End User Support By OEM. OEM will provide Level 1 Support and Level 2 Support directly to End Users of the Community Software and the Commercial Software in the Bundled Products. OEM’s technical support personnel shall include two (2) persons trained and certified on the Community Software and, if applicable, the Commercial Software, in accordance with such reasonable requirements as Elastic may establish from time to time. Training and certification will be at OEM’s expense and at Elastic’s published rates.
Appears in 4 contracts
Samples: License and Support Agreement, License and Support Agreement, License and Support Agreement
