Emergency Change. A customer pays £4,500.00 per month for their IaaS contract, £1,500.00 of which is for service management. Proact have initiated 2 of the 5 emergency changes the customer has requested in a given quarter within 4 hours: Proact have fallen 59.5% below the emergency change SLA, so service credits are payable at 50% of the quarterly charge for service management
Appears in 3 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
Emergency Change. A customer pays £4,500.00 per month for their IaaS contract, £1,500.00 of which is for service management. Proact have initiated 2 of the 5 emergency changes the customer has requested in a given quarter within 4 hours: Proact have fallen 59.5% below the emergency change SLA, so service credits are payable at 50% of the quarterly charge for service management
Appears in 1 contract
Samples: Service Level Agreement
