Common use of Enterprise Support Service Level Agreement Clause in Contracts

Enterprise Support Service Level Agreement. 13.3.1 Customer will use commercially reasonable efforts to provide accurate and prompt notification of any Service Incident with the OnDemand Service so that Questionmark may promptly take any remedial action. Notwithstanding anything to the contrary contained in this Agreement, Questionmark is not obligated to remedy any Service Incident caused by User error or failure to access the OnDemand Service with a compatible system or web browser.

Enterprise Support Service Level Agreement. 13.3.1 14.3.1 Customer will use commercially reasonable efforts to provide accurate and prompt notification of any Service Incident with the OnDemand Service so that Questionmark may promptly take any remedial action. Notwithstanding anything to the contrary contained in this Agreement, Questionmark is not obligated to remedy any Service Incident caused by User error or failure to access the OnDemand Service with a compatible system or web browser.