Engineer visits. 5.1. It is our sole decision as to whether to provide an engineer to assist you in accessing the Service and Additional Services or to remedy a suspected fault.
5.2. If an engineer visits you at the Residence following a request from you to remedy a fault with the Network and no fault exists within the Network, you will be liable for a €30.00 engineer charge. For the avoidance of doubt, this charge will still apply in situations where we cannot provide the Service, as the fault is not within our Network (for example, the fault is within the Owner’s infrastructure).
Engineer visits. 5.1. It is our sole decision as to whether to provide an engineer to assist you in accessing the Service and Additional Services or to remedy a suspected fault.
5.2. If an engineer visits you at the Residence following a request from you to remedy a fault with the Network and no fault exists within the Network, you will be liable for a £30.00 engineer charge. For the avoidance of doubt, this charge will still apply in situations where we cannot provide the Service, as the fault is not within our Network (for example, the fault is within the Owner’s infrastructure).
Engineer visits. On-site diagnostics will need to be carried out by the Franchisee to rule out a local issue prior to contacting the Supplier’s service desk. Where a service fault is not detected via remote line testing by the Supplier’s service desk; a Supplier engineer may be arranged to investigate the telephone line. Engineer appointments are subject to Supplier engineer availability Monday to Saturday, excluding Sundays, Public and Bank Holidays.
Engineer visits. 5.1. It is our sole decision as to whether to provide an engineer to assist you in accessing the Service and Additional Services or to remedy a suspected fault. cómo se clasifican determinados sitios web y no somos responsables xx xxxxxx de bloqueo o bloqueo incorrecto de contenido o sitios web que no estén clasificados correctamente.
Engineer visits. 5.1. It is our sole decision as to whether to provide an engineer to assist you in
4.1.2. assicurarsi che tutti i Dispositivi registrati: (a) abbiano installato un software antivirus e un firewall aggiornati; e (b) per accedere al servizio 4Wireless, xxxxx abilitati in modalità wireless secondo uno standard appropriato;
4.1.3. collegare alla Rete esclusivamente Dispositivi compatibili e non collegare alcun Dispositivo di disturbo;
4.1.4. non utilizzare il Servizio per finalità commerciali;
4.1.5. utilizzare il Servizio esclusivamente in conformità alla Politica di utilizzo accettabile (la cui violazione xxxx trattata come una violazione grave e sostanziale del presente Contratto);
4.1.6. non interferire, modificare o manomettere in alcun modo la Rete;
4.1.7. non utilizzare la Rete o consentire ad altri di utilizzare la Rete, se non per poter usufruire del Servizio;
4.1.8. adottare tutte le misure ragionevoli per garantire che tutti i Dispositivi registrati xxxxx protetti dall'accesso non autorizzato, e non divulgare in nessun caso a xxxxx la password di MyAccount o l'Indirizzo MAC di qualsiasi Dispositivo registrato;
4.1.9. non utilizzare il Servizio per gestire uno o più server, sia per il trasferimento di dati interni o esterni (tranne nei casi in cui sia consentito dall'uso del servizio 4Network) o per accedere a servizi peer-to-peer (o simili) in cui l'utente potrebbe violare i diritti di terze parti;
4.1.10. non adottare un linguaggio o un comportamento offensivo o minaccioso nei confronti del nostro personale;
4.1.11. permetterci, in conformità con le Leggi applicabili, di eseguire la scansione delle porte, la configurazione del traffico, il monitoraggio del traffico e altre misure che potremmo stabilire di volta in volta al fine di garantire prestazioni ottimali del Servizio per tutti o la maggior parte degli utenti;
4.1.12. rispettare le Leggi applicabili quando si utilizza il Servizio; e
4.1.13. creare un solo account presso la Residenza ed effettuare la registrazione esclusivamente per accessing the Service or to remedy a suspected fault.
5.2. If an engineer visits you at the Residence following a request from you to remedy a fault with the Network and no fault exists within the Network, you will be liable for a €30.00 engineer charge. For the avoidance of doubt, this charge will still apply in situations where we cannot provide the Service as the fault is not within our Network (for example the fault is within the Owner’s infrastructure).
Engineer visits. 11.1 Certain equipment may need to be installed by an engineer in connection with the provision of the services. We may charge for engineer visits which we will tell you about before the visit.
