Common use of End User Support By OEM Clause in Contracts

End User Support By OEM. OEM will provide Level 1 Support and Level 2 Support directly to End Users of the Community Software and the Commercial Software in the Bundled Products. OEM’s technical support personnel shall include two (2) persons trained and certified on the Community Software and, if applicable, the Commercial Software, in accordance with such reasonable requirements as Elastic may establish from time to time. Training and certification will be at OEM’s expense and at Elastic’s published rates.

Appears in 4 contracts

Samples: Oem License and Support Agreement, Oem License and Support Agreement, Oem License and Support Agreement

AutoNDA by SimpleDocs
Draft better contracts in just 5 minutes Get the weekly Law Insider newsletter packed with expert videos, webinars, ebooks, and more!