws, rules and regulations.
O. Be responsible for timely and adequately notifying User via e-mail that the User’s E-Statement is available at the appropriate Internet site.
P. Ensure the E-Statement is available for the User on the Trust’s Internet site for a minimum period of 24 months after delivery.
Appears in 1 contract
Samples: Transfer Agent Servicing Agreement (North Square Investments Trust)
Duties and Responsibilities of USBFS. USBFS shall:
A. Make Electronic Services available 24 hours a day, 7 days a week, subject to scheduled maintenance and events outside of USBFS’s reasonable control. Unless an emergency is encountered, no routine maintenance will occur during the hours of 8:00 a.m. to 3:00 p.m. Central Time.
B. Provide installation services, which shall include review and approval of the Trusts’ Trust’s network requirements, recommending method of establishing (and, as applicable, cooperate with the Trusts Trust to implement and maintain) a hypertext link between the Electronic Services site and the Trusts’ Trust’s web site(s) and testing the network connectivity and performance.
C. Maintain and support the Electronic Services, which shall include providing error corrections, minor enhancements and interim upgrades to the Electronic Services that are made generally available to the Electronic Services customers and providing help desk support to provide assistance to the Trusts’ Trust’s employees and agents with their use of the Electronic Services. Maintenance and support, as used herein, shall not include (i) access to or use of any substantial added functionality, new interfaces, new architecture, new platforms, new versions or major development efforts, unless made generally available by USBFS to the Electronic Services customers, as determined solely by USBFS or (ii) maintenance of customized features.
D. Establish systems to guide, assist and permit End Users (as defined below) who access the Electronic Services site from the Trusts’ Trust’s web site(s) to electronically perform inquiries and create and transmit transaction requests to USBFS.
E. Address and mail, at the Trusts’ Trust’s expense, notification and promotional mailings and other communications provided by the Trust to shareholders regarding the availability of the Electronic Services.
F. Issue to each shareholder, financial adviser or other person or entity who desires to make inquiries concerning the Trusts Trust or perform transactions in accounts with the Trusts Trust using any of the Electronic Services (the “End User”) a unique personal identification number (“PIN”) for authentication purposes, which may be changed upon an End User’s reasonable request in accordance with policies to be determined by USBFS and the TrustsTrust. USBFS will require the End User to provide his/her PIN in order to access the Electronic Services.
G. Prepare and process new account applications received through the Electronic Services from shareholders determined by the Trusts Trust to be eligible for such services and in connection with such, the Trust agrees as follows:
(1) to permit the establishment of shareholder bank account information over the Internet in order to facilitate purchase activity through ACH; and
(2) the Trusts Trust shall be responsible for any resulting gain/loss liability associated with the ACH process.
H. Provide the End User with a transaction confirmation number for each completed purchase, redemption, or exchange of the Trusts’ Trust’s shares upon completion of the transaction.
I. Utilize encryption and secure transport protocols intended to prevent fraud and ensure confidentiality of End User accounts and transactions. In no event shall USBFS use encryption weaker than 128-bit encryption, or weaker than any stronger technology industry standard that becomes common for use in similar applications. USBFS will take reasonable actions, including periodic scans of Internet interfaces and the Electronic Services, to protect the Internet web site that provides the Electronic Services and related network, against viruses, worms and other data corruption or disabling devices, and unauthorized, fraudulent or illegal use, by using appropriate anti-virus and intrusion detection software and by adopting such other security procedures as may be necessary.
J. Inform the Trusts Trust promptly of any malfunctions, problems, errors or service interruptions with respect to the Electronic Services of which USBFS becomes aware.
K. Exercise reasonable efforts to maintain all on-screen disclaimers and copyright, trademark and service xxxx notifications, if any, provided by the Trusts Trust to USBFS in writing from time to time, and all “point and click” features of the Electronic Services relating to shareholder acknowledgment and acceptance of such disclaimers and notifications.
L. Upon request, Establish and provide to the Trusts Trust written procedures, which may be amended from time to time by USBFS with the written consent of the TrustsTrust, regarding End User access to the Electronic Services. Such written procedures shall establish security standards for the Electronic Services., including, without limitation:
(1) Encryption/secure transport protocols.
(2) End User lockout standards (e.g., lockout after three unsuccessful attempts to gain access to the Electronic Services).
(3) PIN issuance and reissuance standards.
(4) Access standards, including limits on access to End Users whose accounts are coded for privilege.
(5) Automatic logoff standards (e.g., if the session is inactive for longer than 15 minutes).
M. Provide the Trusts Trust with daily reports of transactions listing all purchases or transfers made by each End User separately. USBFS shall also furnish the Trusts Trust with monthly reports summarizing shareholder inquiry and transaction activity without listing all transactions.
N. . N, Annually engage a third party to audit its internal controls for the Electronic Services and compliance with all guidelines for the Electronic Services included herein and provide the Trusts promptly Trust with a copy of the auditor’s reportreport promptly.
O. Maintain its systems and perform its duties and obligations hereunder in accordance with all applicable laws, rules and regulations.
Appears in 1 contract
Samples: Transfer Agent Servicing Agreement (DoubleLine Equity Funds)