11.2 Please note if you agree to an engineer visit, someone over eighteen (18) must be present for the visit. We reserve the right to walk away from a job if this is not the case.
11.3 If you do not allow us access to your property to perform the services as arranged and/or equipment cannot be delivered to you (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. This includes missed appointment visits where you are absent from the property or nobody is at home over the age of eighteen (18). These charges are on our website at [INSERT URL].
11.4 You must provide a minimum of two (2) working days’ notice if you wish to cancel an engineer appointment. You may be charged the full cost for an engineer appointment if notice isn’t provided.
11.5 If we need to cancel or change the time of an engineer visit, we’ll give you as much notice as we can.
11.6 If you ask us to upgrade a service, but don’t consent to necessary engineering work, you’ll stay on your current service.
11.7 If we perform engineering work at your property, we won’t reverse this work when your service ends.
Engineer visits. 5.1. It is our sole decision as to whether to provide an engineer to assist you in accessing the Service and Additional Services or to remedy a suspected fault.
5.2. If an engineer visits you at the Residence following a request from you to remedy a fault with the Network and no fault exists within the Network, you will be liable for a €30.00 engineer charge. For the avoidance of doubt, this charge will still apply in situations where we cannot provide the Service, as the fault is not within our Network (for example, the fault is within the Owner’s infrastructure). Services supplémentaires spécifiés dans les Informations sur le service ;
Engineer visits. Occasionally an engineer visit will be necessary to investigate or fix a faulty service. Engineer visits are free of charge if the problem is found to lie within the Call Flow network using the test configuration described in section 5.2. You will be charged for the engineer visit if the fault lies on the customer side of the network, and these charges are set out in the Price Guide. When you book an engineer visit, we will: • Agree an appointment date and time window with you and will endeavour to contact you a minimum of two working days in advance where reasonably possible if this changes. You can change or cancel any appointment date but you must give us at least two working days’ notice. • Explain that you, the account holder, or someone over 18 years with your authorisation to make decisions relating to the fault on your behalf, must be present for the engineer visit. • Explain and agree any pre-requisite requirements for the premises to ensure that the engineer can carry out the work.
Engineer visits. 5.1. It is our sole decision as to whether to provide an engineer to assist you in
4.1.1. abonarnos las Tarifas del servicio aplicables antes de que prestemos el Servicio y los Servicios adicionales, según se especifica en la Información del servicio;
4.1.2. proporcionarnos su dirección de correo electrónico y, si la cambia, informarnos de ello a través del correo electrónico xxxxxxx@xxx0.xxx o actualizándola en línea a través de Mi Cuenta;
4.1.3. asegurarse de que todos los Dispositivos registrados: (a) xxxxxx instalados software antivirus y firewall actualizados; y (b) para acceder al servicio 4Wireless estén habilitados para conexión inalámbrica a un nivel adecuado;
4.1.4. conectar solo dispositivos compatibles a la red y no conectar Dispositivos disruptivos;
4.1.5. no usar el Servicio para fines comerciales o empresariales;
4.1.6. utilizar el Servicio únicamente de conformidad con la Política de uso aceptable (cuyo incumplimiento se tratará como un grave incumplimiento material de este Acuerdo);
4.1.7. no interferir, modificar o alterar la red de ninguna manera;
4.1.8. no usar la Red o permitir que otros usen la Red para algo que no sea recibir el Servicio;
4.1.9. xxxxx todas las medidas razonables para asegurarse de que todos los Dispositivos registrados están protegidos contra el acceso no autorizado y, bajo ninguna circunstancia, revelar su contraseña de Mi cuenta o la dirección MAC de cualquier Dispositivo registrado a un xxxxxxx;
4.1.10. no utilizar el Servicio para usar un servidor o servidores, ya sea para transferir datos de forma interna o externa (salvo que el uso del servicio 4Network lo permita) o para acceder a servicios peer-to-peer (o similares), donde pueda violar derechos de terceros;
4.1.11. no utilizar un lenguaje o comportamiento abusivo o accessing the Service and Additional Services or to remedy a suspected fault.
5.2. If an engineer visits you at the Residence following a request from you to remedy a fault with the Network and no fault exists within the Network, you will be liable for a €30.00 engineer charge. For the avoidance of doubt, this charge will still apply in situations where we cannot provide the Service, as the fault is not within our Network (for example, the fault is within the Owner’s infrastructure).
