Common use of Emergency Department Protocols Clause in Contracts

Emergency Department Protocols. Contractor shall develop and maintain protocols for communicating and interacting with emergency departments. Protocols shall be distributed to all emergency departments in the contracted Service Area and shall include at a minimum the following: A. Description of telephone access to triage and advice systems used by the Contractor. B. Contractor’s contact person responsible for coordinating services and who can be contacted 24 hours a day. C. Written referral procedures (including after-hours instruction) that emergency department personnel can provide to Medi-Cal Members who present at the emergency department for non-emergency services. D. Procedures for emergency departments to report system and/or protocol failures and process for ensuring corrective action.

Emergency Department Protocols. Contractor shall develop and maintain protocols for communicating and interacting with emergency departments. Protocols shall be distributed to all emergency departments in the contracted Service Area and shall include at a minimum the following: A. Description of telephone access to triage and advice systems used by the Contractor. B. Contractor’s Plan contact person responsible for coordinating services and who can be contacted 24 hours a day. C. Written referral procedures (including after-hours instruction) that emergency department personnel can provide to Medi-Cal Members who present at the emergency department for non-emergency services. D. Procedures for emergency departments to report system and/or protocol failures and process for ensuring corrective action.

Emergency Department Protocols. Contractor shall develop and maintain protocols for communicating and interacting with emergency departments. Protocols shall be distributed to all emergency departments in the contracted Service Area and shall include at a minimum the following: A. Description of telephone access to triage and advice systems used by the Contractor.Contractor.‌ B. Contractor’s Plan contact person responsible for coordinating services and who can be contacted 24 hours a day. C. Written referral procedures (including after-hours instruction) that emergency department personnel can provide to Medi-Cal Members who present at the emergency department for non-emergency services. D. Procedures for emergency departments to report system and/or protocol failures and process for ensuring corrective action.