Eligible Products. To be eligible for support, product must be at current specified revision levels and, in Authorized Service Provider’s reasonable opinion, in good operating condition. a. Customer can purchase service only for designated HP and non-HP software for which Customer has rightfully acquired appropriate software license(s). b. Relocation of product is Customer's responsibility and may result in additional support charges and modified service response times. c. Unless otherwise specified, products moved outside the country where this Agreement is purchased will not receive support services under the terms of this Agreement. d. Notwithstanding Section 4(a) of this Agreement, products which are in good operating condition at the time this Agreement is purchased are eligible for post warranty hardware support even if they are not at current specified revision levels available. e. TIC will only utilize HP replacement parts which will be subject to HP’s warranty. TIC warrants replacement parts provided to maintain hardware products serviced hereunder against defects in materials and workmanship for 90 days after return of the product to Customer. If TIC receives notice of defective replacement parts during the term of this Agreement, TIC will, at its option, repair or replace the replacement parts that prove to be defective. THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED. TO THE EXTENT PERMITTED BY LAW, HP SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT.
Appears in 7 contracts
Samples: Service Agreement, Terms and Conditions, Service Agreement
