Emergency After-Hours Support. The helpdesk service is monitored after business hours and emergency support issues are addressed within one (1) hour. An emergency support issue is defined as an issue involving the system being down and inoperable and does not include Payer payment issues. Xxxxxx may request email notification be provided in the event the system is down and inoperable.
Appears in 3 contracts
Samples: Biller Agreement, legistarweb-production.s3.amazonaws.com, City of Milpitas
Emergency After-Hours Support. The helpdesk service is monitored after business hours and emergency support issues are addressed within one (1) hour. An emergency support issue is defined as an issue involving the system being down and inoperable and does not include Payer payment issues. Xxxxxx may request email notification be provided in the event the system is down and inoperable.
Appears in 1 contract
